Job summary
- Main area
- Deputy Chief Operating Officer
- Grade
- Band 9
- Contract
- 12 months (Maternity cover - 12 months fixed term)
- Hours
- Full time - 37.5 hours per week (Must be able to meet the travel requirements of the role and have the ability to travel within the geographical area and wider within a reasonable timeframe)
- Job ref
- 334-NCL-7218342
- Employer
- South London and Maudsley NHS Foundation Trust
- Employer type
- NHS
- Site
- Maudsley Hospital
- Town
- London
- Salary
- £113,557 - £129,443 per annum inclusive of HCAS
- Salary period
- Yearly
- Closing
- 17/06/2025 23:59
Employer heading
Deputy Chief Operating Officer
Band 9
South London and Maudsley NHS Foundation Trust has a rich history, well-established community links and an international reputation. We deliver specialist services in the London boroughs of Croydon, Lambeth, Lewisham and Southwark, Bexley, Bromley, Greenwich, Wandsworth and Richmond.
We are committed to provide a high quality and specialist care to our service users and we are recognised for our care and treatment we provide. The Care Quality Commission already rates our services as ‘good’.
We launched our five-year strategy, Aiming High; Changing Lives in 2021 together with Our Care Improvement System as our quality management system methodology to make a positive impact on patient care, outcomes and staff experience. By joining SLaM, all staff will get the opportunity to be part of this exciting improvement journey supported with learning and development to harness everyone’s potential as change makers.
The trust recognises the unique and valuable contribution that people with lived experience of mental illness can bring to a role. We therefore welcome applications from people with lived experience and consider them as an asset to the Trust.
Our Values
We take pride in providing specialist care to our service users where our Trust values and our promise to be caring, kind, polite, prompt, honest, listen and do what I say I’m going to do is at the heart of everything we do. When you join us, you’ll be part of something special.
As a Trust we are happy to talk flexible working.
Job overview
This role is for a maternity cover for the Deputy Chief Operating Officer working directly to the COO, providing senior operational and strategic leadership . Note that specific service lines and geographies named in this JD are subject to potential change in response to the needs of the COO office throughout the duration of the maternity cover period.
The role will lead and be accountable for the delivery of operational clinical services in geographical areas
The role is expected to be the lead and be accountable from COO office for the delivery of operational clinical services currently defined as Croydon & BDP , Lewisham & Addictions & CAMHS directorates – whilst also taking a trustwide leadership role for Learning Disabilities & Autism, Complex Care & Rehab services, Emergency Preparedness, Resilience & Response (EPRR), Data Quality, National and Specialist service sustainability, and Health & Safety Fire & Legal.
The role will lead in driving key opportunities across the trust to support integrated working across services as well as across mental health and specialist services, to ensure they deliver key improvements for our patients and carers. It will ensure the effective implementation of pathways, supporting system and place – from PCNs, Integrated Care Partnerships/Place Partnerships, to Provider Collaboratives.
Main duties of the job
Management and Leadership.
· Deliver the requirements of the role across as lead from COO office for the delivery of operational clinical services currently defined as Croydon & BDP directorate, Lewisham & Addictions directorate & CAMHS directorates
Operational Management
· To manage the operational performance of services, ensuring high quality, compassionate, patient-centred care.
Communication
· Communicates at the highest level within the Trust and across other external organisations and agencies, with respect to highly sensitive and highly contentious information, including long term strategy, resources and finance, hospital closures, redeployment of staff, service-related information, changes in models of service delivery and governance. This is to small and large groups of staff and members of the public where there are significant barriers to acceptance and extremely opposing views from staff and external partners in a hostile, antagonistic and highly emotive atmosphere. The highest level of interpersonal and communication skills are required to overcome this.
Workforce
· To manage and supervise direct management reports as identified for several services.
See JD for full details
Working for our organisation
We are committed to ensuring our staff get the most out of their benefits package and understand the importance of a healthy work life balance. There is an extensive range of excellent benefits for you and your family. We want you to feel like you are part of a close knit team at SLaM. It’s important to us that you valued and appreciated therefore have a comprehensive benefits package on offer
Some of our amazing benefits are highlighted here:
- Generous pay, pensions and annual leave.
- Work life balance and supportive of a range of flexible working options
- Career development, There are plenty of opportunities to progress your career and we support your development through a number of programmes such as mentoring, coaching, positive people management, collective leadership and other talent programmes
- Car lease, our staff benefits from competitive deals to lease cars
- Accommodation, our staff benefits from keyworker housing available which is available on selected sites
- NHS discounts, with discounts up to 10% from a variety of well-known retail brands though Health Service Discounts website.
Other benefits include:
• Counselling services
• Wellbeing events
• Long service awards
• Cycle to work scheme
• Season ticket loan
• Staff restaurants
Detailed job description and main responsibilities
The post holder will be expected to demonstrate a personal commitment to fairness and will focus on ensuring fairness in all that we do. This is not limited to but includes service delivery and people management, ensuring that process, resource allocation and availability of opportunity operate in a transparent, consistent and non- discriminatory way. The post holder is expected to provide visible leadership and promote high standards by modelling the values and behaviours expected of a senior manager in the NHS.
The post holder needs to work as a dynamic, innovative leader using a positive, strong influencing style to ensure services are run effectively and to budget, ensuring that the Trust work in a positive and collaborative manner. Key responsibilities will require strong relationship management with a range of stakeholders including service users and carer forum, Local authority colleagues, VCSE partners, placement providers, independent sector.
The role will support the executive team, Non-Executive Directors and wider system leadership to achieve the Trust strategy, vision and objectives.
See JD for full details
Person specification
Education and Qualifications
Essential criteria
- Educated to Degree level or related experience.
- Relevant professional qualification in leadership
- Evidence of ongoing professional development, particularly in health and care leadership, operational leadership and/or strategy
Experience
Essential criteria
- Significant recent senior management experience within a health and care setting
- Significant and senior level experience of NHS, social care, local authorities and more broadly across the government, private and voluntary sector providers.
- Significant experience of operational management of services
- Experience of negotiating contracts
- Experience of working in partnership with other mental health/ NHS Trusts / primary care services / voluntary sector
- Substantial budget management experience
- Significant experience of service transformation, care pathways and new models of care
SKILLS, KNOWLEDGE, ABILITIES
Essential criteria
- Significant working knowledge and understanding of present health policy in relation to services provided by the Trust and expectations of stakeholders
- Skills, capability and demonstrate experience is managing complex service change, service transformation, care pathway development and implementation of new and innvoative models of care.
- Experience of involving service users and carers in service redesign and improvement
- Ability to manage and motivate diverse and multi-professional teams, transforming cultures.
- Evidence of systems working with ICB and leading work streams at a system level
- Skills and capability in delivery improved flow and inter organisational working to manage flow across the organisation
PERSONAL QUALITIES
Essential criteria
- Track record and able to demonstrate political acumen
- Innovative and strategic thinker
- Demonstrable ability to manage, and to promote diversity in day-to-day practice of self and others
- Able to influence others, including service users and carers, in service planning and delivery
- Must be able to meet the travel requirements of the role and have the ability to travel within the geographical area and wider within a reasonable timeframe
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Jo Hickey
- Job title
- Business Manager to Chief Operating Officer
- Email address
- [email protected]
- Telephone number
- 07712 390434
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