Job summary
- Main area
- Administration
- Grade
- Band 3
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week
- Job ref
- 220-WHT-3756
- Employer
- Whittington Health NHS Trust
- Employer type
- NHS
- Site
- Whittington Health NHS Trust
- Town
- London
- Salary
- £30,546 - £32,207 Including Inner HCAS per annum
- Salary period
- Yearly
- Closing
- 24/03/2026 23:59
Employer heading
Patient Pathway Administrator -Gastroenterology
Band 3
Please note in order to progress your application, your data will be processed by our 3rd party recruitment providers – North London Partners Shared Service, who conduct recruitment activities on behalf of Whittington Health NHS Trust.
For our current apprenticeship vacancies, please go to https://www.gov.uk/apply-apprenticeship and use Keyword ‘Whittington’
By applying for this role, you accept in the event you are successful that your personal data may be transferred from the Trust to another NHS organisation where your employment transfers within the NHS. This is in accordance with the streamlining programme which is aimed at saving you time and improving efficiencies within the NHS when your employment transfers.
Artificial intelligence (AI) is a set of technology that can perform various tasks that typically required human intelligence. Your application is your opportunity to demonstrate to us how you meet the requirements of the role. We recognise that AI tools can support accessibility, equity and confidence for applicants. However, it’s important that examples and responses genuinely reflect your own experience and abilities, as these will be explored further during the selection process. AI must not be used to provide misleading or false information during any stage of the application journey. Further guidance can be found in the NLPSS Applicant Toolkit https://royalfree.pagetiger.com/cuuomnr/1.
Job overview
The Emergency & Integrated Medicine Care Service Unit (ICSU) is looking to recruit a Patient Pathway Administrator to work within the Gastroenterology department.
We are seeking a highly motivated and organised individual to join a busy team. This is an ideal opportunity for a proactive and self-motivated individual who enjoys working in a fast paced environment. Excellent interpersonal and communication skills and an ability to work under pressure is essential to the role. The role will support the clinical team and improve the patient pathway
The ideal candidate will have NHS experience and a flexible approach to work
Main duties of the job
The PPA will assist the patient throughout their hospital experience to ensure that care provided is timely, efficient, and appropriate in regards to all members of the healthcare/ multidisciplinary team. The PPA is responsible for supporting the safe and efficient management of the patient throughout their pathway; giving the patient a single point of contact for their appointments, ensuring the patients and carer experience is central to every stage of the patient journey, and ensuring potential breaches of RTT (referral to treatment) waiting times targets are avoided or escalated to the relevant manager.
Working for our organisation
Whittington Health serves a richly diverse population and works hard to ensure that all our services are fair and equally accessible to everyone. Nowhere is this more obvious than in the way we look after our staff. We aim to employ a workforce which is as representative as possible of this population, so we are open to the value of differences in age, disability, gender, marital status, pregnancy and maternity, race, sexual orientation, and religion or belief. The Trust believes that as a public sector organisation we have an obligation to have recruitment, training, promotion and other formal employment policies and procedures that are sensitive to these differences. We think that by doing so, we are better able to treat our patients as well as being a better place to work.
Detailed job description and main responsibilities
For more information regarding the main responsibilities of the role, please refer to the attached Job Description.
Communication
- To ensure that confidentiality is maintained with regard to the business of the services at all times.
- To liaise effectively with their line manager
- To provide general non-clinical information and guidance regarding the Whittington Health Community Services to the referrers, patients, carers and the general public, in an appropriate manner
- To ensure that the patient understands the information regarding their appointment and their responsibilities in lines with Whittington Health Service guidelines
- To manage all correspondence generated by the Community Services to patients, GP’s, and other health professionals in line with the Whittington Health procedures and protocols.
- To be able to utilise sensitive communication skills to ensure the patient, carer or other health professionals are happy with the care processes
Training and Development
- To participate in the Trust’s Appraisal system under the supervision of the Manager and Team Leader and attend any training courses as deemed appropriate to meet the objectives of the service and for personal development
- To take responsibility for self-development on a continuous basis, undertaking on-the- job training as training is required.
- To the complete of all mandatory training required by the organisation and ensure all modules are within date
Person specification
Education/Qualification
Essential criteria
- Excellent written/spoken English
- Educated to GCSE/O level or equivalent
Desirable criteria
- Knowledge, Skills & Abilities
- Ability to communicate in a clear and professional manner
Knowledge & Experience
Essential criteria
- Knowledge of NHS performance targets
- Experience of working within a busy organisation
Desirable criteria
- Knowledge of and previous work experience in the NHS/ working with other clinical specialties
Skills & Abilities
Essential criteria
- Excellent Communication & Interpersonal skills
- Excellent computer literacy, ability to use Microsoft Office
Desirable criteria
- Able to use Patient Administration Systems( EPR)
Personal Qualities
Essential criteria
- Ability to work under pressure
- Enthusiastic and positive with a “can do” approach
- Dynamic & Flexible
- Motivated and a good team player
- Appropriate assertiveness skills
- Commitment to high standards of patient care
- Good Attendance record
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Application numbers
Documents to download
Further details / informal visits contact
- Name
- Tarjau Greene-David
- Job title
- Deputy Service Manager
- Email address
- [email protected]
- Telephone number
- 0207 288 3992
If you have problems applying, contact
- Address
-
Certificate of Sponsorship
- Telephone
- If you have any queries, please contact NLPSS Recruitment Helpdesk tel. 020 3758 2060
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