Job summary
Employer heading
Patient Pathway Coordinator - EIM
Band 4
Covid-19 Vaccination
Getting vaccinated, and getting a booster, remains the best defence against COVID-19.
We encourage and support staff to get COVID-19 vaccine and a booster dose as and when they are eligible.
Please note in order to progress your application, your data will be processed by our 3rd party recruitment providers – North London Partners Shared Service, who conduct recruitment activities on behalf of Whittington Health NHS Trust.
For our current apprenticeship vacancies, please go to https://www.gov.uk/apply-apprenticeship and use Keyword ‘Whittington’
By applying for this role, you accept in the event you are successful that your personal data may be transferred from the Trust to another NHS organisation where your employment transfers within the NHS. This is in accordance with the streamlining programme which is aimed at saving you time and improving efficiencies within the NHS when your employment transfers.
Job overview
The Emergency & Integrated Medicine Care Service Unit (ICSU) is looking to recruit a Band 4 data co-ordinator to work within dedicated specialty areas
We are seeking a highly motivated and organised individual to join a busy team. This is an ideal opportunity for a proactive and self-motivated individual who enjoys working in a fast paced environment. Excellent interpersonal and communication skills and an ability to work under pressure is essential to the role. The role will support the clinical team and improve the patient pathway
The ideal candidate will have NHS experience and a flexible approach to work
Main duties of the job
The PPC will assist the patient throughout their hospital experience to ensure that care provided is timely, efficient, and appropriate in regards to all members of the healthcare/ multidisciplinary team. The PPC is responsible for ensuring the safe and efficient management of the patient throughout their pathway; giving the patient a single point of contact for their appointments, ensuring the patients and carer experience is central to every stage of the patient journey, and ensuring potential breaches of RTT (referral to treatment) waiting times targets are avoided or escalated to the relevant manager. This role includes data entry
Working for our organisation
Whittington Health serves a richly diverse population and works hard to ensure that all our services are fair and equally accessible to everyone. Nowhere is this more obvious than in the way we look after our staff. We aim to employ a workforce which is as representative as possible of this population, so we are open to the value of differences in age, disability, gender, marital status, pregnancy and maternity, race, sexual orientation, and religion or belief. The Trust believes that as a public sector organisation we have an obligation to have recruitment, training, promotion and other formal employment policies and procedures that are sensitive to these differences. We think that by doing so, we are better able to treat our patients as well as being a better place to work.
Detailed job description and main responsibilities
The post holder will proactively manage the data entry for a national database and track the progress of all referrals to ensure each stage of the pathway is fully planned and booked, whilst also working with colleagues throughout the Trust to ensure waiting time targets are achieved.
They will be required to assist in the data quality and validation, ensuring all patients have recorded pathway start dates, and support the management team to identify areas that require pathway improvements.
Person specification
Education / Qualifications
Essential criteria
- Minimum of 5 GCSEs or equivalent including English and Mathematics
Skills & Abilities
Essential criteria
- • Experience dealing with customer complaints and customer care.
- • The ability to prioritise tasks effectively
- • Experience of using a full range of IT/Patient administration systems
Desirable criteria
- • One year’s experience working in a similar role in a hospital/health care setting.
Knowledge & Experience
Essential criteria
- • Knowledge of databases, spreadsheets e.g. PAS, Excel or similar applications
- • Knowledge of confidentiality and data protection principles
- • Equality and diversity
Desirable criteria
- • Understanding of medical terminology
PERSONAL QUALITIES
Essential criteria
- • Proactive, takes own initiative
- • Able to deal very sensitively and non-confrontationally with colleagues, patients and relatives.
- • Confident to work assertively with multi-disciplinary team.
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Elana Saul
- Job title
- Patient Pathway Supervisor
- Email address
- [email protected]
- Telephone number
- 02072885080
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