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Job summary

Main area
Renal
Grade
NHS AfC: Band 3
Contract
Fixed term: 12 months (onsite only / shift post 0730-2000 / Monday to Friday)
Hours
Full time - 37.5 hours per week (shifts between 07:30am - 20:00 / includes cross covering)
Job ref
391-RFL-7426792
Employer
Royal Free London NHS Foundation Trust
Employer type
NHS
Site
St Pancras Kidney & Diabetes Centre (Base site only)
Town
London
Salary
£30,546 - £32,207 per annum inclusive of HCAS (inner)
Salary period
Yearly
Closing
07/10/2025 23:59

Employer heading

NHS

Band 3 - Dialysis & Outpatient Administrator

NHS AfC: Band 3

Our trust has over 17,000 staff serving 2 million patients every year. It comprises Barnet Hospital, Chase Farm Hospital, the Royal Free Hospital, North Middlesex University Hospital and more than 30 services in the community.  This larger scale organisation provides an unprecedented opportunity for us to continue our pioneering work, particularly in finding ways to deliver even better care to our patients.

Our mission is to deliver world class care and expertise in our clinical services, underpinned by world class teaching and research and we will continue to measure our progress against our five governing objectives: excellent outcomes, excellent patient and staff experience, excellent value for taxpayers’ money, being safe and meeting our external duties, and building a strong organisation.

Everyone is welcome at Royal Free London NHS Foundation Trust. We're proud of our diversity and we continue to undertake new initiatives to advance equality for LGBT+, BME, gender equality, staff carers and people with disabilities and lived experiences to promote good relations and understanding between our staff.

Click here to view our video Welcome to the Royal Free


 

Job overview

This is a 12-month fixed-term opportunity for a Band 3 Dialysis & Outpatient Administrator supporting North Central London (NCL) renal satellite units. The role is essential to the smooth running of dialysis services across multiple sites, with a focus on administrative coordination and patient-facing logistics.

Please note that visa sponsorship is not available for this post, and the role requires onsite presence  between 07:30 and 20:00.

The successful candidate will be responsible for a range of key tasks, including booking patient transport and coordinating haemodialysis clinic appointments for patients recently discharged from inpatient care.

The successful candidate will also manage e-courier bookings for emergency blood samples, monitor and record transport-related incidents, and support outpatient clinic reconciliation. The role involves cross-covering other dialysis sites and escalating maintenance or logistical issues to management team when appropriate.

This post demands a high level of organisation, flexibility, and attention to detail, particularly given the extended operating hours of the units (07:00 to 01:00).

The administrator will play a vital role in ensuring patients receive timely care and that operational processes run efficiently across all locations.

 

Base site: St Pancras Kidney and Diabetes Centre

Cross cover: Tottenham Hale, Edgware and Barnet dialysis units

Main duties of the job

The Dialysis & Outpatient Administrator is responsible for providing a front-line reception service to the unit/centre and for delivering a high standard of customer care to a wide range of client groups, including the unit/centre’s multi-disciplinary team, patients, relatives and their carers.

Our department is looking for  administrative members to join the team. 

The individual will be placed within one of our four off-site dialysis units.

Our satellite locations are:
Tottenham Hale Kidney  & Diabetes Centre

 St Pancras Kidney Care Centre 

Edgware Kidney Care Centre

and Barnet Renal Dialysis Unit

If you are energetic, methodical, flexible, reliable, computer literate, proactive, able to cope with new challenging priorities and preferably with some NHS experience then we would like to hear from you.

The dialysis units are open Monday to Saturday from 0700am - 0100am
Admin working hours between 0730am-2000 Monday to Friday
37.5hrs full time only
Onsite post only

Working for our organisation

The Royal Free London NHS Foundation Trust is one of the UK’s biggest and most innovative trusts. Across three main hospitals, our dedicated army of staff care for over 1.6million patients, treat more than 200,000 in A&E, deliver over 8,000 babies and carry out more than 17million tests.

Our size, scale and influence offer you unrivalled career opportunities and a forward-thinking approach to working that works around your lifestyle. From flexible hours and generous benefits, to next level training, we make it easier to take your career to the top


For more information please follow link https://www.royalfreelondonjobs.co.uk/

Detailed job description and main responsibilities

Please see attached job description for more information about this role and working at Royal Free London NHS Foundation Trust.

Person specification

Values

Essential criteria
  • Demonstrable ability to meet the Trust Values

Education & professional Qualifications

Essential criteria
  • Good general education, including GCSE English grade “C” or above, or equivalent NVQ level 2 in Customer Care

Experience

Essential criteria
  • Relevant experience in a role which combines administration and working with the public, preferably in the NHS or similar

Skills and aptitudes

Essential criteria
  • Excellent customer care skills, including ability to use judgement, tact & diplomacy
  • Excellent telephone manner
  • Excellent communication skills, both written and spoken
  • Excellent organisational skills
  • Experience of record keeping
  • Experience of prioritising own workload in a highly pressured working environment
  • Experience of using own initiative to help solve a problem or improve a service
  • Experience of team working
  • Knowledge of patient confidentiality and the Data Protection Act
Desirable criteria
  • Ability to successfully manage and resolve difficult situations
  • Effective interpersonal skills, to liase and negotiate with people/staff at all levels
  • A high degree of accuracy and attention to detail
  • Good IT skills, including proficiency in the use of windows based applications

Employer certification / accreditation badges

Nursing TimesApprenticeships logoNo smoking policyPositive about disabled peopleDisability confident employerTimewise PartnerCare Quality Commission - Requires improvementEnei MemberArmed Forces Covenant

Applicant requirements

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.

Application numbers

This vacancy may close early if it receives a high number of applications. Please complete and submit your application in good time to avoid disappointment.

Documents to download

Apply online now

Further details / informal visits contact

Name
Gwendelyn Dixon
Job title
Renal Assistant Service Manager
Email address
[email protected]
Telephone number
0207 830 2747
Additional information

Additional contact numbers: Leyla Bayram

0203 758 2030

0208 732 4160

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