Job summary
- Main area
- IDT Department
- Grade
- Band 7
- Contract
- Permanent
- Hours
- Full time - 37.5 sessions per week (Monday - Friday)
- Job ref
- 200-NN-7421458-A&C-Z
- Employer
- St George's University Hospitals NHS Foundation Trust
- Employer type
- NHS
- Site
- St Georges
- Town
- London
- Salary
- £56,276 - £63,176 per annum including HCAS - inner
- Salary period
- Yearly
- Closing
- 16/10/2025 23:59
Employer heading
IT Desktop Support Manager
Band 7
Job overview
We are looking to recruit a band 7, IDT Desktop Support Manager
The role would be part of the Digital Infrastructure and Technical Support Team a team supporting clinical and non-clinical users throughout the trust in their use of all IDT services and where appropriate offering advice and support to the user. Managing a desktop support team (17 staff) and managing and triaging tickets for the team. You will also be required to develop and improve the service delivery function.
Main duties of the job
The post holder should also be able to work independently and problem solve with a keen eye for detail in a highly pressured environment as well as being able to deal professionally with a variety of teams and departments. They will have a broad range of responsibilities for ensuring that the entire ICT Operations service provision is fit to support the current clinical services being provided by the Trust and that any problems reported by end users are investigated and resolved with the aid of third party suppliers where necessary.
The post holder will be able to prioritise workloads effectively and ensure issues are resolved and requests are completed within the agreed SLA support for IT systems in St Georges Hospital, Queen Mary Hospital and community sites including the requirement to fix, maintain and dispose of devices.
Working for our organisation
St George's University Hospitals NHS Foundation Trust is one of the country's principal teaching hospitals and our main site is shared with St George's, University of London, which trains medical students and carries out advanced medical research. We have over 9,000 dedicated staff serving a population of 1.3 million across south-west London.
We deliver a large number of services, such as cardiothoracic medicine and surgery, neurosciences and renal transplantation. We also cover significant populations from Surrey and Sussex, totalling around 3.5 million people. As well as acute hospital services, we provide a wide variety of specialist care and a range of community services to patients.
Detailed job description and main responsibilities
Please see attached the job description for more details on the main responsibilities for this role.
Person specification
Experience
Essential criteria
- Experience of large organisation
- Managed staff and large teams
- Manage both BAU and Project workload
Desirable criteria
- Experience of improving work procedures and practices
- Experience of System Implementation in the NHS
- Experience of System Implementation/planning
Skills and Knowledge
Essential criteria
- Able to record complex technical details accurately and able to document technical procedures
- Proven ability to analyse, assimilate, investigate and resolve complex queries where the outcome is not otherwise obvious or specified
- Customer focused and proactive – able to put the customer at the heart of everything you do
Desirable criteria
- Understanding and knowledge of health service information systems and the role of Information Governance
- Change Management Knowledge and experience of large system deployments within a healthcare environment
education or equivalent experience
Essential criteria
- Degree level or 2 years or above experience in a large organisation
Desirable criteria
- Customer service Qualification
- ITIL foundation certification
We expect all our staff to share the values that are important to the trust – being excellent, kind, responsible and respectful – and behave in a way that reflects these. More information on the vision and values of St. George’s University Hospitals NHS Foundation Trust is attached below.
Please note that this vacancy may close before the advertised closing date if sufficient applicants are received. Please check your email regularly as all candidates shortlisted for interview will be contacted and informed by email.
If you are appointed to the post, as part of your pre-employment check we will be required to verify your identity. The document/s you present for this purpose will be checked for their authenticity by scanning all known security features. These features will include:
- The machine readable zone
- An ultra violet image
- An infra red image
As part of your pre-employment checks, we will also be required to obtain satisfactory, written references. Please ensure that the referee details which you provide on your application form are correct. We require at least one written reference from your current or most recent line manager. We are only able to accept references from a professional work email address.
Telephone: 02082963786
Text: 07501066267
Email: [email protected].
Employer certification / accreditation badges
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Documents to download
Further details / informal visits contact
- Name
- Sian Burridge
- Job title
- IDT Service Delivery Manager
- Email address
- [email protected]
- Telephone number
- 02087253456
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