Job summary
- Main area
- ED Flow Co-ordinator
- Grade
- NHS AfC: Band 4
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week (Alternate weeks - 09:00 - 1700, 12:00 - 20:00 and 14:00-22:00 and alternate weekends 0900:1700)
- Job ref
- 220-WHT-3301
- Employer
- Whittington Health NHS Trust
- Employer type
- NHS
- Site
- Whittington Hospital
- Town
- London
- Salary
- £33,094 - £36,195 Per annum including HCAS
- Salary period
- Yearly
- Closing
- 20/08/2025 23:59
Employer heading

ED Flow Co-ordinator
NHS AfC: Band 4
Covid-19 Vaccination
Getting vaccinated, and getting a booster, remains the best defence against COVID-19.
We encourage and support staff to get COVID-19 vaccine and a booster dose as and when they are eligible.
Please note in order to progress your application, your data will be processed by our 3rd party recruitment providers – North London Partners Shared Service, who conduct recruitment activities on behalf of Whittington Health NHS Trust.
For our current apprenticeship vacancies, please go to https://www.gov.uk/apply-apprenticeship and use Keyword ‘Whittington’
By applying for this role, you accept in the event you are successful that your personal data may be transferred from the Trust to another NHS organisation where your employment transfers within the NHS. This is in accordance with the streamlining programme which is aimed at saving you time and improving efficiencies within the NHS when your employment transfers.
Job overview
This role within the administrative team in Emergency Department is to support the smooth running of the department. The role will assist the clinical staff on the shop floor by managing the flow of patients through the department. The role will report to the ED Management Team for all managerial matters.
The post holder will be responsible for monitoring, maintaining and updating Medway with regards to patient flow within the ED. This monitoring should include, but is not limited to, Majors, fit2sit area, Resus, Urgent Care, Paediatric ED, with waiting times and pressure areas within the department overall.
The post holders will attend the daily nursing and medical handovers and participate in the ED safety huddles.
The role will also ensure breaches of the 4 hour standard are monitored and escalated to the Nurse in Charge, Medical Controller and Service Manager as required. Correct breach reasons must always be entered for all breach discharges and this role will be responsible for ensuring this is always adhered to.
The post holder will form a key part of the daily operational management of the department and as so will be jointly responsible for ensuring the ED Escalation policy is followed and departmental pressures are escalated as appropriate using the policy.
The post holder will also liaise with external organisations as required; for example with the London Ambulance Service and the Mental Health Liaison Team regarding operational pressures and patient plans.
Main duties of the job
Attend the ED handover meetings and review/discuss issues raised from the medical handover
Attend the Safety Huddles to proactively manage breach reasons and escalate to divisional representatives as required
Monitor total number of patients in the ED department
Monitor waiting time to be seen
Ensure breaches are monitored in real-time by the NIC and Consultant and escalate ALL patients over 3 hours without a clear plan in place
Ensure the number of breaches and breach reasons are recorded accurately if not validate and correct on PAS
Upcoming potential breaches and plan to address to be closely monitored
Ensure potential 12 hour breaches are escalated to Site, Divisional Lead and Chief Operating Officer accordingly
Support ambulance offloads occur within 15 minutes and plan in place if exceeding this time frame
Escalate delays in inter-professional standards
Escalation as required and follow up on reasons / actions to address delays
Assist in monitoring and raising awareness of improved clinical documentation, management plans, clerking, and completing NEWS and Sepsis on the Major’s screen
Assist in monitoring and raising awareness for Speciality doctors to liaise with NIC on arrival, NIC to note arrive time, and Speciality doctor to communicate management plan to nurse looking after the patient and NIC and to notify NIC as soon as possible if patient requires admission
Working for our organisation
The Whittington Hospital is part of an Integrated Care Organisation committed to delivering high quality health services across its acute hospital and community teams. It offers greater opportunities to work across the boroughs to address the health needs of the local population. By integrating our hospital and community teams, we aim to improve the quality of care to our patients and service users whilst reducing costs by working closely together. Whittington Health also works with other health, social care and voluntary sector partners to support patients and service users from their initial appointment whether it be with a community health team or at the hospital, all the way through to treatment and tailored after care.
Whittington Health is one of the three main teaching campuses for the Royal Free and University College Medical School. Whittington Health is currently applying for Foundation Trust status.
Detailed job description and main responsibilities
Attend the ED handover meetings and review/discuss issues raised from the medical handover
Attend the Safety Huddles to proactively manage breach reasons and escalate to divisional representatives as required
Monitor total number of patients in the ED department (UCC, Majors, Resus, Obs, etc)
Monitor waiting time to be seen (should not exceed 120 min)
Ensure breaches are monitored in real-time by the NIC and MC and escalate ALL patients over 3 hours without a clear plan in place
Ensure the number of breaches and breach reasons are recorded accurately if not validate and correct on PAS
Share learning opportunities with staff to improve accuracy of recoding accurate data
Upcoming potential breaches and plan to address to be closely monitored
Ensure potential 12 hour breaches are escalated to Site, Divisional Lead and Chief Operating Officer accordingly
Support ambulance offloads occur within 15 minutes and plan in place if exceeding this time frame
Escalate delays in inter-professional standards
Support formal nursing and medical handovers occur as allocated times as per MC and NIC SOPs
Support regular board rounds with the NiC and MC as required
Assist AAU/AEC with facilitating a ‘pull model’ for patients with expected admissions
Escalation as required and follow up on reasons / actions to address delays
Assist in monitoring and raising awareness of improved clinical documentation, management plans, clerking, and completing NEWS and Sepsis on the Major’s screen
Assist in monitoring and raising awareness for Speciality doctors to liaise with NIC on arrival, NIC to note arrive time, and Speciality doctor to communicate management plan to nurse looking after the patient and NIC and to notify NIC as soon as possible if patient requires admission
Person specification
Education / Qualifications
Essential criteria
- NVQ level 4 or equivalent experience in Team Leading & Management
- IT Literate
Skills & Abilities
Essential criteria
- Good interpersonal skills to build positive working relationships with staff and clinicians
- Applicant to have demonstrable skills in written and spoken English that are adequate to enable effective communication about medical topics with patients and colleagues
- Well organised approach to work with strong organisational skills
- Ability to work under pressure in a calm and professional manner
- Ability to multitask and prioritise own work as well as others appropriately
- Willing to make suggestions for change and embrace change
- Flexibility in working hours
- High level of IT literacy, ideally with experience of Medway web clinical system
Knowledge & Experience
Essential criteria
- Working knowledge of Microsoft office suite
- Experience of dealing effectively with difficult situations
Desirable criteria
- Knowledge of working with hospital information systems
- Experience of working in an A&E department
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Application numbers
Documents to download
Further details / informal visits contact
- Name
- [email protected]
- Job title
- Emergency Department Deputy Service Manager
- Email address
- [email protected]
If you have problems applying, contact
- Address
-
WHT
- Telephone
- If you have any queries, please contact NLPSS Recruitment Helpdesk tel. 020 3758 2060
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