Crynodeb o'r swydd
- Prif leoliad
- Administration
- Gradd
- NHS AfC: Band 4
- Contract
- Parhaol
- Oriau
- Llawnamser - 37.5 awr yr wythnos
- Cyfeirnod y swydd
- 309-UCLH-6852-A
- Cyflogwr
- University College London Hospitals NHS Foundation Trust
- Math o gyflogwr
- NHS
- Gwefan
- University College Hospital
- Tref
- London
- Cyflog
- £33,094 - £36,195 per annum inclusive of HCAS
- Cyfnod cyflog
- Yn flynyddol
- Yn cau
- 22/10/2025 23:59
Teitl cyflogwr
Administration Coordinator
NHS AfC: Band 4
The use of AI is monitored and if applicants have used it, then they are required to declare this in their supporting statement.
Trosolwg o'r swydd
An exciting opportunity has arisen for a motivated and focused individual to join the GI Services Division.
The division incorporates surgical and medical specialties that manage diseases and disorders of the digestive system. The role is responsible for the careful management of the surgical pathways. You will undertake a key role in a busy and demanding elective service, ensuring we deliver on a range of targets including theatre utilisation, RTT compliance and waiting list management.
The ideal candidate will have a patient centred approach and experience of working within a busy NHS team, with values that are aligned with the Trust’s core values.
This post is also available as a 12 and a 6 month fixed-term contracts. If you are interested in both the permanent and the fixed-term contracts, please do not submit your application twice. Select your preferred option only. You will be then invited to discuss your preferences at the interview stage, and you are welcome to state your interest for both in your application.
The link to this advert is:
https://www.uclh.nhs.uk/work-with-us/current-vacancies#!/job/v7551084.
Prif ddyletswyddau'r swydd
You will work closely with your colleagues, with a view to providing a streamlined pathway for patients in the service. You will be the patient point of contact for the full pathway from referral to treatment. You will be located at 250 Euston Road and will be expected to a hybrid model (on site and at home).
You will be a team player with excellent communication skills and a drive and energy to improve the patient experience. Knowledge of 18 week pathways, and previous admissions or pathway coordination experience would be advantageous.
You will work closely with your colleagues, with a view to providing a streamlined pathway for patients in the service. You will be the patient point of contact for the full pathway from referral to treatment. You will be located at 250 Euston Road and will be expected to a hybrid model (on site and at home).
You will be a team player with excellent communication skills and a drive and energy to improve the patient experience. Knowledge of 18 week pathways, and previous admissions or pathway coordination experience would be advantageous.
Deal with stressful situations that may arise when dealing with patients who are anxious or distressed, or where there are barriers to understanding, using tact, diplomacy and empathy at all times and in line with Trust values.
Use developed communication skills in order to deal with patient concerns or complaints with empathy and understanding, finding a solution that assures the patient.
Gweithio i'n sefydliad
University College London Hospitals NHS Foundation Trust (UCLH) is one of the most complex NHS trusts in the UK, serving a large and diverse population. We provide academically led acute and specialist services, to people from the local area, from throughout the United Kingdom and overseas. Our vision is to deliver top-quality patient care, excellent education, and world-class research.
We provide first-class acute and specialist services across eight sites:
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University College Hospital (incorporating the Elizabeth Garrett Anderson Wing)
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National Hospital for Neurology and Neurosurgery
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Royal National ENT and Eastman Dental Hospitals
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University College Hospital Grafton Way Building
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Royal London Hospital for Integrated Medicine
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University College Hospital Macmillan Cancer Centre
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The Hospital for Tropical Diseases
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University College Hospital at Westmoreland Street
We are dedicated to the diagnosis and treatment of many complex illnesses. UCLH specialises in women’s health and the treatment of cancer, infection, neurological, gastrointestinal and oral disease. It has world class support services including critical care, imaging, nuclear medicine and pathology.
We are committed to sustainability and have pledged to become a carbon net zero health service, embedding sustainable practice throughout UCLH. We have set an ambitious target of net zero for our direct emissions by 2031 and indirect emissions by 2040.
Swydd-ddisgrifiad a phrif gyfrifoldebau manwl
For the full Person Specification and more information regarding the main responsibilities of this role, please refer to the attached Job Description.
Come and be a part of the best NHS trust in England to work for, according to our staff*
* UCLH top trust to work at in England - In the most recent NHS staff survey UCLH had the highest percentage of staff who said they would recommend us as a place to work, out of all general acute or acute/community NHS trusts in England – for the third year in a row.
UCLH recognises the benefits of flexible working for staff – To find out more, visit: Flexible working.
To discover more about what makes UCLH a great place to work, visit: Why Choose UCLH?
Manyleb y person
Knowledge and Qualifications
Meini prawf hanfodol
- Educated to GCSE level or equivalent, with Grade C or above in English and Maths.
- Knowledge of the full range of administrative procedures, acquired through training and previous experience of working in an administrative environment.
- Awareness of the requirement to maintain confidentiality, and knowledge of the Data Protection Act.
Meini prawf dymunol
- NVQ Level 4 in Business Administration, Customer Service, Healthcare Support Services or equivalent qualification.
Experience
Meini prawf hanfodol
- Experience of working in a non- routine environment, with demonstrable evidence of problem solving and resolving issues as they arise (acquired through experience and/or training to Vocational level 4 or equivalent).
- Experience of working in a customer facing environment, resolving queries and using initiative to ensure first-class service delivery.
Meini prawf dymunol
- Previous NHS experience, or experience of working in a healthcare setting.
Bathodynnau ardystio / achredu cyflogwyr
Dogfennau i'w lawrlwytho
Rhagor o fanylion / cyswllt ar gyfer ymweliadau anffurfiol
- Enw
- Bless Sison
- Teitl y swydd
- Service Manager
- Cyfeiriad ebost
- [email protected]
Rhestr swyddi gyda University College London Hospitals NHS Foundation Trust yn Gwasanaethau Gweinyddol neu bob sector