Job overview

Are you a passionate about managing live business services continuity and ensuring that end users, customers and IT teams understand how to plan for service disruption and recovery? 
If so we would love to hear from you!

The National Institute for Health and Care Excellence (NICE) is going through an exciting period of change and rapid growth and there could not be a better time to join us.  

As Business Continuity Manager you will play a pivotal role in supporting NICE achieve its ambitions to be an organisation as brilliant as the people in it by delivering stable, cloud first, secure by design, user focused services that improve employee effectiveness.

Interviews will be held on the 23rd June 2025.

Main duties of the job

Building on extensive experience in the area, you will play a critical role in preparing and protecting NICE from potential disruptions, ensuring that business teams can maintain effective working during incidents and swiftly recover afterwards. 

You will work with teams across NICE to understand gaps and service requirements for business continuity management (BCM) and the IT/digital services and systems that support this. 

The scope is the full DIT portfolio from c. 30 inhouse built services such as the NICE Website, to services enabling internal operational and productivity working like Microsoft 365 and Dynamics.

You will:
•    Drive the development and maturity of business continuity and disaster recovery plans to minimize the impact of unforeseen events such as natural disasters, cyber-attacks, or other emergencies that cause disruption to normal working
•    Create a disaster recovery strategy for all employee enabling services eg M365 and ensure appropriate organisation communications and training is in place
•    Work with the engineering teams within DIT to identify disaster recovery measures to meet organisation business continuity needs/service levels and implement these
•    Analyse technical systems/services and infrastructure to identify areas for improvement relating to availability, capacity, resilience and data loss prevention within the business continuity context.

Working for our organisation

The Digital, Information and Technology (DIT) directorate is a 70 strong team of digital, information and technology professionals. Our digital teams adopt a user centric agile methodology and work in multi-disciplinary teams (MDT) with analytics and insight to develop and maintain NICE’s suite of digital and technology services. We play a key role in the implementation of NICE’s digital transformation programme.  

The teams in DIT design, develop and maintain NICE’s suite of externally facing digital services including the NICE’s website, Clinical Knowledge Summaries and BNF which attract more than 2 million users a month.   
The Live Services Manager role sits within the Infrastructure and Operations function which manages cloud and on-premise infrastructure, networks and telephony for NICE as well as the Service Desk.

We can offer you a great place to work with good benefits, flexible working, and a supportive, friendly, and inclusive environment.