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Detailed job description and main responsibilities

MAIN DUTIES AND RESPONSIBILITIES

 ROLE SPECIFIC DUTIES AND RESPONSIBILITIES:

•  To lead in the design and development of information systems to support the needs of the Immunity and Rare Diseases Directorates, with ease, complete independence and minimal senior oversight and use a range of influencing skills with a broad range of stakeholders.
• To implement the necessary changes in order to have a consistent and homogenous approach to database design, development and management in the Immunity and Rare Diseases directorates, ensuring alignment with the Trust’s Digital Strategy and avoidance of functionality duplications with EPR.
• To manage a team of database developers in the Directorates (band 7s and band 6s).
• Provide relevant and timely expert technical or digital advice, guidance and instruction to team members.
• To manage complex data, having attention to detail whilst appreciating the different contexts of internal and external income reporting, the adverse consequences of which could subject the Trust to a failure to recover substantial amounts of income.
• Operate independently or in matrix teams with minimal support to consistently produce work that delivers value and quality to the directorate.
• Create and maintain positive, collaborative, and supportive professional relationships with internal stakeholders and external customers.
• Develop own team through mentoring or coaching relationships.
• Analysis of multiple large NHS data sets, structuring data and establish data pipelines (e.g., using tools such as SQL, R or Python).
• Develop data visualisations in specialist software to produce insightful dashboards (e.g., using tools such as PowerBI or Tableau).
• To be responsible for leading the process by which clinical activity data is extracted and translated into the required format for import to the SLAM (Service Level Agreement Monitoring) database and to be used for Service Line Monitoring. Effective management of these processes would involve a comprehensive reconciliation and a thorough audit trail between the source data and the extract submitted to the Finance department.
• To attend external meetings on relevant subject matter as required.
• To develop a thorough understanding of the commissioning arrangements of the Trust and how they could impact on the information provision to ensure that accurate analysis and forecasts are produced.
• To work collaboratively with the Income and Costing Team, Business Analysts on behalf of Clinical Directorates, the Trust information team and Contracts team in developing improvements and integration of finance and activity reporting and analysis.
• To have a clear understanding of internal and external reporting requirements and to develop reports and write the necessary SQL queries to extract the required information and produce the final output report once extracted.
• To manage the timely and accurate provision of information to the Income systems manager and the Head of Income Reporting.
• To efficiently manage the timely provision of ad hoc information requests assigned to the post holder.

Technical duties:

• To develop a sound knowledge of the way in which data is held on the Trust’s Patient Administration System (PAS).
• The post holder needs to possess extensive skills in MS Excel, MS Access and SQL Server.
• To develop an advanced knowledge and use of the practical applications of all MS Office products.
• To develop advanced programming skills in database design and procedure development using SQL server and MS Access.

CLINICAL RESPONSIBILITIES:

• This is a non-clinical role but will be responsible for supporting clinical teams to provide safe and timely care.
• Respect patients’ privacy and dignity at all times.
• Communicate in an appropriate manner with patients and staff, at all times.
• Escalate any concerns relating to EPR system development or functionality to the EPR leadership as required.

RESPONSIBILITY FOR LEADING AND MANAGING:

• Work without direct supervision, using own initiative and making decisions based on expertise and knowledge.
• Learn and understand the approach and toolsets to be utilised to facilitate change management and process re-design activities, working to these standards and ensuring that identified project governance controls are met.
• Contribute to the identification and analysis of stakeholders and support the development of the stakeholder plan, participating in its ongoing review and updating as required.
• Maintain clear, concise and legible documentation, adhering to standards in accordance with Trust policies for the purposes of communication and audit.
• Maintain defined monitoring systems and databases for recording, reviewing and reporting digital change, development and activities for services.
• Line manage Divisional IM & T staff in the Division.
• Responsible for the day-to-day range of staff management matters, which will include responsibility for supporting appraisals, development of staff, recruitment and where necessary processes such as grievance and disciplinary matters.
• Responsible for an individual’s development on the job and job performance management. Work in conjunction with line managers and other managers to assess and manage confidential information about an individual’s performance and capability development.
• Develop other members of the team as a mentor or buddy as required.
• Contributes expertise to internal/in-house training programmes and independently delivers these programmes as required.

RESPONSIBILITY FOR POLICY AND SERVICE DEVELOPMENT:

• Work collaboratively with the stakeholders and IT staff to assess the readiness of the organisation to implement change.
• Participate in local policy and strategy formulation and implementation as appropriate.
• Participate in the documentation and review of business changes implemented.
• Produce materials to support new ways of working e.g. Standard Operating Procedures (SOPs).
• Understand the organisational strategic and clinical drivers for implementing the change, assisting with the identification and prioritising of desired benefits.
• Ensuring the identified user requirements are reflected in the local software configuration and interpret highly complex information about the new systems in order to be able to evaluate the impact on staff and business processes.
• Understand and identify clinical constraints/risks that may impact the change and develop mitigating strategies where appropriate.
• Identify cultural, organisational and business constraints affecting proposed changes and support the development of strategies to overcome resistance to change.
• Work with clinical teams, organisational change and work stream leads and NHS managers to investigate, describe and analyse current business processes, evaluating their position within the larger organisation and their interdependencies.
• Capture current state and develop future state process flows, for administrative, operational or clinical processes with the stakeholders, identifying areas for improvement through technology or process change.
• Assist Departments in identifying system bottlenecks that pose significant constraints to our ability to meet targets, improve clinical quality and improve the patient experience.
• Summarise complex information in a coherent form both in a written format and in a verbal presentation as appropriate to facilitate understanding amongst clinicians and managers regarding the vision and potential impact of the change.

RESPONSIBILITY FOR FINANCIAL AND PHYSICAL RESOURCES:

•  Responsible for the delivery of projects to budget, ensuing income and margin targets are met, and proactively resolving and mitigating issues and risks.
• Manage financial aspects of divisional IM & T programmes and projects as required.
• Able to use specialist technical knowledge to structure procurement exercises for new systems and processes on behalf of clients and customers.
• Support the development of project proposals and new business bids by providing input for a proposal, or leading the development of small proposals, summarising the outputs and cost of the project for the client to sign off on.

Professional Development:

• To attend relevant meetings/ courses relevant for this role.
• To manage the development of the Information Specialist for commissioning, ensuring their needs are understood and support is provided to assist with their development.
• To be aware of and comply with current Royal Free London NHS Foundation Trust policies and procedures in relation to health and safety at work and fire regulations.
• To always behave in a manner that is professional, positive and polite.
• Be accountable for own professional actions, work autonomously without direct supervision, collaborate with and report directly to managers.