Job summary
- Main area
- Endoscopy
- Grade
- NHS AfC: Band 4
- Contract
- Fixed term: 11 months (secondment cover)
- Hours
- Full time - 37.5 hours per week
- Job ref
- 309-UCLH-6492
- Employer
- University College London Hospitals NHS Foundation Trust
- Employer type
- NHS
- Site
- UCLH
- Town
- London
- Salary
- £31,944 - £34,937 per annum inclusive of HCAS
- Salary period
- Yearly
- Closing
- 02/07/2025 23:59
Employer heading
Admin Co-ordinator
NHS AfC: Band 4
The use of AI is monitored and if applicants have used it, then they are required to declare this in their supporting statement.
Job overview
The Admin Co-ordinator role is an exciting opportunity to join our administration team in the Endoscopy Unit which provides first class administration and reception services to the Division. As part of our Patient Pathway team, you will be responsible tracking patients through their care pathways, organising patient appointments and processing clinical correspondence in a timely manner. You will act as a key point of support to the Clinical Nurse Endoscopists through assisting with administrative tasks.
Successful candidates will have previous administration experience and either experience of working in an NHS organisation or a desire to work within a healthcare organisation. They will be able to communicate with a range of patients and colleagues and possess excellent team working, negotiation and organisation skills. Above all they will be committed to helping us deliver excellent patient care.
We offer excellent development opportunities for administration staff both within the Division and across the organisation.
Main duties of the job
• Co-ordinating and taking responsibility for the patient pathways within their designated sub-specialty areas.
• Co-ordinating the day case admissions within the Endoscopy Unit
• Providing a primary point of contact between the multi-disciplinary team and their colleagues, patients, and relatives.
• Acting as a source of advice and support for troubleshooting non-routine matters or resolving initial complaints.
• Supporting the clinical and administrative teams to provide a positive patient experience.
• Supporting and providing cross cover for all administrative areas across the Division when required so that all areas are sufficiently staffed to provide a consistently high level of patient satisfaction.
Working for our organisation
University College London Hospitals NHS Foundation Trust (UCLH) is one of the most complex NHS trusts in the UK, serving a large and diverse population. We provide academically led acute and specialist services, to people from the local area, from throughout the United Kingdom and overseas. Our vision is to deliver top-quality patient care, excellent education, and world-class research.
We provide first-class acute and specialist services across eight sites:
-
University College Hospital (incorporating the Elizabeth Garrett Anderson Wing)
-
National Hospital for Neurology and Neurosurgery
-
Royal National ENT and Eastman Dental Hospitals
-
University College Hospital Grafton Way Building
-
Royal London Hospital for Integrated Medicine
-
University College Hospital Macmillan Cancer Centre
-
The Hospital for Tropical Diseases
-
University College Hospital at Westmoreland Street
We are dedicated to the diagnosis and treatment of many complex illnesses. UCLH specialises in women’s health and the treatment of cancer, infection, neurological, gastrointestinal and oral disease. It has world class support services including critical care, imaging, nuclear medicine and pathology.
We are committed to sustainability and have pledged to become a carbon net zero health service, embedding sustainable practice throughout UCLH. We have set an ambitious target of net zero for our direct emissions by 2031 and indirect emissions by 2040.
Detailed job description and main responsibilities
For the full Person Specification and more information regarding the main responsibilities of this role, please refer to the attached Job Description.
Come and be a part of the best NHS trust in England to work for, according to our staff*
* UCLH top trust to work at in England - In the most recent NHS staff survey UCLH had the highest percentage of staff who said they would recommend us as a place to work, out of all general acute or acute/community NHS trusts in England – for the third year in a row.
UCLH recognises the benefits of flexible working for staff – To find out more, visit: Flexible working.
To discover more about what makes UCLH a great place to work, visit: Why Choose UCLH?
Person specification
Knowledge and Qualifications
Essential criteria
- a. Educated to GCSE level or equivalent, including Grade C or higher in English
Desirable criteria
- b. NVQ Level 4 in Healthcare, Customer Care of Business Admin or equivalent
- c. Further secretarial qualification (e.g. AMSPAR)
Experience
Essential criteria
- a. Demonstrable knowledge of secretarial procedures at a high level of competence acquired through either training or experience
- b. Proven experience of working in an office environment
Desirable criteria
- c. Previous NHS experience
Communication
Essential criteria
- a. Able to communicate accurately and effectively with patients and colleagues, verbally and in writing
Personal and People Development
Essential criteria
- a. Demonstrates understanding of own role within the team
Service Improvement
Essential criteria
- a. Able to carry out administrative and clerical duties appropriate to the work area
Quality
Essential criteria
- a. Able to maintain resources efficiently and effectively
Equality and Diversity
Essential criteria
- a. Experience of customer service in a multi-cultural environment
- b. Knowledge and understanding of the importance of equal opportunities
- c. Demonstrates understanding of importance of maintaining privacy and dignity
Information processing
Essential criteria
- a. Competent with software programmes including Microsoft Word, Outlook, Excel and Powerpoint
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Gabrielle Brown
- Job title
- Admin Team Leader
- Email address
- [email protected]
- Additional information
For more information please contact Gabrielle Brown [email protected], Admin Team Leader or Louise Cronin [email protected] , Endoscopy Service Manager.
List jobs with University College London Hospitals NHS Foundation Trust in Administrative Services or all sectors