Job vacancy: Engagement Support Officer, South London and Maudsley NHS Foundation Trust, London

Job summary

Main area

Community engagement

Grade

NHS AfC: Band 5

Contract

12 months (Fixed term)

Hours

Full time
Job share
Flexible working

37.5 hours per week

Job ref

334-NCL-7191108-TA

Employer: South London and Maudsley NHS Foundation Trust
Employer type: NHS
Site: Maudsley Hospital
Town: London
Salary: £35,964 - £43,780 per annum inclusive of HCAS
Salary period: Yearly
Closing: 10/06/2025 23:59

Engagement Support Officer

NHS AfC: Band 5

South London and Maudsley NHS Foundation Trust has a rich history, well-established community links and an international reputation. We deliver specialist services in the London boroughs of Croydon, Lambeth, Lewisham and Southwark, Bexley, Bromley, Greenwich, Wandsworth and Richmond.

We are committed to provide a high quality and specialist care to our service users and we are recognised for our care and treatment we provide. The Care Quality Commission already rates our services as ‘good’.

We launched our five-year strategy, Aiming High; Changing Lives in 2021 together with Our Care Improvement System as our quality management system methodology to make a positive impact on patient care, outcomes and staff experience. By joining SLaM, all staff will get the opportunity to be part of this exciting improvement journey supported with learning and development to harness everyone’s potential as change makers.

The trust recognises the unique and valuable contribution that people with lived experience of mental illness can bring to a role. We therefore welcome applications from people with lived experience and consider them as an asset to the Trust.

Our Values

We take pride in providing specialist care to our service users where our Trust values and our promise to be caring, kind, polite, prompt, honest, listen and do what I say I’m going to do is at the heart of everything we do. When you join us, you’ll be part of something special.

As a Trust we are happy to talk flexible working.

Detailed job description and main responsibilities

The Engagement Support Officer will report to the Engagement and Stakeholder Manager and play an important role in a small team delivering a wide range of engagement activities with external and internal stakeholders.

They will support a programme of public engagement activities relating to the Trust’s 5 year strategy, which will be refreshed over the next year. This will include organising events and focus groups, preparing communication materials and providing administrative support to planning meetings.

The Engagement Support Officer also plays an important role in supporting the Patient and Carer Race Equality Framework (PCREF) programme, which seeks to improve the access, experience and outcomes of Black, Asian and Minority Ethnic communities accessing mental health support at the Trust. This post holder will work closely with colleagues across the Trust from various professional backgrounds and with service users, carers and diverse communities in Lambeth, Southwark, Croydon and Lewisham.

Skills and qualities sought for this role include: excellent organisation skills, attention to detail, clear and prompt communication skills including written, proficient in Microsoft Office packages, social media platforms (Twitter, Facebook, Instagram etc), design programmes and online software (Canva, slido, Jamboard, survey monkey, Eventbrite etc). The post holder must be able to work in a pressurised environment, managing multiple tasks, problem solving and be used to working to tight deadlines. Having a personable manner and confidence to work with people from diverse backgrounds is essential.

This role involves substantial work with Black, Asian and Minority Ethnic (global majority) communities in Lambeth, Southwark, Croydon and Lewisham – personal insight of these communities would be advantageous for taking on this role.

Recruitment process

We will invite shortlisted candidates to complete a short task online as an initial stage between 2123 June. Candidates who perform well in that task will be invited to a final assessment and interview on 27 June. (Dates may change)

Person specification

Qualifications

Essential criteria

Training to undergraduate degree level or relevant equivalent experience with examples of continued professional development.

Experience

Essential criteria

Experience of working directly with service users, carers and community members
Demonstrable and strong experience of administrative work, managing a busy and deadline demanding workload
Demonstrable experience of designing engaging content for a wide range of audiences

Desirable criteria

Experience of working in an NHS/public sector setting
Experience of organising events and conferences

Knowledge and Skills

Essential criteria

Good verbal and written communications and interpersonal skills
Competent user of design programmes such as canva and online software such as slido, Jamboards and Eventbrite

The Trust is committed to providing services which embrace diversity and that promote equality of opportunity. We are a Disability Confident Employer, we welcome applicants from all sections of the community and people of all protected characteristics. We provide reasonable adjustments for candidates with a disability and are committed to treating people fairly with compassion, respect and dignity and in promoting equality and human rights. We aim to put this commitment into practice by:

Embedding our commitment to tackling inequality, eliminating discrimination and harassment; promoting equality of opportunity and fostering good relations in our everyday practice
Ensuring that all our services and all staff understand and support our commitment
We believe that people who use our services, their carers and our staff, should be treated with compassion, respect and dignity

Please note:

That all applications for this post will need to be made online
That you read and understand the Job Description and Personal Specification attached to the role. Your Statement in Support should reflect the requirements specified as your application will be judged against these criteria
That the closing date listed is a guide only and that the vacancy may close earlier should sufficient number of applicants have been received. We advise that you submit your application as early as possible
That once you have submitted your application you agree to your application being transferred to a 3rd party e-recruitment system. All subsequent information regarding your application will be generated from apps.trac.jobs
That should you not have heard from us within three weeks from the closing date your application has not successful
That priority consideration for applications may be given to at-risk NHS employees
That should you be successful and appointed, you authorise South London and Maudsley NHS Foundation Trust to confirm your previous NHS service via an Inter Authority Transfer (IAT) process
That we are a smoke-free Trust

SLaM is a Stonewall Diversity Champion , Stonewall is the largest Lesbian, Gay, Bi and Trans (LGBT) rights charity in Europe’