Job summary
- Main area
- Dental Administrator
- Grade
- NHS AfC: Band 3
- Contract
- Fixed term: 24 months (2 years)
- Hours
- Full time - 37.5 hours per week
- Job ref
- 220-WHT-3832
- Employer
- Whittington Health NHS Trust
- Employer type
- NHS
- Site
- Islington, Camden, Brent
- Town
- London
- Salary
- £31,554 - £33,270 Per annum Including HCAS
- Salary period
- Yearly
- Closing
- 26/04/2026 23:59
Employer heading
Dental Administrator
NHS AfC: Band 3
Please note in order to progress your application, your data will be processed by our 3rd party recruitment providers – North London Partners Shared Service, who conduct recruitment activities on behalf of Whittington Health NHS Trust.
For our current apprenticeship vacancies, please go to https://www.gov.uk/apply-apprenticeship and use Keyword ‘Whittington’
By applying for this role, you accept in the event you are successful that your personal data may be transferred from the Trust to another NHS organisation where your employment transfers within the NHS. This is in accordance with the streamlining programme which is aimed at saving you time and improving efficiencies within the NHS when your employment transfers.
Artificial intelligence (AI) is a set of technology that can perform various tasks that typically required human intelligence. Your application is your opportunity to demonstrate to us how you meet the requirements of the role.
We recognise that AI tools can support accessibility, equity and confidence for applicants. However, it’s important that examples and responses genuinely reflect your own experience and abilities, as these will be explored further during the selection process. AI must not be used to provide misleading or false information during any stage of the application journey.
Further guidance can be found in the NLPSS Applicant Toolkit https://royalfree.pagetiger.com/cuuomnr/1.
Whittington Health NHS Trust is committed to fair and transparent recruitment and requires applicants to provide accurate information, as misleading details may affect their application or employment and may be verified in line with the Fraud Act 2006. For further information please visit https://royalfree.pagetiger.com/cuuomnr/1.
Job overview
To deliver administrative support services required by the service, providing an efficient and friendly front of house, dealing with all enquires in a professional and sympathetic manner. The post holder will support the efficient running of clinics through the booking appointments and greeting patients courteously, responding to patient enquiries and concerns.
As well as requiring excellent administration and organisational skills, the post holder must be confident to communicate with people from a variety of backgrounds and have strong customer care skills. Although the post is clinic-based it may require working at office sites to provide cover.
The post-holder must maintain strict patient, staff and departmental confidentiality at all times.
Main duties of the job
To act as the first point of contact to all patients, staff and other callers to the dental service and to address all enquiries in an efficient, courteous and friendly manner.
To ensure all queries and correspondence are promptly and efficiently dealt with.
To clerk in patients, issue NHS acceptance forms and medical histories, and update records on SOE accordingly, ensuring ethnicity is recorded for each patient.
To keep patients informed, ensuring any patients waiting are given updates on length of wait.
Assist with appointment reminders for the service.
To ensure the smooth running of the clinic, and the provision of effective, high quality & efficient care in a timely manner.
Responsibility for managing the patient appointment systems of clinics, including follow up reminders and managing failed attendances to reduce their occurrence and impact on clinical time.
Responsibility for, and management of, all written and computerised patient records in the clinic.
Working for our organisation
Whittington Health serves a richly diverse population and works hard to ensure that all our services are fair and equally accessible to everyone. Nowhere is this more obvious than in the way we look after our staff. We aim to employ a workforce which is as representative as possible of this population, so we are open to the value of differences in age, disability, gender, marital status, pregnancy and maternity, race, sexual orientation, and religion or belief. The Trust believes that as a public sector organisation we have an obligation to have recruitment, training, promotion and other formal employment policies and procedures that are sensitive to these differences. We think that by doing so, we are better able to treat our patients as well as being a better place to work.
For more information, please access the following link: https://www.whittington.nhs.uk/
Detailed job description and main responsibilities
For more information regarding the main responsibilities of the role, please refer to the attached Job Description.
Person specification
Education / Qualifications
Essential criteria
- Good general education
- Evidence of IT training or relevant experience / training
Skills & Abilities
Essential criteria
- Good communication and interpersonal skills (verbal and written)
- Organised and methodical
- Competent in MS Office applications
- Ability to deal with patients’ needs in a caring and sensitive manner.
- To be able to work under pressure
- To be efficient and accurate in record keeping
- Excellent/professional telephone /reception manner.
Knowledge & Experience
Essential criteria
- Previous Experience in inputting data
- Competent in Microsoft office
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Application numbers
Documents to download
Further details / informal visits contact
- Name
- Caitlyn Ford
- Job title
- Service Manager
- Email address
- [email protected]
- Telephone number
- 02033168353
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