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Job summary

Main area
Administration
Grade
NHS AfC: Band 4
Contract
Fixed term: 8 months (Limited Funding (31-03-2027))
Hours
Part time - 22.5 hours per week
Job ref
309-UCLH-8161-B
Employer
University College London Hospitals NHS Foundation Trust
Employer type
NHS
Site
University College London Hospital
Town
London
Salary
£34,186 - £37,389 per annum inclusive of HCAS, (pro-rata for part time)
Salary period
Yearly
Closing
13/09/2026 23:59

Employer heading

University College London Hospitals NHS Foundation Trust logo

Integrated Care Operations Administrator

NHS AfC: Band 4

The use of AI is monitored and if applicants have used it, then they are required to declare this in their supporting statement.

Artificial intelligence (AI) is a set of technology that can perform various tasks that typically required human intelligence. Your application is your opportunity to demonstrate to us how you meet the requirements of the role.

We recognise that AI tools can support accessibility, equity and confidence for applicants. However, it’s important that examples and responses genuinely reflect your own experience and abilities, as these will be explored further during the selection process. AI must not be used to provide misleading or false information during any stage of the application journey.

Further guidance can be found in the NLPSS Applicant Toolkit https://royalfree.pagetiger.com/cuuomnr/1.

University College London Hospitals NHS Foundation Trust is committed to ensuring that its recruitment processes are carried out with integrity, transparency, and fairness for all applicants. To help maintain these standards, we ask candidates to provide accurate and truthful information throughout the recruitment process.

If incorrect or misleading information is identified, this may affect the progression of an application, any employment offer, or continued employment. As part of our due diligence, the company may verify the information provided by applicants and take appropriate action where necessary.

We do not charge applicants any fees at any stage of the recruitment process, including applications, interviews, sponsorship arrangements, pre-employment checks, or employment offers. All vacancies are advertised through TRAC/NHS Jobs and candidates are assessed solely on their skills, qualifications, experience, and suitability for the role. If you are asked to make a payment in connection with an NHS job opportunity, please treat this as suspicious and contact the organisation directly using the details published on our official career's website.

Applicants can refer to the Fraud Act 2006 for further information: https://www.legislation.gov.uk/ukpga/2006/35/contents

Job overview

We are looking for an experienced Administrator to join our friendly, professional and motivated team in the UCLH Integrated Care Operations (ICO) service.  You will be a valued member of the current administrative workforce, working closely with the various teams within the service and providing a high-quality level of administration service to the Administrative Service Manager, Senior Nurse, Head of Integrated Care Operations and Nurses within the ICO. 
 
The successful applicant must possess a high level of IT skills and be proficient in the collection, recording and analysis of data. Applicants must also have experience of working as part of a multidisciplinary team as this is a responsible and varied post with an important role in providing continuity of the service. Excellent communication skills are a must. 

 

Main duties of the job

Duties will include the production of daily, weekly and monthly reports to evidence the workings of the teams, the maintenance of databases to ensure they are meeting the needs of the service and the reliability of the data, minute taking, diary management of the Senior staff and the provision of support across the service as/when required

 

Working for our organisation

University College London Hospitals NHS Foundation Trust (UCLH) is one of the most complex NHS trusts in the UK, serving a large and diverse population. We provide academically led acute and specialist services, to people from the local area, from throughout the United Kingdom and overseas. Our vision is to deliver top-quality patient care, excellent education, and world-class research. 
We provide first-class acute and specialist services across eight sites: 
• University College Hospital (incorporating the Elizabeth Garrett Anderson Wing) 
• National Hospital for Neurology and Neurosurgery 
• Royal National ENT and Eastman Dental Hospitals 
• University College Hospital Grafton Way Building 
• Royal London Hospital for Integrated Medicine 
• University College Hospital Macmillan Cancer Centre 
• The Hospital for Tropical Diseases 
• University College Hospital at Westmoreland Street 
We are dedicated to the diagnosis and treatment of many complex illnesses. UCLH specialises in women’s health and the treatment of cancer, infection, neurological, gastrointestinal and oral disease. It has world class support services including critical care, imaging, nuclear medicine and pathology. 
We are committed to sustainability and have pledged to become a carbon net zero health service, embedding sustainable practice throughout UCLH. We have set an ambitious target of net zero for our direct emissions by 2031 and indirect emissions by 2040. 

 

Detailed job description and main responsibilities

For the full Person Specification and more information regarding the main responsibilities of this role, please refer to the attached Job Description. 

Please note, due to anticipated high volumes of applications, this vacancy may close earlier than the listed closing date. You are advised not to delay submitting your completed application

Come and be a part of the best NHS trust in England to work for, according to our staff* 

* UCLH top trust to work at in England - In the most recent NHS staff survey UCLH had the highest percentage of staff who said they would recommend us as a place to work, out of all general acute or acute/community NHS trusts in England – for the third year in a row. 

UCLH recognises the benefits of flexible working for staff – To find out more, visit: Flexible working. 

To discover more about what makes UCLH a great place to work, visit: Why Choose UCLH? 

Person specification

Knowledge and Qualifications

Essential criteria
  • Educated to GCSE level or equivalent, with Grade C or above in English and Maths
  • Knowledge of the full range of administrative procedures, acquired through training and previous experience of working in an administrative environment.
  • Awareness of the requirement to maintain confidentiality, and knowledge of the Data Protection Act.
Desirable criteria
  • NVQ Level 4 in Business Administration, Customer Service, Healthcare Support Services or equivalent qualification.

Experience

Essential criteria
  • Demonstrable knowledge of secretarial and administrative procedures at a high level of competence acquired through both training and experience
  • Proven experience of working in an office environment, resolving queries and using initiative to ensure first-class service delivery.
  • Previous NHS or healthcare experience, or experience of working in a healthcare setting
  • • Evidence of leading a team

Health, Safety and Security

Essential criteria
  • Able to identify risk issues in immediate working environment and correct where possible or report to manager
  • Promote an awareness of incident reporting

Communication

Essential criteria
  • Able to communicate accurately and effectively with patients and colleagues, verbally and in writing
  • Able to follow instructions and complete assigned tasks.
  • Able to deal with the public in person and on the phone
  • Able to support and reassure patients/carers in distress
  • Understands importance of maintaining confidentiality

Personal and People Development

Essential criteria
  • Demonstrates understanding of own role within the team
  • Able to induct new staff into the department, providing training to new colleagues

Employer certification / accreditation badges

London Healthy workplaceNo smoking policyLondon Living Wage is a voluntary commitment made by employers, who can become accredited with the Living Wage FoundationPositive about disabled peopleDisability confident employerStonewall equality policy. Equality and justice for lesbians, gay men, bisexual and trans people.

Documents to download

Apply online now

Further details / informal visits contact

Name
Jennifer Coleman-Prince
Job title
Service Manager, Integrated Discharge
Email address
[email protected]
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