Job summary
- Main area
- Administration
- Grade
- NHS AfC: Band 4
- Contract
- Fixed term: 8 months (Limited Funding (31-03-2027))
- Hours
- Part time - 22.5 hours per week
- Job ref
- 309-UCLH-8161-B
- Employer
- University College London Hospitals NHS Foundation Trust
- Employer type
- NHS
- Site
- University College London Hospital
- Town
- London
- Salary
- £34,186 - £37,389 per annum inclusive of HCAS, (pro-rata for part time)
- Salary period
- Yearly
- Closing
- 13/09/2026 23:59
Employer heading
Integrated Care Operations Administrator
NHS AfC: Band 4
The use of AI is monitored and if applicants have used it, then they are required to declare this in their supporting statement.
Artificial intelligence (AI) is a set of technology that can perform various tasks that typically required human intelligence. Your application is your opportunity to demonstrate to us how you meet the requirements of the role.
We recognise that AI tools can support accessibility, equity and confidence for applicants. However, it’s important that examples and responses genuinely reflect your own experience and abilities, as these will be explored further during the selection process. AI must not be used to provide misleading or false information during any stage of the application journey.
Further guidance can be found in the NLPSS Applicant Toolkit https://royalfree.pagetiger.com/cuuomnr/1.
University College London Hospitals NHS Foundation Trust is committed to ensuring that its recruitment processes are carried out with integrity, transparency, and fairness for all applicants. To help maintain these standards, we ask candidates to provide accurate and truthful information throughout the recruitment process.
If incorrect or misleading information is identified, this may affect the progression of an application, any employment offer, or continued employment. As part of our due diligence, the company may verify the information provided by applicants and take appropriate action where necessary.
We do not charge applicants any fees at any stage of the recruitment process, including applications, interviews, sponsorship arrangements, pre-employment checks, or employment offers. All vacancies are advertised through TRAC/NHS Jobs and candidates are assessed solely on their skills, qualifications, experience, and suitability for the role. If you are asked to make a payment in connection with an NHS job opportunity, please treat this as suspicious and contact the organisation directly using the details published on our official career's website.
Applicants can refer to the Fraud Act 2006 for further information: https://www.legislation.gov.uk/ukpga/2006/35/contents
Job overview
Main duties of the job
Working for our organisation
Detailed job description and main responsibilities
For the full Person Specification and more information regarding the main responsibilities of this role, please refer to the attached Job Description.
Please note, due to anticipated high volumes of applications, this vacancy may close earlier than the listed closing date. You are advised not to delay submitting your completed application
Come and be a part of the best NHS trust in England to work for, according to our staff*
* UCLH top trust to work at in England - In the most recent NHS staff survey UCLH had the highest percentage of staff who said they would recommend us as a place to work, out of all general acute or acute/community NHS trusts in England – for the third year in a row.
UCLH recognises the benefits of flexible working for staff – To find out more, visit: Flexible working.
To discover more about what makes UCLH a great place to work, visit: Why Choose UCLH?
Person specification
Knowledge and Qualifications
Essential criteria
- Educated to GCSE level or equivalent, with Grade C or above in English and Maths
- Knowledge of the full range of administrative procedures, acquired through training and previous experience of working in an administrative environment.
- Awareness of the requirement to maintain confidentiality, and knowledge of the Data Protection Act.
Desirable criteria
- NVQ Level 4 in Business Administration, Customer Service, Healthcare Support Services or equivalent qualification.
Experience
Essential criteria
- Demonstrable knowledge of secretarial and administrative procedures at a high level of competence acquired through both training and experience
- Proven experience of working in an office environment, resolving queries and using initiative to ensure first-class service delivery.
- Previous NHS or healthcare experience, or experience of working in a healthcare setting
- • Evidence of leading a team
Health, Safety and Security
Essential criteria
- Able to identify risk issues in immediate working environment and correct where possible or report to manager
- Promote an awareness of incident reporting
Communication
Essential criteria
- Able to communicate accurately and effectively with patients and colleagues, verbally and in writing
- Able to follow instructions and complete assigned tasks.
- Able to deal with the public in person and on the phone
- Able to support and reassure patients/carers in distress
- Understands importance of maintaining confidentiality
Personal and People Development
Essential criteria
- Demonstrates understanding of own role within the team
- Able to induct new staff into the department, providing training to new colleagues
Documents to download
Further details / informal visits contact
- Name
- Jennifer Coleman-Prince
- Job title
- Service Manager, Integrated Discharge
- Email address
- [email protected]
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