Job vacancy: Service Manager – Clinical Haematology, University College London Hospitals NHS Foundation Trust, London

Job summary

Main area: Clinical Haematology
Grade: NHS AfC: Band 6
Contract: Permanent
Hours: Full time - 37.5 hours per week
Job ref: 309-UCLH-6564

Employer: University College London Hospitals NHS Foundation Trust
Employer type: NHS
Site: University College London Hospital
Town: London
Salary: £46,419 - £55,046 Per annum inclusive of HCAS
Salary period: Yearly
Closing: 24/07/2025 23:59

Service Manager – Clinical Haematology

NHS AfC: Band 6

The use of AI is monitored and if applicants have used it, then they are required to declare this in their supporting statement.

Detailed job description and main responsibilities

For the full Person Specification and more information regarding the main responsibilities of this role, please refer to the attached Job Description.

Come and be a part of the best NHS trust in England to work for, according to our staff*

UCLH top trust to work at in England – for the second year running! : University College London Hospitals NHS Foundation Trust

*In the most recent NHS staff survey UCLH had the highest percentage of staff who said they would recommend us as a place to work, out of all general acute or acute/community NHS trusts in England – for the second year in a row.

UCLH top trust to work at in England – for the second year running!: University College London Hospitals NHS Foundation Trust.

Once again, UCLH has received the highest score of all general acute and acute/community NHS trusts in England for staff that would recommend us as a place to work.

Person specification

Knowledge and Qualifications

Essential criteria

Degree and/or relevant experience

Experience

Essential criteria

Previous managerial experience in a large and complex organisation, preferably within the NHS
Proven experience in service improvement and development
Proven experience in effective management of budget and effective leadership of staff
A proven record of success in managing change while also developing and maintaining high standards of quality

Desirable criteria

Proven experience in business planning and in the development and effective leadership implementation of complex strategic and operational plans

Skills and Abilities

Essential criteria

Proven track record of working under pressure to strict deadlines
Ability to prioritise effectively
The ability to work co - operatively with both clinical and non -clinical staff including other management teams of the Trust and to develop effective working relationships within the directorate
Strong negotiation and influencing skills with ability to motivate and engage individuals and teams
Quality focussed with an innovative approach and the ability to solve complex problems
A strong understanding of multi -disciplinary issues and commitment to multi - disciplinary working
Excellent IT skills
An understating and experience of staff and organisational development
Evidence of political awareness and sensitivity to the high profile of the Trust
Excellent communication skills, including the ability to liaise and negotiate effectively at directorate management team level

Desirable criteria

Experience collecting and analysing performance data to support improvements

Personal Qualities

Essential criteria

A facilitative and inclusive approach to management

Personal and People Development

Essential criteria

Experience in supervising or managing multiple members of staff

Other Requirements

Essential criteria

Demonstrate a commitment to self-development with ability to demonstrate knowledge of current thinking and policy affecting health and public sector
Demonstratable understanding of the Equality, Diversity, and Inclusion

At UCLH, we have a real ‘One Team’ ethos, and our values – safety, kindness, teamwork and improving, are central to the way we work. This is supported by our staff, who voted us as the #1 NHS Acute Trust to work for in the whole of England.

At UCLH we take equality of opportunity seriously and are committed to being a diverse and inclusive employer, with a culture that creates a real sense of belonging and trust. It is our fundamental aim, to recruit, retain and promote a diverse mix of people who are representative of our local communities. Applications are encouraged from candidates of all backgrounds, cultures, and perspectives to support our world class research, innovation and creativity.

UCLH recognises the benefits of flexible working for staff and has a dedicated policy which allows staff to apply for flexible working right from the beginning of employment. For more information please go to: https://www.uclh.nhs.uk/work-with-us/why-choose-uclh/flexible-working.

We offer our permanent staff an interest free season ticket loan for travel, all our staff have access to free independent and confidential support, large retail discounts, a staff discount platform, cycle to work scheme and on-site accommodation to name a few.

Additionally, UCLH Arts and Heritage’s staff wellbeing programme, Creative Comfort, offers a variety of ways to engage with the arts as a member of UCLH staff. You can try out the weekly choir, weekly art club and join the Culture Club for exclusive access to free and discounted tickets for opera, exhibitions, theatre and more.

We recognise, reward and thank colleagues by nominating them for our annual Celebrating Excellence Awards, which are funded by UCLH Charity.

We are also members of www.mytrustbenefits.co.uk/ which offers discounts on high street retail stores, offers on travel deals, and also to take advantage of cash back schemes.

This vacancy may close before the current listed closing date. You are advised not to delay submitting your completed application.

Please note that all correspondence regarding your application will be via email. The emails will be sent to you via TRAC.jobs and not via NHS Jobs, we encourage you to check your inbox regularly.

Please note that if you are at present in a training position on the 2016 new junior doctor’s contract and are applying for a Trust doctor role your salary will not be pay protected.

You will be placed on the appropriate point of the Trust Doctor pay scale based on your previous experience.

Please note that if you have not heard from us within 3 weeks of the closing date of the advert to assume that you have not been shortlisted on this occasion.

The Trust uses electronic new starter forms on Trac to collect personal details. Information collected is securely stored and used to set up the employee record on the ESR HR system.

For further support on submitting an application please refer to the NLPSS Applicant Toolkit: https://royalfree.pagetiger.com/cuuomnr/1