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Crynodeb o'r swydd

Prif leoliad
Administration
Gradd
NHS AfC: Band 3
Contract
Parhaol
Oriau
  • Llawnamser
  • Rhan-amser
  • Rhannu swydd
  • Gweithio hyblyg
37.5 awr yr wythnos
Cyfeirnod y swydd
395-KM252-24
Cyflogwr
NELFT NHS Foundation Trust
Math o gyflogwr
NHS
Gwefan
Maidstone Studios
Tref
Maidstone
Cyflog
£22,816 - £24,336 per annum pro rata for part time
Cyfnod cyflog
Yn flynyddol
Yn cau
21/05/2024 23:59

Teitl cyflogwr

NELFT NHS Foundation Trust logo

SPA Administrator

NHS AfC: Band 3

Joining #TeamNELFT means you’ll become part of a welcoming and supportive working environment. We’re CQC rated Good, and we want you to join us on the journey towards an Outstanding rating. NELFT has sites across North East London, Essex, Kent and Medway. We provide community and mental healthcare services to adults and children within these areas.

The Trust has award winning equality and diversity initiatives and staff health and wellbeing activities. We invest heavily in your development, because when you are valued and supported, we provide the best care to our patients. We are a Level 3 Disability Confident Leader, have been featured in the Working Families Top 10 Employers benchmark for three consecutive years, and we have achieved a Carers UK Level 1 Accreditation. Along with our staff networks and training opportunities, we work hard to embed a just and compassionate culture here at NELFT.

Find out more about NELFT careers and what makes our Trust a great place to work, in this video

Trosolwg o'r swydd

We currently have excellent opportunities  for a  full time band 3 administrator within our Single Point of Access team.  The team accepts referrals county wide seeking support for emotional well-being, mental health support, and Austim & ADHD assessments.
The successful candidates will be welcomed into a busy, motivated, and efficient team. 

Prif ddyletswyddau'r swydd

The post is diverse and has several components, answering incoming calls to the team, handling and coding email referrals using MS Outlook and email queries uploading referrals to patient’s electronic patient records, generate outcome letters/emails for processing and support the clinical staff with queries and administrative support. 

 

 

 

 

Gweithio i'n sefydliad

COVID-19 Vaccination

We continue to encourage all staff to ensure that they have been double vaccinated and received their booster. We recognise that taking the vaccine provides the best defence against COVID 19 for our patients, our staff and their families.

 

Probationary Period

This post will be subject to a probationary period. Internal applicants are exempt from the probationary period (unless you are an internal applicant currently part way through a probationary period or currently a bank member of staff).

Starting with NELFT

NELFT place a great deal of importance on new starters being properly welcomed and inducted into the Trust.  All new starters will join the Trust on the first Monday of each month and will undertake a comprehensive induction of up to two weeks which will include mandatory training, systems training and the allocation of equipment.  As part of the process new starters will have the opportunity to also meet the executive team, senior managers and attend a number of drop in sessions focussing in engagement, health and wellbeing and key processes.  The induction will be held at our head office in Rainham, Essex.

 

 

Swydd ddisgrifiad a phrif gyfrifoldebau manwl

Key Responsibilities: 

  • Communicate effectively with a range of people, either in person or on the telephone, promptly and in a professional and courteous manner whilst recognising barriers to communication.
  • Ensure that complex calls from anxious and distressed clients are passed to appropriate person to deal with (dealt with) effectively and appropriately, or escalated to senior staff member if appropriate
  • Respond to enquiries, and take appropriate action on behalf of the service, either by telephone, or correspondence, within agreed time limits.
  • Manage and maintain an efficient administrative system on behalf of others.
  • Work without supervision and ensure urgent situations are addressed swiftly.
  • Ensure workload is managed and prioritised appropriately.
  • Establish and maintain electronic  filing systems.
  • Type letters generated by the service
  • Input generic data into organisational systems or in-house records. Printing of simple reports – ie training records or basic clinical info
  •  Support the telephone rota 

Manyleb y person

Qualifications

Meini prawf hanfodol
  • qualification in administration NVQ level 2-4
  • 1-2 years administrative experience
  • Excellent IT skills
Meini prawf dymunol
  • has experience of working in NHS

Experience

Meini prawf hanfodol
  • Experience of working successfully in a team
Meini prawf dymunol
  • Examples of being part of successful team work

Skills

Meini prawf hanfodol
  • Administrative skills
Meini prawf dymunol
  • Administrative skills in healthcare

Knowledge

Meini prawf hanfodol
  • Able to communicate clearly and thoughtfully in various contexts
Meini prawf dymunol
  • Examples of communication being used effectively

Bathodynnau ardystio / achredu cyflogwyr

Employers for CarersApprenticeships logoAge positiveDisability confident employerHappy to Talk Flexible WorkingDefence Employer Recognition Scheme (ERS) - GoldEmployers Network for Equality & InclusionCareer Confident EmployerTop Employers for Working Families 2021Top 10 Employer 2023

Gofynion ymgeisio

Mae'r swydd hon yn ddarostyngedig i Orchymyn Deddf Adsefydlu Troseddwyr 1974 (Eithriadau) 1975 (Diwygio) (Cymru a Lloegr) 2020 a bydd angen cyflwyno Datgeliad i'r Gwasanaeth Datgelu a Gwahardd.

Dogfennau i'w lawrlwytho

Gwneud cais ar-lein nawr

Rhagor o fanylion / cyswllt ar gyfer ymweliadau anffurfiol

Enw
Melanie Davies
Teitl y swydd
Admin Team Manager
Cyfeiriad ebost
[email protected]
Gwybodaeth i gefnogi eich cais

[email protected]

Gwneud cais ar-lein nawrAnfonwch hysbysiadau ataf am swyddi gwag tebyg