Job vacancy: Senior Service Administrator, South London and Maudsley NHS Foundation Trust, London

Job summary

Main area: Administrative and clerical
Grade: NHS AfC: Band 4
Contract: Permanent
Hours: Part time - 30 hours per week (Monday to Thursday)
Job ref: 334-NCL-6903716-TA

Employer: South London and Maudsley NHS Foundation Trust
Employer type: NHS
Site: 190 Kennington Lane, London SE11 5DL
Town: London
Salary: £31,944 - £34,937 per annum inclusive of HCAS pro rata
Salary period: Yearly
Closing: 07/07/2025 23:59

Senior Service Administrator

NHS AfC: Band 4

South London and Maudsley NHS Foundation Trust has a rich history, well-established community links and an international reputation. We deliver specialist services in the London boroughs of Croydon, Lambeth, Lewisham and Southwark, Bexley, Bromley, Greenwich, Wandsworth and Richmond.

We are committed to provide a high quality and specialist care to our service users and we are recognised for our care and treatment we provide. The Care Quality Commission already rates our services as ‘good’.

We launched our five-year strategy, Aiming High; Changing Lives in 2021 together with Our Care Improvement System as our quality management system methodology to make a positive impact on patient care, outcomes and staff experience. By joining SLaM, all staff will get the opportunity to be part of this exciting improvement journey supported with learning and development to harness everyone’s potential as change makers.

The trust recognises the unique and valuable contribution that people with lived experience of mental illness can bring to a role. We therefore welcome applications from people with lived experience and consider them as an asset to the Trust.

Our Values

We take pride in providing specialist care to our service users where our Trust values and our promise to be caring, kind, polite, prompt, honest, listen and do what I say I’m going to do is at the heart of everything we do. When you join us, you’ll be part of something special.

As a Trust we are happy to talk flexible working.

Detailed job description and main responsibilities

Senior Service Administrator

Format and send out letters
Book interpreters
Keep client records current at all times
Pull KPI data, share and work on to ensure records are current
Log referrals and respond t referrals as they arrive.
Cover reception for breaks and in times of colleague absence
Minute Meetings
Order stationery and clinical supplies
Support junior Administrator
Process data request
Manage petty cash and issue of fare reimbursements
Carry out H&S Induction with new staff

Our ideal Administrator will have some experience working in a clinical team or similar, be passionate about providing exceptional customer service, have excellent communication, organisational and administration skills. Experienced to at least intermediate office 365 level in excel and demonstrate brilliant time keeping and reliability. They should be able to ensure all mandatory training is carried out and take responsibility for their development.

Person specification

Test also

Essential criteria

Secretarial qualification or demonstrable experience
Good standard of general education including English and Maths
Excellent communication skills
Tact/diplomacy
Team working
Handling confidential information
Developing and implementing administrative systems
Diary management
Minute taking
Awareness the Data Protection Act 2018
Equality and diversity

Desirable criteria

Experience of working with mental health patients or in NHS environment
An understanding of Electronic Patient Journey System
Experience of working in NHS environment

The Trust is committed to providing services which embrace diversity and that promote equality of opportunity. We are a Disability Confident Employer, we welcome applicants from all sections of the community and people of all protected characteristics. We provide reasonable adjustments for candidates with a disability and are committed to treating people fairly with compassion, respect and dignity and in promoting equality and human rights. We aim to put this commitment into practice by:

Embedding our commitment to tackling inequality, eliminating discrimination and harassment; promoting equality of opportunity and fostering good relations in our everyday practice
Ensuring that all our services and all staff understand and support our commitment
We believe that people who use our services, their carers and our staff, should be treated with compassion, respect and dignity

Please note:

That all applications for this post will need to be made online
That you read and understand the Job Description and Personal Specification attached to the role. Your Statement in Support should reflect the requirements specified as your application will be judged against these criteria
That the closing date listed is a guide only and that the vacancy may close earlier should sufficient number of applicants have been received. We advise that you submit your application as early as possible
That once you have submitted your application you agree to your application being transferred to a 3rd party e-recruitment system. All subsequent information regarding your application will be generated from apps.trac.jobs
That should you not have heard from us within three weeks from the closing date your application has not successful
That priority consideration for applications may be given to at-risk NHS employees
That should you be successful and appointed, you authorise South London and Maudsley NHS Foundation Trust to confirm your previous NHS service via an Inter Authority Transfer (IAT) process
That we are a smoke-free Trust

SLaM is a Stonewall Diversity Champion , Stonewall is the largest Lesbian, Gay, Bi and Trans (LGBT) rights charity in Europe’