Job summary
- Main area
- Research and Development
- Grade
- NHS AfC: Band 6
- Contract
- Permanent
- Hours
- 37.5 hours per week (Full time - 37.5 hours per week)
- Job ref
- 309-UCLH-6304
- Employer
- University College London Hospitals NHS Foundation Trust
- Employer type
- NHS
- Site
- University College London Hospital
- Town
- London
- Salary
- £44,806 - £53,134 Per annum inclusive of HCAS
- Salary period
- Yearly
- Closing
- 02/06/2025 23:59
Employer heading
Senior JRO Operations Administrator
NHS AfC: Band 6
The use of AI is monitored and if applicants have used it, then they are required to declare this in their supporting statement.
Job overview
Join UCLH as a Senior Operations Support Officer and play a key role in delivering high-quality administrative and operational support across our dynamic research directorate.
This role is ideal for someone who thrives in a fast-paced environment, has a sharp eye for detail, and enjoys solving problems to keep services running smoothly.
Main duties of the job
You’ll be responsible for supporting key operational functions for the JRO operations team, BRC team and commercial research team —coordinating office logistics, managing schedules and resources, and ensuring compliance with organisational procedures.
You'll need excellent communication, organisation, and IT skills, with the confidence to work independently while collaborating closely with colleagues across teams.
Working for our organisation
University College London Hospitals NHS Foundation Trust (UCLH) is one of the most complex NHS trusts in the UK, serving a large and diverse population. We provide academically led acute and specialist services, to people from the local area, from throughout the United Kingdom and overseas. Our vision is to deliver top-quality patient care, excellent education, and world-class research.
We provide first-class acute and specialist services across eight sites:
-
University College Hospital (incorporating the Elizabeth Garrett Anderson Wing)
-
National Hospital for Neurology and Neurosurgery
-
Royal National ENT and Eastman Dental Hospitals
-
University College Hospital Grafton Way Building
-
Royal London Hospital for Integrated Medicine
-
University College Hospital Macmillan Cancer Centre
-
The Hospital for Tropical Diseases
-
University College Hospital at Westmoreland Street
We are dedicated to the diagnosis and treatment of many complex illnesses. UCLH specialises in women’s health and the treatment of cancer, infection, neurological, gastrointestinal and oral disease. It has world class support services including critical care, imaging, nuclear medicine and pathology.
We are committed to sustainability and have pledged to become a carbon net zero health service, embedding sustainable practice throughout UCLH. We have set an ambitious target of net zero for our direct emissions by 2031 and indirect emissions by 2040.
Detailed job description and main responsibilities
For the full Person Specification and more information regarding the main responsibilities of this role, please refer to the attached Job Description.
Come and be a part of the best NHS trust in England to work for, according to our staff*
*In the most recent NHS staff survey UCLH had the highest percentage of staff who said they would recommend us as a place to work, out of all general acute or acute/community NHS trusts in England – for the second year in a row.
UCLH top trust to work at in England – for the second year running! University College London Hospitals NHS Foundation Trust.
Once again, UCLH has received the highest score of all general acute and acute/community NHS trusts in England for staff that would recommend us as a place to work.
Person specification
Knowledge & Qualifications
Essential criteria
- Degree and / or an appropriate professional qualification or equivalent
- Highly specialist and expert project management knowledge acquired through a Project-management qualification or relevant experience
Desirable criteria
- Masters qualification or equivalent (or working towards same)
- Formal project management or business administration training
Experience
Essential criteria
- Significant experience of managing complex, large-scale and high-profile projects
- Experience of delivering productivity and transformation projects
- Experience in operating in and managing diverse multidisciplinary team
- Significant experience providing high-level administrative support to senior staff in a complex organisation
- Experience of service improvement delivery
Skills & Abilities
Essential criteria
- Effective use of influencing, persuasion and Negotiation skills
- Very good written and verbal communication skills
- Analytical and data-evaluation skills, with the ability to solve complex problems
- Ability to present complex data in a clear and easily understood format – both verbally and in writing.
- Strong grasp of managing project finances and budgets
- Work well in highly sensitive and high pressure environments
- Ability to work flexibly in a fast changing environment
- Familiarity with commercial research processes and terminology
- Ability to form excellent relationships with a wide stakeholder base
- Good organisational skills and abilities
- High level of written and verbal communication skills, including the ability to produce professional correspondence and reports
- IT Literate
- Strong attention to detail and accuracy
Personal Qualities
Essential criteria
- Strong attention to detail and accuracy
Other Requirements
Essential criteria
- A commitment to promoting equality and diversity in the workplace and in service delivery and development
Employer certification / accreditation badges
Documents to download
Further details / informal visits contact
- Name
- Shamimul Islam
- Job title
- Operations Manager
- Email address
- [email protected]
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