Job summary
- Main area
- Early Intervention
- Grade
- Band 3
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week (190 Kennington Lane Mon - Fri, Elmfield Hse, Wed - Fri)
- Job ref
- 334-NCL-6901857-TA
- Employer
- South London and Maudsley NHS Foundation Trust
- Employer type
- NHS
- Site
- 190 Kennington Lane SE11 5DL
- Town
- London
- Salary
- £29,485 - £31,088 per annum Incl. of HCAS
- Salary period
- Yearly
- Closing
- 21/07/2025 23:59
Employer heading
Service Administrator
Band 3
South London and Maudsley NHS Foundation Trust has a rich history, well-established community links and an international reputation. We deliver specialist services in the London boroughs of Croydon, Lambeth, Lewisham and Southwark, Bexley, Bromley, Greenwich, Wandsworth and Richmond.
We are committed to provide a high quality and specialist care to our service users and we are recognised for our care and treatment we provide. The Care Quality Commission already rates our services as ‘good’.
We launched our five-year strategy, Aiming High; Changing Lives in 2021 together with Our Care Improvement System as our quality management system methodology to make a positive impact on patient care, outcomes and staff experience. By joining SLaM, all staff will get the opportunity to be part of this exciting improvement journey supported with learning and development to harness everyone’s potential as change makers.
The trust recognises the unique and valuable contribution that people with lived experience of mental illness can bring to a role. We therefore welcome applications from people with lived experience and consider them as an asset to the Trust.
Our Values
We take pride in providing specialist care to our service users where our Trust values and our promise to be caring, kind, polite, prompt, honest, listen and do what I say I’m going to do is at the heart of everything we do. When you join us, you’ll be part of something special.
As a Trust we are happy to talk flexible working.
Job overview
The post-holder will confident in working professionally with the public and be responsible for the provision of high-quality administrative support for a busy reception area. With colleagues, they will support the team as they take ownership of the area whilst carrying out administrative task.
They will promote the professional and caring image of the Trust as they prioritise their workload and use their training and initiative when dealing with queries from clients, health professionals and members of the public.
Main duties of the job
The post-holder will be required to have excellent communication skills and telephone manner with the ability to multi task and prioritise workload.
Duties include answering calls in a polite and timely manner and signposting those necessary.
Communicate with colleagues via Phone, email, Microsoft Teams. Processing incoming mail. Prompt and accurate data entry.
Formatting and sending letters and other administrative task using Microsoft Software.
Attention to detail with good literacy skills are required as the successful applicant will support other administrators within the team in producing standard letters and assisting in entering referrals onto our Electronic Patient Journey System (ePJS) – experience in using ePJS is an advantage, but not essential, as training will be provided.
Working for our organisation
About the location:
190 Kennington Lane, London SE11 5DL
Benefits:
We are committed to ensuring our staff get the most out of their benefits package and understand the importance of a healthy work life balance. There is an extensive range of excellent benefits for you and your family. It’s important to us that you feel valued and appreciated and that is why we have a comprehensive benefits package on offer.
Some of our benefits are highlighted here:
- Generous pay, pensions and leave, we offer a comprehensive pay, pensions and leave package which is dependent on the role and length of service.
- Work life balance, flexible working and supporting a range of flexible options, such as: part-time working and job sharing.
- Career development, There are plenty of opportunities to progress your career and we support your development through a number of programmes such as mentoring, coaching, positive people management, collective leadership and other talent programmes
- Car lease, our staff benefit from competitive deals to lease cars
- Accommodation, our staff benefit from keyworker housing which is available on selected sites
- NHS discounts, with discounts up to 10% from a variety of well-known retail brands through Health Service Discounts website.
Other benefits include
- Counselling services
- Wellbeing events
- Long service awards
- Cycle to work scheme
- Season ticket loan
We look forward to receiving your application
Detailed job description and main responsibilities
Key Responsibilities:
-
· Deal professionally with queries from visitors and telephone callers, ensuring messages are delivered accurately and efficiently. Resolving local issues and using initiative to take follow-up action when appropriate. Record messages on electronic Patient Journey System (ePJS) when applicable.
· Provide administrative support to members of the Teams. This will include typing and sending emails.
· Formatting clinic letters, sending appointment letters via email and through general mail, in an accurate and timely manner.
· Keep Staff Contact list and Distribution list up to date.
· Log Estates jobs and record as they are completed.
· Train and carry out the roles of a Fire Warden.
· Attend and participate in regular supervision and annual appraisal meetings.
· Undertake any other duties considered relevant and appropriate to this post.
Person specification
Qualifications
Essential criteria
- GCSE English/Maths A-C or equivalent
Desirable criteria
- ECDL or equivalent
Experience
Essential criteria
- Experience of dealing tactfully and courteously with people with mental health needs and from diverse backgrounds
- Experience of data entry
- Experience of and ability to multi-task, working under pressure whilst remaining calm and professional
Desirable criteria
- Knowledge and understanding of ePJS
- Experience of working in a mental health or NHS, health setting
Knowledge/Skills
Essential criteria
- Excellent communication skills with accurate grammar, spelling and punctuation
- Ability to plan, prioritise and multi-task
- Awareness of Data Protection and Confidentiality
- Understanding of Racial Awareness and Diversity
- Working knowledge of Microsoft Packages
- Punctual, reliable, flexible and have effective time management
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Pam Feurtado
- Job title
- Business Manager
- Email address
- [email protected]
- Telephone number
- 07525 237 303
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