Job overview

Shape the future of integrated care in West London

West London NHS Trust is seeking an ambitious and driven Operational Effectiveness Manager to play a central role in delivering high-quality, efficient and person-centred services across our borough-based model.

This is a pivotal leadership role within Local Services, working at the heart of operational delivery, transformation and performance improvement across services.

You will work in close partnership with Borough Clinical Directors, Associate Borough Directors and multidisciplinary teams to ensure services are safe, effective, and continuously improving

As an Operational Effectiveness Manager, you will:

• Lead borough-wide performance, quality and operational improvement
• Translate complex data into actionable insight to drive service change
• Support delivery of key priorities including:
  • Community Mental Health Framework
  • Quality & Safety agendas
  • Neighbourhood and integrated care models
• Embed a culture of intelligent productivity and continuous improvement
• Support optimisation of digital systems (e.g. EPR, dashboards, telephony)
• Strengthen governance, risk management and CQC readiness
• Work across organisational boundaries with local authorities, primary care and system partners

This is a highly visible role with significant scope to influence service delivery and improve outcomes for local populations

Main duties of the job

We are looking for a motivated, values-driven leader with:

• Strong experience in operational delivery, performance improvement or transformation within the NHS or similar environment
• Proven ability to interpret complex data and drive improvement
• Experience working with digital systems, reporting or service redesign
• Excellent stakeholder engagement and influencing skills
• A commitment to high-quality, equitable and person-centred care

You will be comfortable working in a fast-paced, complex environment and able to balance operational priorities with long-term transformation.

Why join us?

West London NHS Trust is one of the most diverse and innovative providers in the UK, delivering mental health and community services across Ealing, Hounslow, and Hammersmith & Fulham, as well as national forensic services.

Working for our organisation

West London NHS Trust is one of the most diverse healthcare providers in the UK, delivering a range of mental health and physical healthcare and community services. The Trust runs Broadmoor Hospital, one of three high secure hospitals in the country, with an international reputation.

Our high secure services care for patients from South of England and we provide low and medium secure services across eight London boroughs. The Trust also provides mental and physical healthcare in three London boroughs (Ealing, Hounslow and   Hammersmith & Fulham).  We employ over 5,000 staff, of whom 59% are BME. Our turnover for 2024-25 is over £500m.

The Trust is rated as ‘Good’ overall by the Care Quality Commission. Forensic services are rated as ‘Outstanding’.

The Trust is an established partner and contributor in the development of the evolving North West London Integrated Care System and the Integrated Care Board. The Trust leads the NW London Children and Adolescent Mental Health provider collaborative.