Job summary
- Main area
- Lambeth Directorate
- Grade
- NHS AfC: Band 8b
- Contract
- 6 months (Fixed term or secondment: 6 months)
- Hours
- Full time - 37.5 hours per week (9-5 (weekday))
- Job ref
- 334-NCL-7314721-TA
- Employer
- South London and Maudsley NHS Foundation Trust
- Employer type
- NHS
- Site
- Lambeth Site and Blue Star House
- Town
- London
- Salary
- £72,921 - £83,362 per annum inclusive of HCAS
- Salary period
- Yearly
- Closing
- 10/08/2025 23:59
Employer heading
General Manager, Lambeth Urgent & Acute Crisis Pathway
NHS AfC: Band 8b
South London and Maudsley NHS Foundation Trust has a rich history, well-established community links and an international reputation. We deliver specialist services in the London boroughs of Croydon, Lambeth, Lewisham and Southwark, Bexley, Bromley, Greenwich, Wandsworth and Richmond.
We are committed to provide a high quality and specialist care to our service users and we are recognised for our care and treatment we provide. The Care Quality Commission already rates our services as ‘good’.
We launched our five-year strategy, Aiming High; Changing Lives in 2021 together with Our Care Improvement System as our quality management system methodology to make a positive impact on patient care, outcomes and staff experience. By joining SLaM, all staff will get the opportunity to be part of this exciting improvement journey supported with learning and development to harness everyone’s potential as change makers.
The trust recognises the unique and valuable contribution that people with lived experience of mental illness can bring to a role. We therefore welcome applications from people with lived experience and consider them as an asset to the Trust.
Our Values
We take pride in providing specialist care to our service users where our Trust values and our promise to be caring, kind, polite, prompt, honest, listen and do what I say I’m going to do is at the heart of everything we do. When you join us, you’ll be part of something special.
As a Trust we are happy to talk flexible working.
Job overview
The Lambeth Directorate is recruiting to the post of General Manager, Acute & Urgent Care Pathway. If you want to work in an exciting and evolving service then this is the post for you. We are looking for an exceptional candidate with a significant level of experience and the ability to perform well in a busy operational role whilst undertaking Trust-wide projects, service delivery and performance responsibilities. In return you will have full support and an individual development programme to enhance your career. This varied role offers excellent opportunities to gain experience and skills across a variety of different settings.
For further details please see attached advertisement.
Main duties of the job
Responsibilities:
Working closely with the professional heads and the leadership team to provide demonstrable assurance that the quality of the clinical services including patient safety, patient satisfaction, and clinical outcomes meet the required high standards. This will include investigations into serious incidents, complaints, and staffing issues, appraisal, supervision and training of staff, compliance with mandatory reporting, and assurance that the environment is fit for purpose.
Working closely with the Operations Directorate Deputy Director and other professionals, develop a clear integrated care pathway with effective evidence-based interventions. To review the effectiveness of the pathway and use lean thinking to eliminate waste, ceasing interventions that are no longer effective and increasing those that are. Responsible for writing business cases and leading staff and stakeholder consultants as required. To demonstrate cost-effectiveness and to measure outcomes against care pathways standards. Also to provide demonstrable assurance that there is a systematic engagement of service users and carers throughout the process.
Working for our organisation
We are committed to ensuring our staff get the most out of their benefits package and understand the importance of a healthy work-life balance.
There is an extensive range of excellent benefits for you and your family. We want you to feel like you are part of a close-knit team at SLaM. It’s important to us that you are valued and appreciated, therefore we have a comprehensive benefits package on offer.
Some of our amazing benefits are highlighted here:
- Generous pay, pensions and annual leave.
- Work-life balance supportive of a range of flexible working options
- Career development - There are plenty of opportunities to progress your career and we support your development through a number of programmes such as mentoring, coaching, positive people management, collective leadership and other talent programme
- Car lease - Our staff benefits from competitive deals to lease cars
- Accommodation - Our staff benefits from keyworker housing which is available on selected site
- NHS discounts, with discounts up to 10% from a variety of well-known retail brands through the Health Service Discounts website.
Other benefits include:
- Counselling service
- Wellbeing event
- Long service award
- Cycle to work scheme
- Season ticket loan
- Staff restaurants
Detailed job description and main responsibilities
To ensure the services are delivered using the resources available and to identify commercial opportunities to achieve further income. Ensure that services operate within budget and taking action where necessary to manage this.
Working with the Clinical and Deputy Director to recruit, motivate and train the workforce. To be able to demonstrate that staff have the appropriate skills and training to deliver high quality care. To appoint team leaders with the appropriate competencies. To be visible and available and to manage the performance of clinical leaders to ensure excellent clinical outcomes and good levels of engagement.
To provide demonstrable assurance that the delivery of under- and post-graduate training to all professions takes place and to ensure that the environment is fit for this purpose by monitoring feedback and acting on this.
Person specification
Educational Qualification
Essential criteria
- Bachelor's Degree (in relevant discipline) or equivalent experience
- Masters level education (in relevant discipline) or equivalent experience
Experience
Essential criteria
- Expertise at Senior Management level across a range of subjects within a mental health or social care setting.
- Proven track record of managing organisational change and development of clinical services
- Strong record of multi-professional collaborator
Knowledge / Skills
Essential criteria
- Understands the principles relating to contractual arrangements/Service Level Agreements (SLAs) with commissioners
- Broad understanding of healthcare provision together with an awareness and appreciation of current NHS policy and priorities, particularly in relation to mental health.
- Able to work collaboratively with professional leads and other managers to ensure safe and effective practice
Employer certification / accreditation badges
Applicant requirements
You must have appropriate UK professional registration.
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Richard Stiles
- Job title
- Deputy Service Director
- Email address
- [email protected]
- Telephone number
- 07860758072
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