Job summary
- Main area
- Clerical and admin - Scientific, therapeutic and technical support
- Grade
- Band 5
- Contract
- 15 months (Fixed term / secondment available)
- Hours
- Full time
- Flexible working
- Job ref
- 334-NUR-7400964-LF
- Employer
- South London and Maudsley NHS Foundation Trust
- Employer type
- NHS
- Site
- Blue Star House
- Town
- London
- Salary
- £37,259 - £45,356 per annum inclusive of HCAS
- Salary period
- Yearly
- Closing
- 09/09/2025 23:59
Employer heading
Service User and Carer Involvement Co-ordinator
Band 5
South London and Maudsley NHS Foundation Trust has a rich history, well-established community links and an international reputation. We deliver specialist services in the London boroughs of Croydon, Lambeth, Lewisham and Southwark, Bexley, Bromley, Greenwich, Wandsworth and Richmond.
We are committed to provide a high quality and specialist care to our service users and we are recognised for our care and treatment we provide. The Care Quality Commission already rates our services as ‘good’.
We launched our five-year strategy, Aiming High; Changing Lives in 2021 together with Our Care Improvement System as our quality management system methodology to make a positive impact on patient care, outcomes and staff experience. By joining SLaM, all staff will get the opportunity to be part of this exciting improvement journey supported with learning and development to harness everyone’s potential as change makers.
The trust recognises the unique and valuable contribution that people with lived experience of mental illness can bring to a role. We therefore welcome applications from people with lived experience and consider them as an asset to the Trust.
Our Values
We take pride in providing specialist care to our service users where our Trust values and our promise to be caring, kind, polite, prompt, honest, listen and do what I say I’m going to do is at the heart of everything we do. When you join us, you’ll be part of something special.
As a Trust we are happy to talk flexible working.
Job overview
Are you passionate about service user, carer and community involvement in bettering mental health services?
Are you able to adapt your communication style to best meet the needs of the users of our services to support them to have their voice heard?
Are you able to work with others with strength, kindness, and compassion?
Do you have the skills, creativity and can-do attitude to support the varied specialisms within our Directorate to expand on its co-production and involvement work?
If the answer is yes then we encourage you to apply to the newly created Service User and Carer Involvement Co-ordinator role for the Psychological Medicine, Older Adult and Neurodevelopmental Services Directorate.
We are committed to supporting our staff in their career aspirations. We offer a range of ongoing development and training opportunities within our service. This includes regular supervision, yearly appraisals, in-house training sessions and access to external training courses facilitated by subject matter experts.
Main duties of the job
The Service User and Carer Involvement Co-ordinator will lead on a specified engagement portfolio within the Directorate which covers the specialisms of; mental health and older adults, neuropsychiatry, eating disorders, affective disorders, psychosis, perinatal mental health and neurodevelopmental services.
This is a patient and public facing role which will require the post holder to co-locate with our teams and spend time in our local communities to support the expansion of our involvement work.
Working for our organisation
We are committed to ensuring our staff get the most out of their benefits package and understand the importance of a healthy work life balance. There is an extensive range of excellent benefits for you and your family. We want you to feel like you are part of a close knit team at SLaM. It is important to us that you feel valued and appreciated and that is why we have a comprehensive benefits package on offer.
Some of our benefits are highlighted here:
- Generous pay, pensions and leave, we offer a comprehensive pay, pensions and leave package which is dependent on the role and length of service.
- Work life balance, flexible working and supporting a range of flexible options, such as: part-time working and job sharing.
- Career development, There are plenty of opportunities to progress your career and we support your development through a number of programmes such as mentoring, coaching, positive people management, collective leadership and other talent programmes
- Car lease, our staff benefit from competitive deals to lease cars
- Accommodation, our staff benefit from keyworker housing which is available on selected sites
- NHS discounts, with discounts up to 10% from a variety of well-known retail brands through Health Service Discounts website.
Other benefits include:
- Counselling services
- Wellbeing events
- Long service awards
- Cycle to work scheme
- Season ticket loan
- Childcare vouchers
- Staff restaurants
Detailed job description and main responsibilities
Full details and list of key responsibilities are included in the attached job description.
About the location:
This role includes travelling between Directorate Services in Lambeth, Southwark, Lewisham, Croydon, Bexley & Bromley.
Preference for work base will be discussed at interview but there is an expectation that you will travel between Trust and Non-Trust sites.
Person specification
Qualifications
Essential criteria
- A relevant degree or equivalent qualification in a healthcare, social care, or community engagement field (or significant equivalent experience)
- Evidence of ongoing continued professional development in relevant area
Desirable criteria
- Evidence of further training relevant to recovery and engagement role.
Experience
Essential criteria
- Experience of working in multicultural environments with diverse populations of people
- Experience of working with people with a broad range and severity of different mental health conditions
- Experience of facilitating groups, co-producing and presenting information in a variety of settings including developing and presenting training programmes and co-facilitating groups with service users and staff
- Experience of working directly with service users and their support networks to support co-production in a health / public or voluntary sector setting
- Experience of partnership working across statutory and voluntary organisations
Desirable criteria
- Experience of working with a range of providers, supporting them to involve users of their services
Knowledge
Essential criteria
- Knowledge and understanding of the concepts of mental health, wellbeing and recovery
- Understanding of issues of consent, capacity and confidentiality
- Understanding of the 4Pi National Involvement Standards Framework and able to evidence examples of implementing these standards in practice
- Understanding of the Patient and Carer Race and Equality Framework and able to evidence examples of implementing these standards in practice
- Understanding of the Triangle of Care Model and its principles and able to evidence examples of implementing these standards in practice
Skills and Abilities
Essential criteria
- Experience of using a variety of MS Office programmes e.g. Word, Excel, Access, Publisher, PowerPoint, Teams
- Skills in understanding the dynamics of a team and have the ability to work effectively within team structures
- Ability to manage own workload and work autonomously
- Ability to reflect and critically appraise own performance
- Ability to build and manage relationships with teams, managers and senior leaders, as well as a range of external stakeholders
- Experience of managing volunteers at all stages of their involvement with a project
- Ability to support staff at all levels to work alongside service users and carers to progress the involvement agenda
- Ability to positively risk take and, with support, to challenge the status quo at all levels
- Effective communication and presentation skills with the ability to adapt to differing needs
- Ability to develop close working relationships between individuals, teams and organisations in particular with service users and carers
- Strong planning and organisational skills
- Ability to collect, analyse and interpret qualitative and quantitative sources of data and present it clearly to a wide stakeholder audience
Desirable criteria
- Sound technical and creative skills in the use of video, social media or other mediums to promote inclusion and engagement activities
- Experience of developing website content
Employer certification / accreditation badges
Applicant requirements
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
Documents to download
Further details / informal visits contact
- Name
- Emma Wylie
- Job title
- Patient & Public Involvement Lead
- Email address
- [email protected]
- Telephone number
- 07456586791
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