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Job summary

Main area
Private patients unit
Grade
Band 5
Contract
Permanent
Hours
Full time - 37.5 hours per week (Mondays to Saturdays 7am to 8pm on rota basis)
Job ref
391-RFL-7441665
Employer
Royal Free London NHS Foundation Trust
Employer type
NHS
Site
Royal Free Hospital
Town
London
Salary
£37,259 - £45,356 per annum inclusive of HCAS
Salary period
Yearly
Closing
03/11/2025 23:59

Employer heading

NHS

Band 5 PPU Enquiries and Sales Team Leader

Band 5

Our trust has over 17,000 staff serving 2 million patients every year. It comprises Barnet Hospital, Chase Farm Hospital, the Royal Free Hospital, North Middlesex University Hospital and more than 30 services in the community.  This larger scale organisation provides an unprecedented opportunity for us to continue our pioneering work, particularly in finding ways to deliver even better care to our patients.

Our mission is to deliver world class care and expertise in our clinical services, underpinned by world class teaching and research and we will continue to measure our progress against our five governing objectives: excellent outcomes, excellent patient and staff experience, excellent value for taxpayers’ money, being safe and meeting our external duties, and building a strong organisation.

Everyone is welcome at Royal Free London NHS Foundation Trust. We're proud of our diversity and we continue to undertake new initiatives to advance equality for LGBT+, BME, gender equality, staff carers and people with disabilities and lived experiences to promote good relations and understanding between our staff.

Click here to view our video Welcome to the Royal Free


 

Job overview

The Private Patients Unit is seeking an experienced Private Patients Enquiries and Sales Officer with excellent communication skills who is customer focused with previous private healthcare sales, coordination, customer service and administration experience within a private healthcare or NHS private patients environment. 

The role of Enquiries and Sales Officer is dynamic and varied – key job purpose is to support the uptake of RF private healthcare services whilst cultivating and strengthening referral activities across agreed services aligned to the current marketing strategy as cascaded.

Main duties of the job

Key tasks will include, but are not limited to; 

Manage the Enquiries Team (3 band 4 Enquiries Coordinators) including reviewing their annual objectives, conducting regular supervision meetings, facilitating the development of identified training needs and delegating specific tasks / projects as appropriate as well as monitoring and ensuring the team’s full adherence to the trust’s current clinical governance and information governance policies.

 

Working for our organisation

The Royal Free London NHS Foundation Trust is one of the UK’s biggest and most innovative trusts. Across three main hospitals, our dedicated army of staff care for over 1.6million patients, treat more than 200,000 in A&E, deliver over 8,000 babies and carry out more than 17million tests.

Our size, scale and influence offer you unrivalled career opportunities and a forward-thinking approach to working that works around your lifestyle. From flexible hours and generous benefits, to next level training, we make it easier to take your career to the top

For more information please follow link https://www.royalfreelondonjobs.co.uk/

Detailed job description and main responsibilities

Please see the attached Job description and person specification for more information on working at The Royal Free London.

Person specification

Royal Free World Class Values

Essential criteria
  • Demonstrable ability to meet the Trust Values.

Education and professional qualifications

Essential criteria
  • Relevant degree or equivalent experience.
Desirable criteria
  • Courses / further study attended to demonstrate evidence of personal development e.g. certificate in medical terminology.

Experience

Essential criteria
  • Previous experience in private healthcare environment/ NHS Private Patients Unit at a supervisory level rvising/ managing front of house customer facing, sales driven. call centre or sales teams in a complex multinational organisation, or within NHS, public sector or private healthcare sector
  • Experience in developing and leading on sales plans in a complex private healthcare environment/ NHS Private Patients Unit
  • Experience in leading on sales’ return on investment
Desirable criteria
  • Experience of managing and prioritising own workload, working to deadlines and working under pressure.

Skills and aptitudes

Essential criteria
  • Excellent written and verbal communication skills.
  • Ability to take complex information and create clear copy relevant to stakeholders and potential referrers
  • Ability to produce complex performance reporting with critique, commentary and recommendations
  • Capacity to handle many complex projects simultaneously and meet strategic objectives and deadlines
Desirable criteria
  • Compucare & EPR

Personal qualities and attributes

Essential criteria
  • Ability to engage effectively and enthusiastically with staff at all levels
Desirable criteria
  • Capacity to handle a number of tasks simultaneously, accurately and with high speed line managing and providing leadership to the team to meet strategic objectives and deadlines.

Others

Essential criteria
  • Ability to work independently without direct supervision.
Desirable criteria
  • Ability to work flexibly to accommodate peaks and troughs of activity.

Employer certification / accreditation badges

Nursing TimesApprenticeships logoNo smoking policyPositive about disabled peopleDisability confident employerTimewise PartnerCare Quality Commission - Requires improvementEnei MemberArmed Forces Covenant

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Application numbers

This vacancy may close early if it receives a high number of applications. Please complete and submit your application in good time to avoid disappointment.

Documents to download

Apply online now

Further details / informal visits contact

Name
Elin Erlandsson
Job title
Assistant Service Manager (Private Care)
Email address
[email protected]
Telephone number
0207-794-0500 Extension 39429
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