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Job summary

Main area
Rheumatology
Grade
Band 5
Contract
12 months (Fixed term)
Hours
Full time - 37.5 hours per week (Barnet and Chase Farm Hospitals)
Job ref
391-RFL-7874265
Employer
Royal Free London NHS Foundation Trust
Employer type
NHS
Site
Barnet Hospital
Town
London
Salary
£36,943 - £44,900 Per annum inclusive of HCAS
Salary period
Yearly
Closing
22/04/2026 23:59

Employer heading

NHS

Band 5 Clinical Pathway Manager

Band 5

Our trust has over 17,000 staff serving 2 million patients every year. It comprises Barnet Hospital, Chase Farm Hospital, the Royal Free Hospital, North Middlesex University Hospital and more than 30 services in the community.  This larger scale organisation provides an unprecedented opportunity for us to continue our pioneering work, particularly in finding ways to deliver even better care to our patients.

Our mission is to deliver world class care and expertise in our clinical services, underpinned by world class teaching and research and we will continue to measure our progress against our five governing objectives: excellent outcomes, excellent patient and staff experience, excellent value for taxpayers’ money, being safe and meeting our external duties, and building a strong organisation.

Everyone is welcome at Royal Free London NHS Foundation Trust. We're proud of our diversity and we continue to undertake new initiatives to advance equality for LGBT+, BME, gender equality, staff carers and people with disabilities and lived experiences to promote good relations and understanding between our staff.

Artificial intelligence (AI) is a set of technology that can perform various tasks that typically required human intelligence. Your application is your opportunity to demonstrate to us how you meet the requirements of the role. We recognise that AI tools can support accessibility, equity and confidence for applicants. However, it’s important that examples and responses genuinely reflect your own experience and abilities, as these will be explored further during the selection process. AI must not be used to provide misleading or false information during any stage of the application journey. Further guidance can be found in the NLPSS Applicant Toolkit https://royalfree.pagetiger.com/cuuomnr/1.

Click here to view our video Welcome to the Royal Free

Royal Free London NHS Foundation Trust is committed to fair and transparent recruitment and requires applicants to provide accurate information, as misleading details may affect their application or employment and may be verified in line with the Fraud Act 2006. For further information please visit https://royalfree.pagetiger.com/cuuomnr/1.

 

Job overview

To lead a team of clinical pathway navigators and clinical pathway administrators and be responsible for the smooth running of the patient journey, from referral to discharge from Trust care, ensuring that coordinated and streamlined administrative processes
revolve around the patient and their needs

This is a fixed term position for 12 months.

Main duties of the job

This involves developing strong working relationships and working closely with navigators, clinical pathway administrators and clinical team PAs within their team and other managers, all key members of the multi-disciplinary team within primary and secondary care and service users relating to the service specialty they cover to ensure all patients receive a consistent and effective service. This includes working with consultants, medical, nursing and therapy teams, divisional and operational managers, central appointment office, ward administrators, diagnostic and imaging departments, external agencies e.g. GPs, other hospitals, social services, police etc.

Working for our organisation

The Royal Free London NHS Foundation Trust is one of the UK’s biggest and most innovative trusts. Across three main hospitals, our dedicated army of staff care for over 1.6million patients, treat more than 200,000 in A&E, deliver over 8,000 babies and carry out more than 17million tests.

Our size, scale and influence offer you unrivalled career opportunities and a forward-thinking approach to working that works around your lifestyle. From flexible hours and generous benefits, to next level training, we make it easier to take your career to the top

For more information please follow link https://www.royalfreelondonjobs.co.uk/

Detailed job description and main responsibilities

Please see attached Job Description for more information about this role and working at royal free London NHS foundation Trust

Person specification

Values

Essential criteria
  • Demonstrable ability to meet the Trust Values

Education and professional qualifications

Essential criteria
  • English and Math at GCSE level or equivalent.
  • Courses / further study attended to demonstrate evidence of personal development.
  • Strong working knowledge and proficient in the use of Outlook package – Power point, Excel, Microsoft Word as well as Access, email, Internet.
  • Diploma level qualification or equivalent experience
  • Customer Services attendance certificate
Desirable criteria
  • RSA 2 or RSA 3 word processing/typing or equivalent experience.
  • Knowledge of medical terminology.
  • Knowledge of Cerner
  • C o u r s e s / further study attended to demonstrate evidence of personal development.

P ersona l quali tie s and attributes

Essential criteria
  • Ability to maintain excellent communication channels and good customer services
  • Maintain a high level of professionalism in manner
  • Ability to work under pressure and use own initiative t o prioritise tasks
  • Good interpersonal skills having a friendly and approachable manner

Others

Essential criteria
  • Team work and ability to develop strong collaborative working relationships within different teams and relevant administrative, clinical and management staff
  • Ability to work without direct supervision
  • Reliability – good time keeping
  • Ability to maintain excellent communication channels and good customer services
  • Ability to work without direct supervision
  • Maintain a high lev el of professionalism in manner
  • Ability to work under pressure and use own initiative
Desirable criteria
  • Ability to work flexibly to accommodate peaks and trough s of activity

Experience

Essential criteria
  • Previous experience of working with the public and/or patients in a healthcare environment
  • Experience of interaction with all levels of staff
  • Previous administrative and organisational experience
  • Experience of managing and prioritising own workload and working to deadlines
  • Experience of dealing with non-routine and complex problems
  • Experience of managing staff
Desirable criteria
  • Experience of drawing up staff rosters
  • Previous administrative and organisational

Skills and aptitudes

Essential criteria
  • Excellent written and verbal communication skills
  • Excellent organisational skills with meticulous attention to detail
  • Excellent customer care practice, being polite, sympathetic, patient and diplomatic
  • Understanding patient confidentiality
  • Ability to confidently interact and share knowledge with staff at all levels
  • Proof of continuous learning and development
  • Ability to use databases
Desirable criteria
  • Knowledge of Cerner
  • Awareness of National and Trust pathway targets (such as 18 week RTT target)
  • Ability to learn and assimilate information quickly

Employer certification / accreditation badges

Nursing TimesApprenticeships logoNo smoking policyPositive about disabled peopleDisability confident employerTimewise PartnerCare Quality Commission - Requires improvementEnei MemberArmed Forces Covenant

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Documents to download

Apply online now

Further details / informal visits contact

Name
John O'Rourke
Job title
Assistant Operations Manager
Email address
[email protected]
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