Job summary
- Main area
- Neurology
- Grade
- NHS AfC: Band 3
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week
- Job ref
- 309-UCLH-7328
- Employer
- University College London Hospitals NHS Foundation Trust
- Employer type
- NHS
- Site
- National Hospital for Neurology & Neurosurgery, UCLH
- Town
- London
- Salary
- £30,546 - £32,207 Per Annum Inclusive of HCAS
- Salary period
- Yearly
- Closing
- 03/02/2026 23:59
Employer heading
Administration Assistant
NHS AfC: Band 3
The use of AI is monitored and if applicants have used it, then they are required to declare this in their supporting statement.
Job overview
Administrative processes underpin all of our clinical activity at UCLH, which means our dedicated and enthusiastic patient administration workforces are vital to the delivery first-class care. The Administration Assistant will work as part of an administrative team, to support the multidisciplinary clinical and administrative teams to provide a high quality administration service, a positive patient experience and the highest levels of customer service. They will have no supervisory responsibilities, but will be required to work closely with administration colleagues, clinicians, medical records, divisional colleagues, patients, carers and the general public.
Main duties of the job
-
The main duties of the role include:• Communication and patient liaisonThis will include communicating with the multidisciplinary team, patients and their families in line with the trust values, resolving queries via telephone or email, using judgement to determine when to pass the caller onto a member of a clinical team or when to escalate more complex queries, and acting as a point of contact for the department or specialty• Pathway administrationThis will include conducting reminder calls to patients, rearranging appointments, inputting correspondence onto hospital databases, sending correspondence to patients and GPs in a timely manner, processing and registering referrals and booking diagnostic tests in line with the Trust’s Elective Access Policy, and collating patient information at the request of clinical teams• Data and systems responsibilitiesThis will include inputting and accessing information on hospital information systems, recording and capturing patient information in line with Standard Operating Procedures, and ensuring patient demographics are correct by checking with the patient at every encounter.
Working for our organisation
University College London Hospitals NHS Foundation Trust (UCLH) is one of the most complex NHS trusts in the UK, serving a large and diverse population. We provide academically led acute and specialist services, to people from the local area, from throughout the United Kingdom and overseas. Our vision is to deliver top-quality patient care, excellent education, and world-class research.
We provide first-class acute and specialist services across eight sites:
-
University College Hospital (incorporating the Elizabeth Garrett Anderson Wing)
-
National Hospital for Neurology and Neurosurgery
-
Royal National ENT and Eastman Dental Hospitals
-
University College Hospital Grafton Way Building
-
Royal London Hospital for Integrated Medicine
-
University College Hospital Macmillan Cancer Centre
-
The Hospital for Tropical Diseases
-
University College Hospital at Westmoreland Street
We are dedicated to the diagnosis and treatment of many complex illnesses. UCLH specialises in women’s health and the treatment of cancer, infection, neurological, gastrointestinal and oral disease. It has world class support services including critical care, imaging, nuclear medicine and pathology.
We are committed to sustainability and have pledged to become a carbon net zero health service, embedding sustainable practice throughout UCLH. We have set an ambitious target of net zero for our direct emissions by 2031 and indirect emissions by 2040.
Detailed job description and main responsibilities
For the full Person Specification and more information regarding the main responsibilities of this role, please refer to the attached Job Description.
Please note, due to anticipated high volumes of applications, this vacancy may close earlier than the listed closing date. You are advised not to delay submitting your completed application
Come and be a part of the best NHS trust in England to work for, according to our staff*
*In the most recent NHS staff survey UCLH had the highest percentage of staff who said they would recommend us as a place to work, out of all general acute or acute/community NHS trusts in England – for the second year in a row.
UCLH top trust to work at in England – for the second year running! University College London Hospitals NHS Foundation Trust.
Once again, UCLH has received the highest score of all general acute and acute/community NHS trusts in England for staff that would recommend us as a place to work.
Person specification
Knowledge and Qualifications
Essential criteria
- Educated to GCSE level or equivalent, with Grade C or above in English and Maths
- Knowledge of administrative procedures, acquired through training and/or previous experience of working in an administrative environment.
- Awareness of the requirement to maintain confidentiality, and knowledge of the Data Protection Act.
Desirable criteria
- NVQ Level 3 in Business Administration, Customer Service, Healthcare Support Services or equivalent qualification.
Experience
Essential criteria
- Experience of working in a non-routine environment, with demonstrable evidence of being able to respond to queries and deal with unpredictable situations as they arise (acquired through experience and/or training to Vocational level 3 or equivalent).
- Experience of working in an administrative environment, with knowledge of a comprehensive range of administrative procedures.
Desirable criteria
- Previous NHS experience, or experience of working in a healthcare setting.
Values
Essential criteria
- Demonstrate ability to meet Trust Values of safety, kindness, teamwork and improving
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Karen Green
- Job title
- Assistant General Manager
- Email address
- [email protected]
List jobs with University College London Hospitals NHS Foundation Trust in Administrative Services or all sectors