Job summary
- Main area
- Audiology
- Grade
- NHS AfC: Band 4
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week
- Job ref
- 309-UCLH-8373999
- Employer
- University College London Hospitals NHS Foundation Trust
- Employer type
- NHS
- Site
- Royal National ENT and Eastman Dental Hospitals
- Town
- London
- Salary
- £34,186 - £37,389 per annum inclusive of HCAS
- Salary period
- Yearly
- Closing
- 02/11/2026 23:59
Employer heading
Senior Assistant Technical Officer / Associate Paediatric Audiologist
NHS AfC: Band 4
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Job overview
Are you highly motivated and enthusiastic with excellent communication, administrative and organisational skills looking for a rewarding and dynamic role?
The RNENT & ED Hospitals (UCLH) are recruiting a Senior Assistant Technical Officer/ Associate Paediatric Audiologist on a permanent basis for 37.5hours per week.
Previous experience in Audiology is desirable but not essential. This role will be a great opportunity to work in a team of paediatric audiologists and work alongside multidisciplinary teams.
Paediatric Audiology has undergone a lot of changes throughout the years, and we are looking for an individual who can be part of a team who is keen to improve service delivery and working towards being part of IQIPS accreditation process.
Main duties of the job
The successful candidate will be assisting in paediatric audiology assessments and performing a variety of tasks including carrying out hearing aid repairs, ordering stock and responding to patient queries and correspondence. There is an opportunity for the post holder to develop their skills and interests in the field of Paediatric Audiology.
Working for our organisation
University College London Hospitals NHS Foundation Trust (UCLH) is one of the most complex NHS trusts in the UK, serving a large and diverse population. We provide academically led acute and specialist services, to people from the local area, from throughout the United Kingdom and overseas. Our vision is to deliver top-quality patient care, excellent education, and world-class research.
We provide first-class acute and specialist services across eight sites:
• University College Hospital (incorporating the Elizabeth Garrett Anderson Wing)
• National Hospital for Neurology and Neurosurgery
• Royal National ENT and Eastman Dental Hospitals
• University College Hospital Grafton Way Building
• Royal London Hospital for Integrated Medicine
• University College Hospital Macmillan Cancer Centre
• The Hospital for Tropical Diseases
• University College Hospital at Westmoreland Street
We are dedicated to the diagnosis and treatment of many complex illnesses. UCLH specialises in women’s health and the treatment of cancer, infection, neurological, gastrointestinal and oral disease. It has world class support services including critical care, imaging, nuclear medicine and pathology.
We are committed to sustainability and have pledged to become a carbon net zero health service, embedding sustainable practice throughout UCLH. We have set an ambitious target of net zero for our direct emissions by 2031 and indirect emissions by 2040.
Detailed job description and main responsibilities
For the full Person Specification and more information regarding the main responsibilities of this role, please refer to the attached Job Description.
Come and be a part of the best NHS trust in England to work for, according to our staff*
* UCLH top trust to work at in England - In the most recent NHS staff survey UCLH had the highest percentage of staff who said they would recommend us as a place to work, out of all general acute or acute/community NHS trusts in England – for the third year in a row.
UCLH recognises the benefits of flexible working for staff – To find out more, visit: Flexible working.
To discover more about what makes UCLH a great place to work, visit: Why Choose UCLH?
Person specification
Knowledge and Qualifications
Essential criteria
- • NVQ level 4 in Customer Care, Healthcare Science or Information Technology, or equivalent
- • 5 GCSEs at grade A* to C, including a science subject, English and Maths, or equivalent
- • Knowledge of different types and degrees of hearing loss
- • Knowledge of hearing aids and earmoulds
Desirable criteria
- • Knowledge of software used in audiology including Auditbase
- • Knowledge of different types of hearing aids, bone anchored hearing aids etc
Experience
Essential criteria
- • Experience in a customer care environment
- • Experience working with hearing aids and repairs
Desirable criteria
- • Understanding or knowledge of the NHS
Skills and Abilities
Essential criteria
- • Knowledge and skill in use of computer programmes including Word and Excel, and evidence of ability to learn to use new software
- • Ability to deal regularly and appropriately with angry, frustrated or distressed individuals
- • Excellent customer care skills
- • Good organizational and accuracy skills
Desirable criteria
- • Knowledge of NHS and audiology computer systems
Communication
Essential criteria
- • Excellent communication skills
- • Good command of English both written and verbal
Personal and People Development
Essential criteria
- • Ability to work well in a team
- • Ability to work without supervision and work independently following relevant procedures, guidelines and policies
Specific Requirements
Essential criteria
- • Effective IT skills including experience of Microsoft Office and Audiology software systems.
- • Highly developed skills where accuracy is important, such as taking ear impressions, use of probe tube microphone measurements.
Applicant requirements
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
Documents to download
Further details / informal visits contact
- Name
- Selina Chan
- Job title
- Paediatric Audiology Service manager
- Email address
- [email protected]
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