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Job summary

Main area
Renal Clinical Pathway Administrator
Grade
NHS AfC: Band 4
Contract
Fixed term: 12 months ([email protected])
Hours
Full time - 37.5 hours per week (Monday -Friday 8:30 - 17:00 on site commitment only)
Job ref
391-RFL-7220473
Employer
Royal Free London NHS Foundation Trust
Employer type
NHS
Site
Royal Free Hospital
Town
London
Salary
£31,944 - £34,937 per annum inclusive of HCAS
Salary period
Yearly
Closing
15/07/2025 23:59

Employer heading

NHS

Band 4 Clinical Pathway Administrator

NHS AfC: Band 4

Our trust has over 17,000 staff serving 2 million patients every year. It comprises Barnet Hospital, Chase Farm Hospital, the Royal Free Hospital, North Middlesex University Hospital and more than 30 services in the community.  This larger scale organisation provides an unprecedented opportunity for us to continue our pioneering work, particularly in finding ways to deliver even better care to our patients.

Our mission is to deliver world class care and expertise in our clinical services, underpinned by world class teaching and research and we will continue to measure our progress against our five governing objectives: excellent outcomes, excellent patient and staff experience, excellent value for taxpayers’ money, being safe and meeting our external duties, and building a strong organisation.

Everyone is welcome at Royal Free London NHS Foundation Trust. We're proud of our diversity and we continue to undertake new initiatives to advance equality for LGBT+, BME, gender equality, staff carers and people with disabilities and lived experiences to promote good relations and understanding between our staff.

Click here to view our video Welcome to the Royal Free


 

Job overview

The Renal Clinical Pathway Administrator(CPA )is responsible for providing
administrative support across the Renal Department including General Nephrology
,Renal Frailty , Low Clarance ,Renal Transplant , K- Fit, Renal Vascilar Access .
The postholder is required to deliver a high standard of customer care to a wide range
of client groups, including the stakeholders, multi-disciplinary teams, patients, relatives,
and their carers.
The postholder will support patients through their hospital care journey, providing the
patient with a single named point of contact who will coordinate their care.
Work as part of a team within a dedicated speciality/patient group to ensure that all
administrative functions for patients from the time of GP referral to the time of
discharge are coordinated in line with specific care pathway instructions to facilitate the
smooth running of the patients’ journey. Where a patient has multiple specialist needs,
assist the patient in coordinating their pathways to reduce multiple appointments
across the Trust

Main duties of the job

The successful candidate must have excellent customer service and communication skills, a high degree of empathy, diplomacy and integrity.

The post holder will be  required to demonstrate sensitivity, professionalism and awareness of customer service needs.

In addition,  should have good organisation skills and administrative experiences are essential.  You will be required have IT skills using Microsoft Office and have experience of similar NHS IT system.

As a member of our team, you will have high personal and professional standards and will seek to support those around you to deliver high quality services.

Role and responsibility: 

Manage referrals received by the speciality by working closely with clinicians to ensure that patients are placed on the correct clinical pathway.
Improve RTT for Renal services. 

Working for our organisation

The Royal Free London NHS Foundation Trust is one of the UK’s biggest and most innovative trusts. Across three main hospitals, our dedicated army of staff care for over 1.6million patients, treat more than 200,000 in A&E, deliver over 8,000 babies and carry out more than 17million tests.
Our size, scale and influence offer you unrivalled career opportunities and a forward-thinking approach to working that works around your lifestyle. From flexible hours and generous benefits, to next level training, we make it easier to take your career to the top
For more information please follow  link https://www.royalfreelondonjobs.co.uk

Detailed job description and main responsibilities

Please see attached Job Description for more information about this role and working at royal free London NHS foundation Trust

Person specification

Demonstrate ability to meet the Trust Values

Essential criteria
  • Knowledge of medical terminology 2 English and Maths at GCSE level or equivalent 2
  • Previous experience of working with the public and/or patients in a healthcare environment 2 Experience of interaction with all levels of staff 2 Previous administrative and organisational experience 2
  • Excellent written and verbal communication skills 2 Excellent organisational skills with meticulous attention to detail 2 Excellent customer care practice, being polite, sympathetic, patient and diplomatic 2 Understanding patient confidentiality 2 Knowledge of Cerner 2
  • Team work and ability to develop strong collaborative working relationships within different teams and relevant administrative, clinical and management staff 2 Ability to work without direct supervision 2 Reliability – good time keeping 2
  • Ability to maintain excellent communication channels and good customer services 2 Maintain a high level of professionalism in manner 2 Ability to work under pressure and use own initiative to prioritise tasks 2 Good interpersonal skills having a friendly and approachable manner 2 Proactive, forward-thinking, quick problem solving attitude 2

Essential

Essential criteria
  • Awareness of National and Trust pathway targets (such as 18 week RTT target) 2 Ability to confidently interact and share knowledge with staff at all levels 2 Proof of continuous learning and development 2 Ability to learn and assimilate information quickly 2 Ability to use databases 2

Employer certification / accreditation badges

Nursing TimesApprenticeships logoNo smoking policyPositive about disabled peopleDisability confident employerTimewise PartnerCare Quality Commission - Requires improvementEnei MemberArmed Forces Covenant

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Documents to download

Apply online now

Further details / informal visits contact

Name
Jana Horey
Job title
Clinical Pathway Manager
Email address
[email protected]
Telephone number
02078302559
Additional information

[email protected]  ext .36847 

Clinical Pathway Manager 

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