Job summary
- Main area
- Trauma and Orthopaedic Surgery
- Grade
- NHS AfC: Band 4
- Contract
- Fixed term: 12 months (Limited Funding (01-09-2026))
- Hours
- Full time - 37.5 hours per week
- Job ref
- 309-UCLH-6670
- Employer
- University College London Hospitals NHS Foundation Trust
- Employer type
- NHS
- Site
- University College London Hospital
- Town
- London
- Salary
- £33,094 - £36,195 Per Annum Inclusive of HCAS
- Salary period
- Yearly
- Closing
- 14/08/2025 23:59
Employer heading
Administration Coordinator
NHS AfC: Band 4
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Job overview
We are looking for a proactive, detail-orientated team player, to join our large administrative team. The postholder will be responsible for managing the patient pathway and ensuring that key operational standards are met, such as activity and theatre utilisation targets.
This post involves working closely with patients and staff in various departments. Strong interpersonal skills are essential, as it involves being the primary point of contact for colleagues, patients, relatives and other organisations.
Excellent organisational and communication skills, professionalism, flexibility, accuracy, and the ability to work autonomously, with attention to detail, within a busy environment are essential.
Main duties of the job
• Coordinate and oversee daily administrative operations to ensure smooth functioning.
• Implement and maintain efficient office procedures and systems.
• Collaborate with clinical and non-clinical teams to streamline processes and improve service delivery.
• Handle patient queries and complaints with professionalism and empathy.
• Ensure compliance with NHS policies, procedures, and regulations.
• Oversee/Cover bookings and scheduling across sub-specialties.
• Coordinating front-desk operations to ensure smooth daily functioning.
• Management and actioning of waitlists.
• Ensure key operational standards are met (activity and theatre utilisation targets, etc).
• Contribute to continuous improvement initiatives within the department.
Working for our organisation
University College London Hospitals NHS Foundation Trust (UCLH) is one of the most complex NHS trusts in the UK, serving a large and diverse population. We provide academically led acute and specialist services, to people from the local area, from throughout the United Kingdom and overseas. Our vision is to deliver top-quality patient care, excellent education, and world-class research.
We provide first-class acute and specialist services across eight sites:
· University College Hospital (incorporating the Elizabeth Garrett Anderson Wing)
· National Hospital for Neurology and Neurosurgery
· Royal National ENT and Eastman Dental Hospitals
· University College Hospital Grafton Way Building
· Royal London Hospital for Integrated Medicine
· University College Hospital Macmillan Cancer Centre
· The Hospital for Tropical Diseases
· University College Hospital at Westmoreland Street
We are dedicated to the diagnosis and treatment of many complex illnesses. UCLH specialises in women’s health and the treatment of cancer, infection, neurological, gastrointestinal and oral disease. It has world class support services including critical care, imaging, nuclear medicine and pathology.
Detailed job description and main responsibilities
For the full Person Specification and more information regarding the main responsibilities of this role, please refer to the attached Job Description.
Come and be a part of the best NHS trust in England to work for, according to our staff*
* UCLH top trust to work at in England - In the most recent NHS staff survey UCLH had the highest percentage of staff who said they would recommend us as a place to work, out of all general acute or acute/community NHS trusts in England – for the third year in a row.
UCLH recognises the benefits of flexible working for staff – To find out more, visit: Flexible working.
To discover more about what makes UCLH a great place to work, visit: Why Choose UCLH?
Person specification
Knowledge and Qualifications
Essential criteria
- Educated to GCSE level or equivalent, with Grade C or above in English and Maths.
- Knowledge of the full range of administrative procedures, acquired through training and previous experience of working in an administrative environment.
- Awareness of the requirement to maintain confidentiality, and knowledge of the Data Protection Act.
Desirable criteria
- NVQ Level 4 in Business Administration, Customer Service, Healthcare Support Services or equivalent qualification.
Experience
Essential criteria
- Experience of working in a non-routine environment, with demonstrable evidence of problem solving and resolving issues as they arise (acquired through experience and/or training to Vocational level 4 or equivalent).
- Experience of working in a customer facing environment, resolving queries and using initiative to ensure first-class service delivery.
Desirable criteria
- Previous NHS experience, or experience of working in a healthcare setting.
Ensure the risk of infection to self, colleagues, patients, relatives and visitors is minimised by:
Essential criteria
- Being familiar with, and adhering to Trust policies and guidance on infection prevention and control.
- Completing all required training and education (both via e-learning and face to face) on infection prevention and control.
- Taking personal responsibility so far as is reasonably practicable, in helping ensure that effective prevention and control of health care associated infections is embedded into everyday practice and applied consistently.
Employer certification / accreditation badges
Applicant requirements
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
Documents to download
Further details / informal visits contact
- Name
- Katie Bartoletti
- Job title
- Assistant General Manager
- Email address
- [email protected]
- Additional information
For further details please contact:
Amber Boyce-Bugansky - Service Manager - [email protected]
If you have problems applying, contact
- Address
-
UCLH Team
- Telephone
- Helpdesk 02037582060
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