Job summary
- Main area
- CAMHS Clinical Governance Lead
- Grade
- NHS AfC: Band 8a
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week
- Job ref
- 334-NUR-7520732-SA
- Employer
- South London and Maudsley NHS Foundation Trust
- Employer type
- NHS
- Site
- Michael Rutter Centre, Maudsley Hospital
- Town
- London
- Salary
- £64,156 - £71,148 per annum inclusive of HCAS
- Salary period
- Yearly
- Closing
- 11/11/2025 23:59
- Interview date
- 24/11/2025
Employer heading
CAMHS Clinical Governance Lead
NHS AfC: Band 8a
South London and Maudsley NHS Foundation Trust has a rich history, well-established community links and an international reputation. We deliver specialist services in the London boroughs of Croydon, Lambeth, Lewisham and Southwark, Bexley, Bromley, Greenwich, Wandsworth and Richmond.
We are committed to provide a high quality and specialist care to our service users and we are recognised for our care and treatment we provide. The Care Quality Commission already rates our services as ‘good’.
We launched our five-year strategy, Aiming High; Changing Lives in 2021 together with Our Care Improvement System as our quality management system methodology to make a positive impact on patient care, outcomes and staff experience. By joining SLaM, all staff will get the opportunity to be part of this exciting improvement journey supported with learning and development to harness everyone’s potential as change makers.
The trust recognises the unique and valuable contribution that people with lived experience of mental illness can bring to a role. We therefore welcome applications from people with lived experience and consider them as an asset to the Trust.
Our Values
We take pride in providing specialist care to our service users where our Trust values and our promise to be caring, kind, polite, prompt, honest, listen and do what I say I’m going to do is at the heart of everything we do. When you join us, you’ll be part of something special.
As a Trust we are happy to talk flexible working.
Job overview
At South London and Maudsley NHS Foundation Trust, we believe in providing excellent care which is delivered with pride and compassion. Everything we do is to improve the lives of the people and communities we serve and to promote mental health and wellbeing for all.
This is an exciting job opportunity to work with a Directorate who are committed to the Trust's aims to support spirit of candour and a culture of openness and honesty as we seek to resolve concerns, learn lessons from mistakes that may have occurred and improve the quality of services we provide.
The Governance Lead will be responsible for ensuring the best practices of complaints and incidents governance and supporting the development and implementation of governance strategies, policies, and frameworks, as well as facilitate learning and improvement across the directorate.
The post holder will be responsible for the management of the Directorate's Governance Team and lead on the application of a range of system-based approaches from the Patient Safety Incident Response Framework, ensuring compassionate engagement of those affected by patient safety incidents.
Main duties of the job
Supporting the Head of Nursing and Quality develop and implement governance processes within the CAMHS Directorate to ensure that there is a comprehensive framework to continuously monitor and improve the quality of care.
Promote a positive culture in which reporting of incidents using the Patient Safety Incident Reporting Framework is routine practice and is recognised by staff as a means of improving the quality of clinical care and reducing risks.
Ensure that governance forms an integral part of the operational and strategic aims of the CAMHS Directorate.
Ensure that lessons from incidents, claims, complaints and inquests analysis are learned and shared and that timely feedback of information occurs, including embedding learning across the CAMHS Directorate
Provide line management responsibility for the Clinical Governance Team.
Working for our organisation
The services within CAMHS are spread across all key sites i.e., Southwark, Lambeth, Lewisham and Croydon along with our National Specialist Services including Autism Services, Eating Disorder Pathway, Forensic and DBT Pathway where our service users come from all over the country. The Directorate has a diverse and inclusive workforce that values compassion, respect, teamwork, and excellence. You will be supported in a culture that values and embeds learning and improvement.
Detailed job description and main responsibilities
Patient Safety Incident Response Framework (PSIRF)
- The post holder will lead on the implementation of PSIRF, including teaching identified within the Directorate the facilitation skills to be able to lead Directorate PSIRF responses such as After-Action Reviews.
Quality
- To prepare reports for the Directorates Integrated Performance and Quality meetings including an aggregated analysis of trends and themes in patient experience, patient safety, patient outcomes, staff safety and other safety issues.
- To support the Heads of Nursing and Quality in developing programmes of work to ensure that the Trust meets the relevant criteria as described in the standards set by the Care Quality Commission and any other national, service-specific, or local performance frameworks.
- Through complaints and incident analysis identify barriers to implementing good practice or areas of concern and liaise with the Heads of Profession to agree and implement required remedial action and ongoing maintaining of good practice.
- To support the embedding of research to improve patient outcomes and quality of care by providing evidenced based interventions and innovations.
Governance
- To lead on Directorate complaints processes ensuring that these are investigated within statutory time frames. Ensuring that all complaint responses are comprehensive and formatted to accessible information standards as required.
- To ensure that all information contained within the Directorates Datix reporting system is managed in line with the Trusts policy including Duty of Candour and Being Open.
- To lead on responses to the Parliamentary and Health Service Ombudsman.
- To line manage a Band 6 Governance Officer.
- To support clinical teams in the monitoring and thematic reviewing of adult and children’s safeguarding activity across the directorate in collaboration with the Trusts Safeguarding
- To use the methodology of the Care Improvement System (Care IS) using complaints and incidents data to enable teams to work at their best together and create a learning environment to make improvements.
- To lead on the identification and escalation of risk issues for the directorate and to provide expert support, decision making, advice, guidance, and education on all aspects of governance management.
- To identify risks from the analysis of complaints and incidents and ensure that these are included in the Directorates risk registers in collaboration with the Directorates Senior Leadership Team.
- To facilitate events within the Directorate to support timely learning from incidents, complaints, claims and inquests and support staff to develop an open, just, and fair culture where staff report
- Able to engage effectively and compassionately with service users, families, carers and all stakeholders.
Person specification
Qualifications
Essential criteria
- Registered Mental Health Nurse or other registered Healthcare Professional eg Occupational Therapist, Social Worker etc
- Evidence of up-to-date continuous professional development.
- Educated to Masters level or equivalent
Desirable criteria
- Advanced courses related to Patient Safety
Experience
Essential criteria
- Substantial experience at a senior management level, including managing change, decision-making and introducing new ways of working within mental health services.
- Experience of multi-professional collaboration at a senior level, including statutory and voluntary agencies and service user groups.
- Experience of investigating incidents
- Experience in management of complaints.
Desirable criteria
- Experience in implementing the Patient Safety Incident Response Framework
- Experience of facilitating face to face and online teaching sessions or workshops
Knowledge
Essential criteria
- Broad knowledge of clinical and managerial systems and processes and clinical intervention across disciplines and service areas.
- Knowledge of Health and Social care regulations and how it applies to the role of clinical governance lead in NHS services
- Knowledge of PSIRF Framework and demonstrates application
Desirable criteria
- Courses in the management of complaints
Skills
Essential criteria
- Ability to convey, with high levels of sensitivity and understanding, extremely distressing information to staff patients and carers.
- Able to identify key issues from complex documents and transpose into concise reports with required actions.
- Highly motivated and able to work independently prioritising work and effectively dealing with competing demands.
- Facilitation, negotiation and influencing skills
Desirable criteria
- Ability to engage groups across all specialisms
Values
Essential criteria
- Able to respond to complaints from SU, family/carers and staff with compassion and openness.
- Able to demonstrate a strong commitment to equal opportunities and equal access with a practical approach to ensure that policies are applicable to practice.
- Demonstrate high degree of self- awareness, able to demonstrate appropriate use of authority, providing a clear and unambiguous role within the senior management team.
Employer certification / accreditation badges
Applicant requirements
You must have appropriate UK professional registration.
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
Documents to download
Further details / informal visits contact
- Name
- Omar Rayner-Andrews
- Job title
- Head of Nursing and Quality, CAMHS
- Email address
- [email protected]
- Telephone number
- 07858681997
- Additional information
Onisa Ahmed, Deputy Head of Nursing & Quality
07875145302
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