Job summary
- Main area
- Deputy Service Manager
- Grade
- NHS AfC: Band 6
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week
- Job ref
- 220-WHT-3111
- Employer
- Whittington Health NHS Trust
- Employer type
- NHS
- Site
- Whittington Hospital
- Town
- London
- Salary
- £44,806 - £53,134 per annum inclusive of HCAS(pro rata if LTFT)
- Salary period
- Yearly
- Closing
- 12/06/2025 23:59
Employer heading

Deputy Service Manager
NHS AfC: Band 6
Covid-19 Vaccination
Getting vaccinated, and getting a booster, remains the best defence against COVID-19.
We encourage and support staff to get COVID-19 vaccine and a booster dose as and when they are eligible.
Please note in order to progress your application, your data will be processed by our 3rd party recruitment providers – North London Partners Shared Service, who conduct recruitment activities on behalf of Whittington Health NHS Trust.
For our current apprenticeship vacancies, please go to https://www.gov.uk/apply-apprenticeship and use Keyword ‘Whittington’
By applying for this role, you accept in the event you are successful that your personal data may be transferred from the Trust to another NHS organisation where your employment transfers within the NHS. This is in accordance with the streamlining programme which is aimed at saving you time and improving efficiencies within the NHS when your employment transfers.
Job overview
Title: Deputy Service Manager, Women's Health
Grade: Band 6
Annual Leave:
27 days per annum increasing to
29 days after 5 years NHS service and
33 days after 10 years NHS service
Department: Women's Health
Responsible to: Service Manager
Accountable to: General Manager
POST SUMMARY
To provide leadership to the Women's Health Department, ensuring that the services delivered to patients are provided in a timely and efficient manner to enable the best possible experience for the patients and their carers at the best possible financial value.
Main duties of the job
General Duties |
Accountable |
Responsible |
· Deputises for the Service Manager as required. · A minimum of monthly 1:1 meeting with direct reports.
|
· Accountable to the Service Manager for a service/speciality
|
· Responsible for the identifying issues with performance, quality and workforce and their supervised management within a service/speciality. · Responsible for the recruitment, line management of the Team Managers · Responsible for Team Managers appraisal, staff development and performance · Responsible for supported implementation of service development within a service(s)/specialities. · Operates with some independence, manages a service, operates using organisational policies. · Responsible for undertaking any duties commensurate with the grade as agreed and delegated by your manager. |
Working for our organisation
Whittington Health serves a richly diverse population and works hard to ensure that all our services are fair and equally accessible to everyone. Nowhere is this more obvious than in the way we look after our staff. We aim to employ a workforce which is as representative as possible of this population, so we are open to the value of differences in age, disability, gender, marital status, pregnancy and maternity, race, sexual orientation, and religion or belief. The Trust believes that as a public sector organisation we have an obligation to have recruitment, training, promotion and other formal employment policies and procedures that are sensitive to these differences. We think that by doing so, we are better able to treat our patients as well as being a better place to work.
Detailed job description and main responsibilities
1.0 Performance
Accountability/Responsibility for performance
Responsible for reporting performance metrics of a service/speciality to the line manager.
Continuous monitoring of performance of a service/speciality through analysis of data.
Supporting and managing Team Managers in areas of poor performance.
Supporting and challenging Team Managers on optimising processes to improve productivity.
Reports, escalates and communicates service-related issues to Service Manager that will impact on performance.
Deputises for the Service Manager in providing assurance on performance at the weekly divisional Planned Care Delivery meeting.
Responsible for delivery of services
Accountable for daily planning of a service/speciality to optimise productivity.
Responsible for implementing new ways of working to improve performance.
Responsible for planning the capacity for a service/speciality and adjusting plans to ensure delivery is optimised.
Communicates performance information to their team on a weekly basis.
Responsible for Identifying the development needs of Patient Pathway Co-ordinators/Administrators to optimise performance and delivers training to meet those needs.
Responsible for ensuring a clinician capacity is managed within the trust principles for outpatients.
Responsible for resolving day to day service management issues.
2.0 Financial Budgetary Management
Responsible for signing off expenses, resources within a service/speciality and financial controls are in place to manage expenditure.
Responsible for monitoring income targets by ensuring data is entered timely and accurately for a service/speciality.
Responsible for considering cost improvement savings for a service/speciality.
Responsible for monthly oversight and management of a service/speciality budget.
Responsible for developing further knowledge and understanding of financial management.
Responsible for compliance with the Trusts Standing Financial Instructions for a service(s)/specialities.
3.0 Quality
Responsible for responding to patient complaints, providing sympathetic responses for a service/speciality. Responsible for learning from complaints and ensuring changes are implemented.
Uses patients as experts to improve services.
Responsible for reporting and managing incidents for a service(s)/specialities, highlighting themes. Highlighting risks to be recorded on the risk register.
Utilises Trust Policies and Procedures relevant to the area of speciality.
Responsible for ensuring services are obtaining feedback from patients through a variety of surveys.
Responsible for implementing service improvements to enhance clinical care and maximise efficiency.
Responsible for supporting their manager in preparing for peer reviews and inspections delivering identified actions.
4.0 Workforce
Responsible for managing direct line reports under the trust management policies and procedures including disciplinary, capability and grievance issues under the support of the line manager.
Responsible for recruitment to vacancies, sickness rates for a service/speciality
Responsible for the mandatory training and appraisal rates of a service/speciality
Responsible for supporting and training Team Managers in staff management policies and procedures.
Responsible for the wellbeing of staff in a service(s)/specialities.
Responsible for implementing actions as a result of feedback from the staff survey.
Responsible for oversight of annual leave, manage rotas and arrange cover for a service/speciality.
Person specification
Data quality and validation
Essential criteria
- Professional experience minimum two years
Desirable criteria
- Manages patient tracking lists, RTT clocks, cancer pathways. Validates patient information.
Line management
Essential criteria
- Experience task managing and mentoring junior members of staff.
Desirable criteria
- Experience managing and developing a team from a pastoral and performance perspective.
Changing and improving operational processes
Essential criteria
- Has implemented a new process.
Desirable criteria
- Has led a change project impacting multidisciplinary teams.
Managing an NHS service
Essential criteria
- Has worked in a team delivering NHS elective care for a minimum of two years.
Desirable criteria
- Has managed a clinical department.
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Lucy Deering
- Job title
- Service Manager Women's Health
- Email address
- [email protected]
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