Detailed job description and main responsibilities

1. RESPONSIBILITIES
 Provide front line telephone and e-mail assistance to local users for the Trust Risk management software analysing their difficulties to ensuring their problems are resolved
 Provide a strong and focused technical and operational support function to users and to provide operational support to the clinical governance & risk team members
 Support new team members during their induction.
 Support with the development and delivery of training packages for Datix Risk Management and DatixWeb for staff throughout the Trust.
 Maintain the security of the system ensuring a complete log of all users, access permissions, and new installations, removing access for leavers
 Be proficient with the use of the Datix and produce regular and ad-hoc reports as required for the Datix Manager
 Maintain data integrity ensuring high quality data enables accurate robust reporting by making corrections where necessary in order to meet internal and external reporting requirements
 Be responsible for quality checking data in order to upload electronic data reports routinely from the Datix Risk Management System to the National Reporting Learning System (NPSA NRLS)
 To input incidents onto the incident reporting database (Datix) as required.
 Analysis of data to aid identifying trends and escalating to the relevant persons when necessary
 Cross site travel involved when required
 Prepare venues for meetings/ training sessions, including moving of furniture
 Moving and assembling training equipment on and off site
2. RESPONSIBILITY FOR PATIENTS
 To ensure front line staff have access to Datix to record all patient safety, complaints, PALS and risks in a timely manner.
3. RESPONSIBILITY FOR POLICY AND SERVICE DEVELOPMENT
a) Training
 Ensure attendance at training as appropriate to the needs of the role.
 Maintain comprehensive training records of who has been trained in each module.
b) Administrative Management
Produce high quality documentation in the agreed timescale to support staff by using appropriate Microsoft software. To include:
• collecting and inputting data and produce reports;
• typing of documents;
• formatting of documents;
• producing templates;
• collating of documents including printing, scanning and photocopying;
• updating of spreadsheets;
• producing work to a high standard and achieving deadlines.
c) System Maintenance
See responsibilities
Page 3 of 6
4. RESPONSIBILITY FOR FINANCIAL AND PHYSICAL RESOURCES
 The post-holder will have some awareness of the requirement to work in a way which is efficient and effective which adds value to the organisation.
 The post holder will ensure they have the skills, knowledge and competence to use physical resources appropriately.
5. RESPONSIBILITY FOR LEADING AND MANAGING
 To work within Royal Free London NHS Foundation Trust values and ensure decisions made are aligned with the organisations objectives.
 To work within trust policies, procedures and guidelines
 To help signpost staff to an appropriate lead or manager as appropriate
6. RESPONSIBILITY FOR INFORMATION RESOURCES
 Incidents (including Serious Incidents Requiring Investigation)
 Risk Register
 PALS
 Complaints
 Claims
 Alerts
 Freedom of information
7. RESPONSIBILITY FOR RESEARCH AND DEVELOPMENT
 To work in