Job summary
- Main area
- Community Health Services
- Grade
- NHS AfC: Band 4
- Contract
- Fixed term: 10 months (limited funding to contract-end-date 31-03-2027)
- Hours
- Full time - 37.5 hours per week
- Job ref
- 309-UCLH-7890-A
- Employer
- University College London Hospitals NHS Foundation Trust
- Employer type
- NHS
- Site
- UCLH
- Town
- London
- Salary
- £34,186 - £37,389 per annum inclusive of HCAS
- Salary period
- Yearly
- Closing
- Today at 23:59
Employer heading
Specialist Peer Support Outreach Worker
NHS AfC: Band 4
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Job overview
Specialist Outreach Worker – Inclusion Health Peer:
We are seeking a motivated and Specialist Outreach Worker, with lived experience of inclusion health, to join the Find&Treat service, supporting people living with HIV and other infectious diseases to engage with care.
This role will focus on working with individuals who are out of care or at risk of disengagement, particularly those experiencing homelessness, substance use, migration-related vulnerability, or contact with the criminal justice system.
As a Specialist Outreach Worker, you will use your lived or relatable experience to build trust, support engagement, and help individuals overcome barriers to accessing healthcare and wider support.
We are looking for someone who:
• Has lived experience, or strong understanding, of the challenges faced by inclusion health populations
• Is confident engaging with people in community settings
• Has excellent communication and interpersonal skills
• Is able to work flexibly and independently as part of a team
• Is motivated to support people to improve their health and wellbeing
Experience working in outreach, peer support, or health and social care settings is desirable but not essential.
Main duties of the job
As part of a multidisciplinary team, Specialist Outreach Worker will:
• Support people living with HIV to re-engage with care and attend clinical appointments
• Build trusting relationships with individuals who may be disengaged from services
• Undertake outreach in community settings, including hostels, day centres, and other environments
• Provide practical support to address barriers to care (e.g. navigating services, attending appointments)
• Support BBV testing, TB and STI screening alongside clinical staff
• Work closely with nurses and other professionals to support continuity of care
• Identify wider health and social needs (e.g. housing, benefits, substance use, mental health) and support individuals to access appropriate services
• Maintain accurate records and contribute to service monitoring and evaluation
• Contribute to a trauma-informed, person-centred approach to care
This is a generalist inclusion health outreach role with a strong HIV focus. You will work flexibly across London, supporting individuals in a range of community settings.
You will be part of a supportive multidisciplinary team and will receive training and supervision to develop your skills in outreach, engagement, and health support.
Working for our organisation
University College London Hospitals NHS Foundation Trust (UCLH) is one of the most complex NHS trusts in the UK, serving a large and diverse population. We provide academically led acute and specialist services, to people from the local area, from throughout the United Kingdom and overseas. Our vision is to deliver top-quality patient care, excellent education, and world-class research.
We provide first-class acute and specialist services across eight sites:
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University College Hospital (incorporating the Elizabeth Garrett Anderson Wing)
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National Hospital for Neurology and Neurosurgery
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Royal National ENT and Eastman Dental Hospitals
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University College Hospital Grafton Way Building
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Royal London Hospital for Integrated Medicine
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University College Hospital Macmillan Cancer Centre
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The Hospital for Tropical Diseases
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University College Hospital at Westmoreland Street
We are dedicated to the diagnosis and treatment of many complex illnesses. UCLH specialises in women’s health and the treatment of cancer, infection, neurological, gastrointestinal and oral disease. It has world class support services including critical care, imaging, nuclear medicine and pathology.
We are committed to sustainability and have pledged to become a carbon net zero health service, embedding sustainable practice throughout UCLH. We have set an ambitious target of net zero for our direct emissions by 2031 and indirect emissions by 2040.
Detailed job description and main responsibilities
For the full Person Specification and more information regarding the main responsibilities of this role, please refer to the attached Job Description.
About Find&Treat
Find&Treat is a specialist NHS outreach service working with over 200 NHS and third-sector partners to tackle TB, HIV and blood-borne viruses among people experiencing homelessness and social exclusion. We take healthcare into the community, identifying infection early, supporting engagement with care, and addressing the wider health and social needs that underpin long-term outcomes.
Come and be a part of the best NHS trust in England to work for, according to our staff*
* UCLH top trust to work at in England - In the most recent NHS staff survey UCLH had the highest percentage of staff who said they would recommend us as a place to work, out of all general acute or acute/community NHS trusts in England – for the third year in a row.
UCLH recognises the benefits of flexible working for staff – To find out more, visit: Flexible working.
To discover more about what makes UCLH a great place to work, visit: Why Choose UCLH?
Person specification
Knowledge and Qualifications
Essential criteria
- • Lived experience relevant to Inclusion Health populations, with ability to use this appropriately within a professional peer support role. (This may include experience of homelessness, substance use, migration-related exclusion, involvement with the criminal justice system, or other barriers to healthcare access.)
- • Understanding of barriers faced by people experiencing social exclusion when accessing healthcare.
- • Awareness of HIV, blood borne viruses, harm reduction, and Inclusion Health approaches.
- • Understanding of confidentiality, safeguarding, professional boundaries, and escalation.
- • Willingness to undertake training relevant to the role.
Desirable criteria
- • Training in peer support, trauma-informed practice, safeguarding, or motivational approaches.
- • Understanding of NHS and community support services.
Experience
Essential criteria
- • Experience of engaging with people experiencing social exclusion, homelessness, substance use, migration-related vulnerability, or barriers to healthcare access.
- • Experience of supporting people to access appointments, services, or practical support.
- • Experience of working or volunteering as part of a team.
Desirable criteria
- • Experience of outreach, peer support, homelessness, drug and alcohol, HIV, BBV, or community health services.
- • Experience of supporting people with complex needs to engage or re-engage with care.
Skills and Abilities
Essential criteria
- • Ability to build trusting and professional relationships with people experiencing social exclusion.
- • Ability to work within professional boundaries and escalate concerns appropriately.
- • Ability to work independently and as part of a multidisciplinary team.
- • Good organisational and time-management skills.
- • Ability to maintain accurate records and use electronic systems appropriately.
- • Ability to reflect on practice and engage in supervision and ongoing development.
Desirable criteria
- • Ability to support engagement with healthcare and community services.
- • Understanding of trauma-informed and non-judgemental approaches to care.
Communication
Essential criteria
- • Good verbal and written communication skills.
- • Ability to communicate effectively with people experiencing social exclusion and varying levels of health literacy.
- • Ability to communicate appropriately with multidisciplinary teams and partner organisations.
Specific Requirements
Essential criteria
- • Ability to work flexibly across multiple London outreach locations.
- • Willingness to work in non-traditional clinical environments.
- • Ability to undertake community-based and home visit work where appropriate.
- • Commitment to safe, inclusive, and professional practice.
Desirable criteria
- • Full UK driving licence.
Applicant requirements
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
Documents to download
Further details / informal visits contact
- Name
- Julian Surey
- Job title
- Nurse manager
- Email address
- [email protected]



