Job summary
- Main area
- PMOA & NDD Directorate
- Grade
- NHS AfC: Band 8c
- Contract
- 12 months (Fixed term: 12 to 18 months)
- Hours
- Full time - 37.5 hours per week
- Job ref
- 334-NCL-7005278-TA
- Employer
- South London and Maudsley NHS Foundation Trust
- Employer type
- NHS
- Site
- South London & Maudsley NHS Trust
- Town
- London
- Salary
- £82,462 - £93,773 per annum inclusive of HCAS
- Salary period
- Yearly
- Closing
- 08/06/2025 23:59
Employer heading
Deputy Director - Neurodevelopmental Disorders
NHS AfC: Band 8c
South London and Maudsley NHS Foundation Trust has a rich history, well-established community links and an international reputation. We deliver specialist services in the London boroughs of Croydon, Lambeth, Lewisham and Southwark, Bexley, Bromley, Greenwich, Wandsworth and Richmond.
We are committed to provide a high quality and specialist care to our service users and we are recognised for our care and treatment we provide. The Care Quality Commission already rates our services as ‘good’.
We launched our five-year strategy, Aiming High; Changing Lives in 2021 together with Our Care Improvement System as our quality management system methodology to make a positive impact on patient care, outcomes and staff experience. By joining SLaM, all staff will get the opportunity to be part of this exciting improvement journey supported with learning and development to harness everyone’s potential as change makers.
The trust recognises the unique and valuable contribution that people with lived experience of mental illness can bring to a role. We therefore welcome applications from people with lived experience and consider them as an asset to the Trust.
Our Values
We take pride in providing specialist care to our service users where our Trust values and our promise to be caring, kind, polite, prompt, honest, listen and do what I say I’m going to do is at the heart of everything we do. When you join us, you’ll be part of something special.
As a Trust we are happy to talk flexible working.
Job overview
An exciting opportunity has arisen within the Psychological Medicine & Older Adults Operations Directorate (PMOA). We are seeking to appoint to the role of Deputy Director for Neurodevelopmental Services.
In this role, you will take day to day responsibility for the operational running of the services, providing exemplary leadership to staff and ensuring national and local targets are achieved and exceeded whilst ensuring our services meet the diverse needs of the population that we serve.
You will be part of the Directorate’s Senior Leadership Team and manage Clinical Service Leads working closely with the wider multidisciplinary team to ensure success.
For further information or an informal chat please contact Shorayi Nyamupanda, Service Director, on [email protected] or Sandra Nuttall on [email protected]
Main duties of the job
We are looking for exceptional candidates with a significant level of experience and the ability to manage a busy operational role whilst undertaking Trust-wide projects, service delivery and performance responsibilities. An energy and passion to drive forward change is a must for any applicant. In return you will have full support and an individual development programme to enhance your career.
We encourage you to apply if you have highly developed communication skills, are an imaginative and strategic thinker, and are creative and determined in your approach. You will be a credible and visible leader and an experienced manager who will be able to demonstrate effective people leadership skills together with a track record of operational management, budgetary management and implementing service improvements. Your role will help drive transformation as well as value for money in planning, commissioning and services. You will contribute to the development and implementation of the Directorate and Trust service strategy, focusing on delivering targets and service improvements that will enhance patient care, improve the patient pathway, enhance the quality-of-service delivery and deliver performance targets whilst identifying potential efficiencies.
Working for our organisation
South London and Maudsley NHS Foundation Trust (SLaM) provide the widest range of NHS mental health services in the UK as well as substance misuse services for people who are addicted to drugs and alcohol. We work closely with the Institute of Psychiatry, Psychology and Neuroscience (IoPPN), King's College London and are part of King's Health Partners Academic Health Sciences Centre. There are very few organisations in the world that have such wide-ranging capabilities working with mental illness. Our scope is unique because it is built on three major foundations: care and treatment, science and research, and training. SLaM employ around 5000 staff and serve a local population of 1.1 million people. We have more than 230 services including inpatient wards, outpatient and community services. Currently, provide inpatient care for approximately 5,300 people each year and treat more than 45,000 patients in the community in Croydon, Lambeth, Lewisham and Southwark; as well as substance misuse services for residents of Bexley, Bromley and Greenwich
By coming to work at SLaM, you will gain experience of being part of an organisation with a rich history and international reputation in mental health care. You will have access to professional development and learning opportunities and have the chance to work alongside people who are world leaders in their field.
Detailed job description and main responsibilities
1) Leadership, as part of the Operations Directorate DLT
1. Provide strong visible leadership across the Operations Directorate to ensure the delivery of high quality patient focused services
2. Drive through the delivery of ambitious targets to continually improve performance within the Operations Directorate.
3. Introduce new and innovative strategies to maximise organisational efficiency.
4. Provide professional support and coaching to the management team.
5. Provide demonstrable assurance that all staff in the Operations Directorate are clear about what is expected and are working together in successful teams to achieve the Trust’s vision.
6. Lead on the implementation of new systems, processes and policies.
7. Take the strategic operational lead within the Operations Directorate, ensuring most effective use of resources.
8. To act on behalf of the Service Director as required.
2) Service Development
1. In collaboration with the Clinical Director take lead responsibility for the implementation of improved patient care ensuring and continuously monitor the outcomes of services.
2. To have an active role in determining Operations Directorate priorities and objectives and contribute to the Trust’s strategic plan.
3. To provide demonstrable assurance that processes are in place for continual review of services to achieve an optimal fit between clinical service delivery and current best practice.
4. Encourage and promote a quality and improvement agenda to ensure sharing good practice and excellence as appropriate.
5. Provide demonstrable assurance of clinical services delivery and patient outcomes, ensuring Commissioner clarity and effective service strategy within the Operations Directorate, other Operations Directorates in the Trust and KHP Clinical Academic Groups.
3) Operational & Performance Management
1. To manage the operational performance of the Operations Directorate ensuring the delivery of high quality patient care
2. To develop operational objectives within Operations Directorate, to ensure the achievement of Trust Targets and are consistent with Trust objectives.
3. Provide demonstrable assurance that effective clinical governance, risk management and controls assurance systems and procedures are embedded into the culture of the Operations Directorate
4. Ensure capital utilisation is maximised to optimise productivity and improve patient care including effective infection control systems.
5. Work closely with Clinicians, Managers and Trust Leads to ensure that the Operations Directorate is meeting its contractual obligations.
6. To lead on performance management systems in the Operations Directorate in order to provide assurance to the Operations Directorate Leadership and Trust Board that the Operations Directorate is meeting its statutory and contractual requirements
7. To lead on wider strategies to deliver integrated models of care as part of the Kings Health Partners mission to develop integrated care in community settings
8. To lead on the delivery of Operations Directorate performance improvement programmes
9. To manage the Operations Directorate Business and Planning function and develop and deliver the Operations Directorate business plan cycle
10. As part of the Operations Directorate SLT, to investigate and monitor with service managers and the Clinical Director SI’s complaints and disciplinary issues and provide specialist advice as necessary
4) Financial Management
1. Work with the Finance Business Partner to provide demonstrable assurance that robust financial management systems and processes are in place to optimally utilise the Operations Directorate budget and resources.
2. Meet annual financial targets including Trust Cost Improvement Programmes (CIP), Commissioner Quality Innovation Prevention and Productivity programmes (QIPP) and any relevant partnership/alliance improvement programmes.
3. Provide demonstrable assurance that all delegated budgets within the Operations Directorate adhere to Trust Standing Financial Instructions and Standing Orders.
4. Establish a system for business risk evaluation of service developments.
5) Governance and Risk
1. Provide demonstrable assurance that patient safety is at the centre of Operations Directorate planning, analysis and performance delivery.
2. Provide demonstrable assurance that the Directorate employs robust risk management and systems for clinical quality and safety improvement.
3. Promote clinical information for benchmarking and audit to improve patient experience and delivery of excellent performance.
4. Provide demonstrable assurance that systems are in place to deliver accurate and timely statutory information (e.g. Data Protection and Freedom of Information).
5. As part of the Operations Directorate SLT, provide demonstrable assurance of strategy and practice implemented to achieve all regulatory duties and other compliance standards.
6) Human Resource Management
1. Develop and maintain robust staff development systems within the Operations Directorate engendering a culture of openness, value and respect.
2. Establish effective communication systems with all members of staff within the Directorate. Communication systems will reflect a two way relationship allowing Trust information to be disseminated, whilst also allowing individuals an opportunity to feedback any ideas or concerns.
3. Work with the HR Function and the HR Business Partners to ensure that all managers and employees comply with Trust policies and procedures, HR best practice and employment law.
4. Provide demonstrable assurance that all direct line management staff in the Directorate are regularly appraised and have a Personal Development Plan.
5. Promote a culture where staff feel empowered and accountable for the service they provide.
6. Provide demonstrable assurance that all staff in the department receive appropriate training and on-going development to enable them to competently and safely fulfil their roles.
7) Expectations
1. To deputise where appropriate for the Service Director at both internal and external meetings.
2. To cover where appropriate for other members of the Operations Directorate SLT.
3. To take part in the PMOA senior manager on call rota.
Person specification
Qualifications
Essential criteria
- Masters level education in relevant subject of equivalent post-graduate experience
Qualifications
Essential criteria
- Evidence of continuing professional development
Experience
Essential criteria
- Senior Management experience in running a large MDT with significant clinical and business delivery targets
- Experience of managing budgets and resources effectively
- Experience of leading and managing change to deliver organisational goals
- Experience of leading business planning processes and delivering targets within an agreed budget
- Experience of working within the NHS or a related public sector organisation
- Experience of individual and team Performance Management and Appraisals
- Experience of involving service users and carers in the development of services
Knowledge
Essential criteria
- Working knowledge of all relevant legislation associated with health and social care
- Understanding of the role and function of other organisations providing services to people with mental ill-health
- Understanding of the legislative and quality frameworks that govern provision of mental health and social care
Skills
Essential criteria
- Effective communications and interpersonal skills and proven ability to develop and manage key relationships at all levels
- Understanding of public sector management and NHS Mental Health services, Social and Primary Care services
- Understanding of working in a multi-cultural, inner city environment with diverse communities and complex needs
- Leadership skills especially the ability to lead and manage change through influence without direct management
- Able to analyse complex issues/problems, gather relevant information and exercise sound judgement in reaching the most appropriate conclusions
- Ability to support, manage and advise the team through difficult and challenging situations
Specialist knowledge
Essential criteria
- Current good practice in specialist, acute and crisis services
- Knowledge of recent legislation affecting the NHS and local authority
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Shorayi Nyamupanda
- Job title
- Service Director
- Email address
- [email protected]
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