Job summary
- Main area
- Neurosurgery
- Grade
- NHS AfC: Band 4
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week
- Job ref
- 309-UCLH-7589-A
- Employer
- University College London Hospitals NHS Foundation Trust
- Employer type
- NHS
- Site
- National Hospital for Neurology & Neurosurgery, UCLH
- Town
- London
- Salary
- £34,186 - £37,389 per annum inclusive of HCAS
- Salary period
- Yearly
- Closing
- 19/04/2026 23:59
Employer heading
Administration Coordinator
NHS AfC: Band 4
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Job overview
An exciting opportunity has arisen to join the Neurosurgery department within the National Hospital for Neurology and Neurosurgery. We are seeking a full-time Administration Coordinator to join our team, to carefully manage admissions processes including both surgical and non-surgical booking, as well as manage patient pathways within the Neurosurgery Department.
We are looking for an individual with strong communication and interpersonal skills as well as the ability to work well under pressure and meet the challenges of working to deadlines. A successful candidate will be a team player with good organisational skills, flexibility, and the ability to work autonomously. They will be dedicated to delivering a positive patient experience, manage complex surgical admissions, work closely with our Neurosurgeons to ensure theatre utilisation, working with our admin team to ensure outpatients clinics are booked and prepped, excellent customer service and effective support to the multi-disciplinary team.
Main duties of the job
The Administration Coordinator will work as part of the Neurosurgery Admissions Team with the support of a Team Leader managing our busy surgical admissions for Neurosurgery .
The main duties of the role will include, but are not limited to:
• Monitoring and reviewing the team email inbox;
• Corresponding and effectively communicating with patients, including via telephone and letter, regarding their care and admission;
• Managing admission booking including pre-assessment
• Liaising with a wide variety of clinical teams and other departments within the hospital, such as Theatres, Pre-assessment and Radiology;
• Establishing good relationships and effective communication with medical and nursing staff and allied-health professionals;
• Manage patient bookings and ensuring good record keeping using the Trust’s electronic record system (Epic);
• Supporting and maintaining patient flow through the Hospital;
• Attendance at the daily bed meetings;
• Managing queries for consultants
• Manage waiting lists and RTT performance
• Participating in the monthly Team meeting.
Working for our organisation
University College London Hospitals NHS Foundation Trust (UCLH) is one of the most complex NHS trusts in the UK, serving a large and diverse population. We provide academically led acute and specialist services, to people from the local area, from throughout the United Kingdom and overseas. Our vision is to deliver top-quality patient care, excellent education, and world-class research.
We provide first-class acute and specialist services across eight sites:
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University College Hospital (incorporating the Elizabeth Garrett Anderson Wing)
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National Hospital for Neurology and Neurosurgery
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Royal National ENT and Eastman Dental Hospitals
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University College Hospital Grafton Way Building
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Royal London Hospital for Integrated Medicine
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University College Hospital Macmillan Cancer Centre
-
The Hospital for Tropical Diseases
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University College Hospital at Westmoreland Street
We are dedicated to the diagnosis and treatment of many complex illnesses. UCLH specialises in women’s health and the treatment of cancer, infection, neurological, gastrointestinal and oral disease. It has world class support services including critical care, imaging, nuclear medicine and pathology.
We are committed to sustainability and have pledged to become a carbon net zero health service, embedding sustainable practice throughout UCLH. We have set an ambitious target of net zero for our direct emissions by 2031 and indirect emissions by 2040.
Detailed job description and main responsibilities
For the full Person Specification and more information regarding the main responsibilities of this role, please refer to the attached Job Description.
Come and be a part of the best NHS trust in England to work for, according to our staff*
* UCLH top trust to work at in England - In the most recent NHS staff survey UCLH had the highest percentage of staff who said they would recommend us as a place to work, out of all general acute or acute/community NHS trusts in England – for the third year in a row.
UCLH recognises the benefits of flexible working for staff – To find out more, visit: Flexible working.
To discover more about what makes UCLH a great place to work, visit: Why Choose UCLH?
Person specification
Knowledge and Qualifications
Essential criteria
- Educated to GCSE level or equivalent, with Grade C or above in English and Maths.
- Knowledge of the full range of administrative procedures, acquired through training and previous experience of working in an administrative environment.
- Awareness of the requirement to maintain confidentiality, and knowledge of the Data Protection Act.
Desirable criteria
- NVQ Level 4 in Business Administration, Customer Service, Healthcare Support Services or equivalent qualification.
Experience
Essential criteria
- Experience of working in a nonroutine environment, with demonstrable evidence of problem solving and resolving issues as they arise (acquired through experience and/or training to Vocational level 4 or equivalent).
- Experience of working in a customer facing environment, resolving queries and using initiative to ensure first-class service delivery.
Desirable criteria
- Previous NHS experience, or experience of working in a healthcare setting.
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Muhammad Nabeel
- Job title
- Team Leader
- Email address
- [email protected]
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