Job summary
- Main area
- Child and Adolescent Mental Health
- Grade
- NHS AfC: Band 3
- Contract
- Permanent
- Hours
- Part time - 18.75 hours per week
- Job ref
- 334-NCL-7131470-TA
- Employer
- South London and Maudsley NHS Foundation Trust
- Employer type
- NHS
- Site
- Michael Rutter Centre
- Town
- London
- Salary
- £30,039 - £31,088 pro rata per annum inclusive of HCAS
- Salary period
- Yearly
- Closing
- 03/06/2025 23:59
Employer heading
CAMHS Team Administrator (N&S OCD/BDD Team)
NHS AfC: Band 3
South London and Maudsley NHS Foundation Trust has a rich history, well-established community links and an international reputation. We deliver specialist services in the London boroughs of Croydon, Lambeth, Lewisham and Southwark, Bexley, Bromley, Greenwich, Wandsworth and Richmond.
We are committed to provide a high quality and specialist care to our service users and we are recognised for our care and treatment we provide. The Care Quality Commission already rates our services as ‘good’.
We launched our five-year strategy, Aiming High; Changing Lives in 2021 together with Our Care Improvement System as our quality management system methodology to make a positive impact on patient care, outcomes and staff experience. By joining SLaM, all staff will get the opportunity to be part of this exciting improvement journey supported with learning and development to harness everyone’s potential as change makers.
The trust recognises the unique and valuable contribution that people with lived experience of mental illness can bring to a role. We therefore welcome applications from people with lived experience and consider them as an asset to the Trust.
Our Values
We take pride in providing specialist care to our service users where our Trust values and our promise to be caring, kind, polite, prompt, honest, listen and do what I say I’m going to do is at the heart of everything we do. When you join us, you’ll be part of something special.
As a Trust we are happy to talk flexible working.
Job overview
An exciting opportunity has arisen within the Child and Adolescent Obsessive Compulsive Disorder, Body Dysmorphic Disorder and Related Disorders team in the National & Specialist CAMHS Outpatients for a Team Administrator.
The Obsessive-Compulsive Disorder, Body Dysmorphic Disorder and Related Disorders service provides specialist assessment and treatment for young people experiencing anxiety disorders involving obsessions and compulsions, such as OCD, BDD, trichotillomania, and related conditions. We offer evidence-based treatment, primarily Cognitive Behavioural Therapy (CBT), which focuses on helping young people understand and manage their anxieties. Therapy is typically delivered in weekly, one-hour sessions at the clinic over an average of 14 to 20 weeks.
We are looking for a focused and motivated individual to join the Obsessive-Compulsive Disorder, Body Dysmorphic Disorder and Related Disorders team in the role of Team Administrator. We are looking for experienced, organised and committed individual to support the work of the service, with the ability to work autonomously.
Main duties of the job
We are looking for a team administrator with excellent organisation and communication skills and a keen eye for detail. The successful candidate will be proactive, assertive, adaptable, work well within a team and be passionate about providing a high-quality service. We are looking for a candidate who has a good attitude, is efficient, great with systems and inspired by the idea of making a difference.
The key areas of responsibilities are to provide:
• comprehensive administrative and secretarial support
• Support to senior administrator and office manager
• Attending and taking team meeting minutes
• Report typing, booking appointments and point of contact for families and other professionals.
Working for our organisation
Flexible working:
As one of the few Trusts in London we are proud to offer flexible working as part of our new ways of working, and we are happy to talk flexible working at the interview stage. In this role you will be able to work Tuesday to Friday with Friday being a working from home day, giving you the very best of good work life balance. Weekly working hours are as below and include a 30-minute lunch break each day.
• Tuesday: 11am-4.30pm
• Wednesday: 11am-4.30pm
• Thursday: 11am-4.30pm
• Friday: 11am-3.15pm
About our location:
This part-time post is based at the Michael Rutter Centre, Maudsley Hospital, Denmark Hill, London. SE5 8AZ.
PLEASE NOTE: shortlisted applicants will be required to complete an onsite test and only candidates who perform successfully at testing stage will be invited to interview.
Detailed job description and main responsibilities
• To provide a professional and confidential administration service, to include audio/copy typing; preparing correspondence; proof reading documents; photocopying; faxing; filing; scanning; dealing with post.
• To assist people in a helpful, diplomatic and tactful manner; screening and re-routing calls, as appropriate. Taking clear, concise messages and dealing with general enquiries, where appropriate.
• To ensure daily tasks and on-going workloads are prioritised and completed within agreed timescales. Manage multiple tasks within the working day whilst maintaining quality standards.
• Ability to work in an unpredictable pattern, dealing with frequent interruptions.
• Organise the booking of interpreters and translation of correspondence, where appropriate.
• To arrange appointments and meetings as required.
• Attend meetings and produce minutes.
• Make travel arrangements for the team when required.
• Order stationery and be responsible for the following up of orders to ensure delivery and correct receipt of stock for the team, as required.
• To attend allocation/referrals meetings in the absence of the Senior Administrator.
• To add referrals to the Trust patient database within 24 hours of receipt.
• Trace patient NHS details via the National Tracing System
• Oversee the administrative/contracting component of the Trust patient database ensuring patient details are updated and accurate at all times, whilst adhering to timescales and data protection.
• Monitor and update operational data quality information proactively to ensure targets and standards are met.
• To contribute in the compliance of Health and Safety requirements as requested by management. May be required to become Health and Safety Champion depending on service need.
• To participate in service user feedback and PPI.
• To contact Trust Estates and Facilities Department to report any faults or works that need to be undertaken.
Service Requirements
• To provide cover for colleagues, as required, within CAMHS sites.
• To provide ad hoc reception cover, as required, within CAMHS sites.
• Assist teams with the development of patient information and team leaflets.
• To attend, and actively participate in, administration team meetings to assist in the implementation and continual review of systems to ensure good practice.
• Will be required to be trained as nominated Fire Warden, First Aider and/or Health and Safety Champion.
• May be required to work outside of core hours, in line with service need.
Personal Development
• To participate in development and training identified through the appraisal and supervision process.
• To attend and participate in all identified mandatory training.
Other
• To ensure all duties are carried out in line with Trust policy.
• To carry out other duties appropriate to the grade as required.
• To keep up to date with relevant Trust policies and developments within the NHS, eg. Business Continuity Plans, Care Quality Commission etc.
Person specification
Qualifications
Essential criteria
- NVQ 3 in Business Administration; or equivalent administrative/secretarial experience
- GCSEs or equivalent qualifications in English Language (A-C grade / grade 4 or above) and Mathematics (A-C / grade 4 or above)
Desirable criteria
- RSA 3 secretarial qualification or equivalent qualification
Experience
Essential criteria
- Significant experience in a responsible administrative / secretarial role
- Proven experience of office systems and procedures
- Experience of minuting meetings
- Experience of composing correspondence
Desirable criteria
- Experience of working in the NHS, ideally within a child friendly mental health environment; hospital or community clinic
Understanding and Knowledge
Essential criteria
- Proficient use of Microsoft Outlook, Word, Excel and PowerPoint
- Awareness of Data Protection and Confidentiality
- Understanding of Racial Awareness and Diversity
- Health and Safety awareness
Desirable criteria
- Microsoft Access
- NHS in -house systems and databases
Skills
Essential criteria
- Excellent communication skills both verbal and written
- Excellent interpersonal skills
- Confident telephone manner
- Excellent copy and audio typing skills (50wpm or above)
- Accurate grammar, spelling and punctuation
- Accurate data entry skills
- Effective time management skills
- Punctual, reliable and flexible
Abilities
Essential criteria
- Ability to work on own initiative
- Ability to work as part of a team
- Ability to plan, prioritise and multi-task
- Ability to problem-solve
Desirable criteria
- Ability to organise events
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Siobhan Garvin
- Job title
- [email protected]
- Email address
- [email protected]
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