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Job summary

Main area
Maternity Administrator
Grade
Band 2
Contract
Permanent
Hours
Full time - 37.5 hours per week
Job ref
220-WHT-2143
Employer
Whittington Health NHS Trust
Employer type
NHS
Site
Whittington Hospital
Town
London
Salary
£27,515 per annum, inclusive of HCAS
Salary period
Yearly
Closing
09/05/2024 23:59

Employer heading

Whittington Health NHS Trust logo

Maternity Administrator

Band 2

Covid-19 Vaccination 

Getting vaccinated, and getting a booster, remains the best defence against COVID-19.
We encourage and support  staff to get  COVID-19 vaccine and a booster dose as and when they are eligible. 

Please note in order to progress your application, your data will be processed by our 3rd party recruitment providers – North London Partners Shared Service, who conduct recruitment activities on behalf of Whittington Health NHS Trust.

For our current apprenticeship vacancies, please go to https://www.gov.uk/apply-apprenticeship and use Keyword ‘Whittington’

By applying for this role, you accept in the event you are successful that your personal data may be transferred from the Trust to another NHS organisation where your employment transfers within the NHS. This is in accordance with the streamlining programme which is aimed at saving you time and improving efficiencies within the NHS when your employment transfers.

 


 

Job overview

Maternity Administrator, Band 2

Contract: Permanent - Full Time

We are looking to recruit committed and enthusiastic individuals to provide administration and reception support across Maternity Services, including Labour ward, the Maternity Assessment unit, Ante/Postnatal Wards and Antenatal clinics.

Successful candidates will have good communication skills, be organised and work well as part of a team. Post holders are expected to have a flexible and "can do" approach in ensuring the work of the department is carried out to the required high standards.

Post holders will work on a rotational basis across areas of Maternity, depending on the needs of the service. 

Main duties of the job

To work as part of an MDT team to provide administration support across the Maternity Service.
The post holder should:
*ensure excellent patient experience throughout the Maternity Service, meeting and greeting all visitors to the maternity Unit in a welcoming, courteous and efficient manner.
*record patient attendances, admissions and discharges and manage any appointments for patients as indicated by the clinical team and ensure patients are aware of these
*assist Maternity staff with designated tasks under direction and supervision.
*manage patient records and information in line with local and national IG standards.
* share responsibility for ensuring that the administration environment is kept safe at all times in accordance with the Health & Safety Act.

Post holders will engage in cross training within the team to ensure robust cover is available and work on a rotational basis and follow the Standard Operation Procedures for that area.

Working for our organisation

Whittington Health serves a richly diverse population and works hard to ensure that all our services are fair and equally accessible to everyone. Nowhere is this more obvious than in the way we look after our staff.  We aim to employ a workforce which is as representative as possible of this population, so we are open to the value of differences in age, disability, gender, marital status, pregnancy and maternity, race, sexual orientation, and religion or belief.  The Trust believes that as a public sector organisation we have an obligation to have recruitment, training, promotion and other formal employment policies and procedures that are sensitive to these differences. We think that by doing so, we are better able to treat our patients as well as being a better place to work.

Detailed job description and main responsibilities

Please see the Job Description and the Persons Specification for further details about the job role. 

Person specification

Education / Qualifications

Essential criteria
  • Good standard of general education with particular strengths in English Language at GCSE Grade C or above or equivalent
  • Recognised computer/IT skills including knowledge of Microsoft Office applications
  • Experience of team working to achieve targets
Desirable criteria
  • Knowledge of medical terminology
  • Experience of working in the NHS

Skills & Abilities

Essential criteria
  • Computer literacy skills including use of MS office applications for email, word processing etc.
  • Excellent written English skills including keen attention to spelling and grammar
  • Ability to put people at ease and recognise emotional needs of visitors
  • Excellent customer service skills for both internal and external users
  • Able to follow and learn processes
  • Knowledge of routine office procedures. i.e. incoming post, relaying messages and using office equipment such as photocopier, fax, etc.
  • Understanding the importance of confidentiality and data protection issues in a healthcare environment

Knowledge & Experience

Essential criteria
  • Knowledge of routine office procedures. i.e. incoming post, relaying messages and using office equipment such as photocopier, fax, etc.
  • Understanding the importance of confidentiality and data protection issues in a healthcare environment

Personal Qualities

Essential criteria
  • Flexible attitude to ensure that optimum support is offered to the Service Leads and administrators in delivering services to patients.
  • Good attention to detail
  • Positive can do attitude
  • Reliable and punctual
  • Positive attitude towards change

Other

Essential criteria
  • Flexible availability to ensure service is covered

Employer certification / accreditation badges

No smoking policyPositive about disabled peopleDisability confident leaderInvestors in PeopleImproving working livesCare quality commission - GoodDisability confident committed

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Documents to download

Apply online now

Further details / informal visits contact

Name
Sarah Bevitt
Job title
Maternity Operations Support Manager
Email address
[email protected]
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