Job summary
- Main area
- Child & Adolescent Mental Health Services
- Grade
- NHS AfC: Band 4
- Contract
- Permanent: 30 hours
- Hours
- Part time - 30 hours per week
- Job ref
- 334-NCL-7292041-TA-A
- Employer
- South London and Maudsley NHS Foundation Trust
- Employer type
- NHS
- Site
- St Johns Angell Town Primary School
- Town
- London
- Salary
- £33,094 - £36,195 per annum inclusive of HCAs (Pro rota)
- Salary period
- Yearly
- Closing
- 28/09/2025 23:59
Employer heading
Lambeth CAMHS PAIRS Project Assistant Administrator
NHS AfC: Band 4
South London and Maudsley NHS Foundation Trust has a rich history, well-established community links and an international reputation. We deliver specialist services in the London boroughs of Croydon, Lambeth, Lewisham and Southwark, Bexley, Bromley, Greenwich, Wandsworth and Richmond.
We are committed to provide a high quality and specialist care to our service users and we are recognised for our care and treatment we provide. The Care Quality Commission already rates our services as ‘good’.
We launched our five-year strategy, Aiming High; Changing Lives in 2021 together with Our Care Improvement System as our quality management system methodology to make a positive impact on patient care, outcomes and staff experience. By joining SLaM, all staff will get the opportunity to be part of this exciting improvement journey supported with learning and development to harness everyone’s potential as change makers.
The trust recognises the unique and valuable contribution that people with lived experience of mental illness can bring to a role. We therefore welcome applications from people with lived experience and consider them as an asset to the Trust.
Our Values
We take pride in providing specialist care to our service users where our Trust values and our promise to be caring, kind, polite, prompt, honest, listen and do what I say I’m going to do is at the heart of everything we do. When you join us, you’ll be part of something special.
As a Trust we are happy to talk flexible working.
Job overview
This post requires someone with knowledge and experience of working in a busy and varied environment and feels at ease working with clinical staff and children, parents and visitors attending the clinics. The post-holder will have the ability to be adaptable, initiate changes and to have a flexible approach to your work is important and can offer a strong contribution towards maintaining the high standards of our service.
We are looking for a person able to provide comprehensive administrative support to the PAIRS Team. You will work alongside another other Senior Administrator across the service. You will be the first point of contact for families/carers and other members of the service user’s network. You would be required to demonstrate sound knowledge of Microsoft Office programmes including Outlook, Word and in particular, Excel. This is a very busy role, which will require meticulous processing of data, and have the ability to multi task. The post holder will be required to collate data and produce reports for the respective service. The post holder will be comfortable with IT and be keen to learn new software packages and processes.
The successful candidate will need to meet all the Essential Criteria as detailed in the job description person specification. The Disclosure and Barring Service (DBS) helps employers make safer recruitment decisions and prevent unsuitable people from working with vulnerable groups, including children.
Main duties of the job
The post holder will be responsible for providing a proactive, comprehensive administrative and secretarial service to a multi-disciplinary team, enabling the team to operate effectively and efficiently.
In addition to the standard training programmes associated with the administration post, the ADHD Lead will provide training and an introduction to ADHD services as part of the team transformation plan.
As the Senior Administrator for the NDT team you will be working across two sites and be the first point of contact for families/carers and other members of the service user’s network and plays an important role in ensuring a good patient experience and positive image of the service.
Managing and overseeing the administrative component of the Trust patient database, i.e. inputting referral and patient information, monitoring and updating operational data quality, etc.
Working for our organisation
The London Borough of Lambeth has a population of 317,800 (GLA 2020). Lambeth’s population is highly diverse, a characteristic visible in the breadth of ethnic and cultural traditions seen throughout the borough. It is estimated that 63% of the population describe their ethnicity as other than White British; 23% describe their ethnicity as Black (11% Black African, 7% Black Caribbean and 5% Other Black), 22% White Other and 6% as Asian.
The Annual population survey, estimates that a third of Lambeth’s residents are non-UK born. Of these non-UK born, 40% are of wider European origin, 20% are of African origin; and 20% of Central or South American origin. Nearly 150 languages are spoken as the first language in the homes of Lambeth school children. Portuguese, Spanish and Somali, are the most commonly spoken other languages in Lambeth.
Lambeth has a child and youth population aged 0-20 of almost 70,000. Over 50% of this number are 0 to 9 years old.
Detailed job description and main responsibilities
Administrative
- To provide a professional and confidential administration service, to include typing; preparing correspondence; proof reading documents; photocopying; filing; scanning; dealing with post; having access to team members outlook calendars.
- To assist people in a helpful, diplomatic and tactful manner, screening and re-routing calls, as appropriate. Taking clear, concise messages and dealing with general enquiries, where appropriate.
- To act independently to ensure daily tasks and ongoing workloads are prioritised, and completed within agreed timescales. Manage multiple tasks within the working day whilst maintaining quality standards.
- Organise the booking of interpreters and translation of correspondence, where appropriate.
- To arrange appointments and meetings as required.
- Attend meetings and produce minutes.
- Order stationery and be responsible for the following up of orders to ensure delivery and correct receipt of stock for the team, as required.
- To add referrals to the Trust patient database within 24 hours of receipt.
- Monitor and update operational data quality information proactively to ensure targets and standards are met. To assist the team lead in collating data and producing the quarterly reports for the respective service.
- To oversee the administrative/contracting component of the Trust patient database ensuring patient details are updated and accurate at all times, whilst adhering to timescales and data protection.
- Ability to work in an unpredictable pattern, dealing with frequent interruptions.
Person specification
Qualifications
Essential Requirements
- NVQ 3 in Business Administration; or equivalent administrative/secretarial experience
- GCSEs or equivalent qualifications in English Language (A - C grade), and Mathematics (A - C Grade).
Desirable Requirements
- RSA 3 secretarial qualification or equivalent qualification.
Experience
Essential Requirements
- Excellent communication skills both verbal and written
- Excellent interpersonal skills
- Confident telephone manner
- Excellent copy typing skills (50wpm or above)
- Accurate grammar, spelling and punctuation
- Accurate data entry skills
- Ability to plan, prioritise and multi task
- Ability to problem solve
- Effective time management skills
- Ability to work on own initiative
- Ability to work as part of a team
- Punctual, reliable and flexible.
Desirable Requirements
- Ability to supervise staff
- Ability to organise events
- Experience of working in the NHS, ideally within a mental health environment; hospital or community clinic.
Knowledge / Skills
Essential Requirements
- Experience in a responsible administrative / secretarial role
- Proven experience of office systems and procedures
- Experience of minuting meetings
- Experience of composing correspondence
- Proficient use of Microsoft Outlook, Word, Excel and PowerPoint
- Awareness of Data Protection and Confidentiality
- Understanding of Racial Awareness and Diversity
- Health and Safety awareness.
Desirable Requirements
- NHS in house systems and databases.
Person specification
Qualifications
Essential criteria
- • NVQ 3 in Business Administration; or equivalent administrative/secretarial experience
- • GCSEs or equivalent qualifications in English Language (A - C grade)
- • GCSEs or equivalent qualifications in Maths Language (A - C grade)
Desirable criteria
- • RSA 3 secretarial qualification or equivalent qualification
Experience
Essential criteria
- • Excellent communication skills both verbal and written (A & T)
- • Confident telephone manner (A and l/T)
- • Excellent copy typing skills (A & T)
- • Accurate grammar, spelling and punctuation (A & T)
- • Accurate data entry skills (A & T)
Desirable criteria
- • Experience of working in the NHS, ideally within a mental health environment; hospital or community clinic
Knowledge
Essential criteria
- • Experience in a responsible administrative / secretarial role (A & I)
- • Proven experience of office systems and procedures (A & I)
- • Experience of minuting meetings (A & T)
- • Proficient use of Microsoft Outlook, Word, Excel and PowerPoint (A & T)
- • Awareness of Data Protection and Confidentiality (A & I)
Desirable criteria
- • NHS in house systems and databases
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Lorraine Lindsay
- Job title
- Business Manager
- Email address
- [email protected]
- Telephone number
- 020 3228 7370
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