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Job summary

Main area
Wood Green CDC
Grade
Band 3
Contract
Permanent
Hours
Full time - 37.5 hours per week (37.5 hours average per week across 7 days)
Job ref
220-WHT-4128
Employer
Whittington Health NHS Trust
Employer type
NHS
Site
Wood Green NHS Community Diagnostic Centre
Town
London
Salary
£30,630 - £32,346 Per annum Including Outer HCAS
Salary period
Yearly
Closing
11/08/2026 23:59

Employer heading

Whittington Health NHS Trust logo

Administrative/ Patient Experience Officer - Wood Green CDC

Band 3

Please note in order to progress your application, your data will be processed by our 3rd party recruitment providers – North London Partners Shared Service, who conduct recruitment activities on behalf of Whittington Health NHS Trust.

For our current apprenticeship vacancies, please go to https://www.gov.uk/apply-apprenticeship and use Keyword ‘Whittington’

By applying for this role, you accept in the event you are successful that your personal data may be transferred from the Trust to another NHS organisation where your employment transfers within the NHS. This is in accordance with the streamlining programme which is aimed at saving you time and improving efficiencies within the NHS when your employment transfers.

Artificial intelligence (AI) is a set of technology that can perform various tasks that typically required human intelligence. Your application is your opportunity to demonstrate to us how you meet the requirements of the role.

We recognise that AI tools can support accessibility, equity and confidence for applicants. However, it’s important that examples and responses genuinely reflect your own experience and abilities, as these will be explored further during the selection process. AI must not be used to provide misleading or false information during any stage of the application journey.

Further guidance can be found in the NLPSS Applicant Toolkit  https://royalfree.pagetiger.com/cuuomnr/1.

Whittington Health NHS Trust is committed to fair and transparent recruitment and requires applicants to provide accurate information, as misleading details may affect their application or employment and may be verified in line with the Fraud Act 2006. For further information please visit https://royalfree.pagetiger.com/cuuomnr/1.


 

Job overview

Administrative/ Patient Experience Officer - Band 3 

Wood Green

Contract - Permanent - full-time

An exciting opportunity has arisen to join our administration team at the Wood Green Community Diagnostic Centre. This is the chance to be part of something transformative and innovative and have a positive impact on how we improve patient pathways.

The post holder will be responsible for managing patient pathways, liaising with patients, receiving and collating patient feedback and general administrative duties.

The post holder will have a positive, 'can do' attitude who is willing to work with multiple teams, and will be a reflection of the value that we bring from the NHS to our patients.

Please note that this role is a rotational post between our Hornsey central, Whittington and Wood Green Sites.

Main duties of the job

Maintaining modality diaries, coordinating the requirements of each modality service and providing an efficient administration support to both the Admin and Clerical teams and clinical teams.

Being a point of contact for patients to give feedback and to liaise with management regarding key themes identified. To attend focus groups and referrers to promote the services provided by the CDC.

Working for our organisation

Whittington Health serves a richly diverse population and works hard to ensure that all our services are fair and equally accessible to everyone. Nowhere is this more obvious than in the way we look after our staff.  We aim to employ a workforce which is as representative as possible of this population, so we are open to the value of differences in age, disability, gender, marital status, pregnancy and maternity, race, sexual orientation, and religion or belief.  The Trust  believes that as a public sector organisation we have an obligation to have recruitment, training, promotion and other formal employment policies and procedures that are sensitive to these differences. We think that by doing so, we are better able to treat our patients as well as being a better place to work.

Detailed job description and main responsibilities

  • To act as point of contact for patients and their representatives who contact the modalities and specific areas within the imaging, phlebotomy, and ophthalmology
  • To ensure that the electronic appointment work list is monitored and that all appointments are made within the specific waiting time requirements and that all relevant paperwork is correctly filed and
  • To ensure that relevant patient data is recorded in a complete and confidential manner in accordance with Trust policy.
  • The post holder will work closely with the service lead in their assigned Modality to ensure the smooth running of the service and to suggest and help implement any necessary.

Person specification

Qualifications

Essential criteria
  • NVQ 3 or equivalent

Experience

Essential criteria
  • Experience of working in a busy office environment making appointments, problem solving and working with general public.
Desirable criteria
  • NHS experience.
  • Experience of working in a hospital.
  • Experience of working in a multicultural environment.
  • Experience supervising others.

Skills and Behaviour

Essential criteria
  • Competent in computer skills (e.g. Word, Excel).
  • Excellent communication skills.
  • Ability to deal with situations calmly and confidently.
  • Ability to plan and prioritise workload and to meet tight deadlines.
  • Proven time management, problem solving skills and organisational skills.
  • Ability to effectively
  • organise own and others workload with the minimum of supervision.
Desirable criteria
  • Ability to use the Electronic Record (EPR) or equivalent systems
  • Ability to supervise others
  • Ability to use Power point

Knowledge

Essential criteria
  • Knowledge of requirements of confidentiality and the Data Protection Act
  • Highly motivated and enthusiastic individual.
  • Able to maintain high standards of diplomacy and confidentiality
  • Able to work autonomously as well as within a team.
  • Sensitive to others needs and helpful in approach.
  • Tactful, resilient and with the ability to use own initiative.
  • Good stress management skills and able to work effectively in a highly pressurised environment.
  • Ability to show empathy to patients and colleagues.
  • Customer orientated approach.
Desirable criteria
  • Knowledge of medical terminology.

Employer certification / accreditation badges

No smoking policyPositive about disabled peopleDisability confident leaderInvestors in PeopleImproving working livesCare quality commission - GoodDisability confident employerDisability confident committed

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Application numbers

This vacancy may close early if it receives a high number of applications. Please complete and submit your application in good time to avoid disappointment.

Documents to download

Apply online now

Further details / informal visits contact

Name
Julija Gomenuka
Job title
Admin Lead
Email address
[email protected]
Telephone number
02072885626
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