Job vacancy: Communications Assistant, West London NHS Trust, London

Job summary

Main area: Communications
Grade: Band 5
Contract: Permanent
Hours: Full time - 37.5 hours per week
Job ref: 222-CORP-987

Employer: West London NHS Trust
Employer type: NHS
Site: Armstrong Way
Town: London
Salary: £35,763 - £43,466 per annum inclusive
Salary period: Yearly
Closing: 16/04/2026 23:59
Interview date: 30/04/2026

Communications Assistant

Band 5

West London NHS Trust provides a full range of mental health, community and physical healthcare services for children, adults and older people living in the London boroughs of Ealing, Hammersmith & Fulham and Hounslow.

We also provide some specialist services that are commissioned regionally, such as our medium secure services; and nationally, such as the Cassel Hospital for people with complex and severe personality disorder and our high secure services at Broadmoor Hospital.

Detailed job description and main responsibilities

The Candidate Pack provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience and knowledge required. Please view as attached.

The person specification below is not the full person specification, but outlines the criteria against which your application form will be assessed.

Person specification

Qualifications & Training

Essential criteria

GCSE English Language or equivalent
Degree or equivalent qualification in marketing, communications, journalism or public relations, or equivalent experience.

Desirable criteria

Full driving licence

Experience

Essential criteria

Experience of working in a busy office environment
Experience of organising internal & external events from conception to delivery
Experience of using large databases
Demonstrable experience of using initiative to improve offices processes

Desirable criteria

Experience of working in the NHS or public sector
Experience of working within a communications/ press environment

Knowledge & Skills

Essential criteria

Excellent written & verbal skills
Highly competent user of Outlook, Word, Excel, PowerPoint & Access databases
Strong planning & organisational skills
Diary management
Note & minute taking
Knowledge of business planning, budgets & financial processes
Good interpersonal skills, with the ability to work with people in a diplomatic manner
Ability to meet tight deadlines, with good negotiation/persuasion skills, dealing effectively with challenging issues

Desirable criteria

Understanding of the NHS and wider health environment
Understanding of Data Protection, Freedom of Information & Caldicott principles
Experience of using content management systems and writing for the web
Use of video editing software/tools
Use of email marketing software/platforms
Experience of working with design and print agencies
Experience of arranging or supporting events or conferences
Experience of delivering or supporting campaigns
Knowledge and understanding of the media (print, broadcast, online)
Knowledge of key issues currently facing the NHS

As an employee of West London NHS Trust, you have a responsibility to maintain a sound understanding of, and a commitment to uphold the National Health Service values and principles set out in the NHS Constitution.

We reserve the right to close adverts prior to the closing date stated should we receive a high volume of applications.

By applying for this post you are agreeing to West London NHS Trust transferring the information contained in this application to its preferred applicant management system. If you are offered a job, you will be required to undergo a pre-employment checks which can take between 4-8 weeks . After which your information will also be transferred into the national NHS Electronic Staff Records system (ESR ).

Please ensure you include email addresses for your referees which MUST be at supervisory or managerial capacity covering the last 3 years of employment to date to avoid delay in the recruitment process.

West London NHS Trust is committed to safeguarding all children and vulnerable adults and expects all staff and volunteers to share this commitment.

We encourage the thoughtful use of technology as a demonstration of strong time management and a commitment to innovation. However, we encourage applicants to personalise their recruitment application to showcase their unique skills and experiences.

While AI-generated content can be a helpful tool, relying solely on generic responses instead of highlighting your own strengths and achievements may impact the success of your application. The success of an application will always be assessed against the essential and desirable criteria for the role, so it is important to ensure that your application and any supporting information clearly demonstrate how you meet these requirements.