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Job summary

Main area
Discharge Hub
Grade
Band 4
Contract
Permanent
Hours
Full time - 37.5 hours per week
Job ref
222-HOU-001-A
Employer
West London NHS Trust
Employer type
NHS
Site
West Middlesex University Hospital
Town
London
Salary
£31,081 - £33,665 per annum inclusive of HCAS (Outer)
Salary period
Yearly
Closing
06/08/2025 23:59

Employer heading

West London NHS Trust logo

Discharge Support Workers

Band 4

West London NHS Trust  provides a full range of mental health, community  and physical healthcare services for children, adults and older people living in the London boroughs of Ealing, Hammersmith & Fulham and Hounslow.

We also provide some specialist services that are commissioned regionally, such as our medium secure services; and nationally, such as the Cassel Hospital for people with complex and severe personality disorder and our high secure services at Broadmoor Hospital.

Job overview

Would you like to work in an integrated team? Would you like to ensure patients are discharged safely into the community following a hospital stay? Do you have excellent communication and IT skills?

The discharge hub at West Middlesex Hospital was set up initially as a response to the COVID-19 pandemic. The discharge hub brings together West Middlesex Hospital, Hounslow and Richmond Community Healthcare and Adult Social Care to ensure patients are discharged in a safe and timely manner

Main duties of the job

We are looking for individuals who enjoy working as part of a team in a complex and fast changing environment. You will be responsible for supporting the clinicians in the discharge hub to ensure patients are transferred in a safe and timely manner. You need to be a great communicator who pays attention to detail and works in a methodical way.

Working for our organisation

West London NHS Trust is one of the most diverse healthcare providers in the UK, delivering a range of mental health and physical healthcare and community services. The Trust runs Broadmoor Hospital, one of three high secure hospitals in the country, with an international reputation. 

Our high secure services care for patients from South of England and we provide low and medium secure services across eight London boroughs. The Trust also provides mental and physical healthcare in three London boroughs (Ealing, Hounslow and   Hammersmith & Fulham). We employ over 5,000 staff, of whom 59% are BME. Our turnover for 2024-25 is over £500m.  

The Trust is rated as ‘Good’ overall by the Care Quality Commission. Forensic services are rated as ‘Outstanding’. 

The Trust is an established partner and contributor in the development of the evolving North West London Integrated Care System and the Integrated Care Board. The Trust leads the NW London Children and Adolescent Mental Health provider collaborative.

Detailed job description and main responsibilities

The Candidate Pack provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience and knowledge required. Please view as attached 

The person specification below is not the full person specification, but outlines the criteria against which your application form will be assessed.

Person specification

Qualifications

Essential criteria
  • Educated to A Level/ NVQ Leve 3 or equivalent
  • Higher National Certificate in health and social care or equivalent
Desirable criteria
  • ECDL qualification
  • Knowledge of medical terminology
  • Customer Care training
  • Foundation degree level or equivalent

Experience

Essential criteria
  • Relevant and recent experience working in a senior Administrative role
  • Experience of working in a hospital health care setting
  • Experience of using NHS IT/ Database systems
  • Experience of discharge processes
  • Working knowledge of office procedures, structure and workings of a large organisation
  • Understand the importance of confidentiality
  • Ability to work on own initiative and within a team
  • Ability to provide patients with an environment that supports privacy and dignity
  • Supports patient equality and diversity
  • Supports patient equality and diversity
Desirable criteria
  • Medical terminology

Skills

Essential criteria
  • Good IT skills to include use of Microsoft packages: word, outlook, excel and other Microsoft office software packages
  • Ability to draft routine correspondence
  • Ability to work under pressure and meet deadlines in a realistic manner
  • Good written and verbal communication skills
  • Excellent written and spoken command of the English language
  • Excellent written and spoken command of the English language

Other Requirements

Essential criteria
  • Excellent interpersonal skills
  • Excellent organisational and time management skills
  • Able to work under pressure and to deadlines
  • Ability to work autonomously and as part of a busy team and encourage collaborative working
  • Ability to use own initiative
  • Flexible approach to working hours/duties

Employer certification / accreditation badges

Fair Train work experience quality standard - gold standardNo smoking policyPositive about disabled peopleJob share policyInvestors in PeopleDefence Employer Recognition Scheme (ERS) - BronzeArmed Forces Covenant

Applicant requirements

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.

Documents to download

Apply online now

Further details / informal visits contact

Name
Juned Ahmed
Job title
Discharge Hub Business Support Officer
Email address
[email protected]
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