Job overview

As our People Relations and Culture Team Lead, you’ll play a pivotal role in delivering strategic and operational excellence across employee relations, organisational development, and cultural transformation. Reporting to the Head of People Relations and Culture, you’ll lead a team of specialists and work collaboratively across NICE to embed a Just and Restorative culture aligned with our values. 

You’ll be a trusted advisor, coach, and influencer—supporting leaders through complex people matters, driving forward our EDI and wellbeing agendas, and ensuring our people policies and practices are progressive, fair, and legally sound. 

You’ll also be responsible for developing and coaching a high-performing team, creating a culture of continuous learning, accountability, and psychological safety. Your leadership will empower others to grow, innovate, and deliver excellent people services across the organisation. 

Main duties of the job

As a strategic partner and expert in people relations, you’ll lead a team of specialists to deliver high-impact HR and cultural initiatives across NICE. You’ll play a key role in embedding a Just and Restorative culture, ensuring legal compliance, and fostering positive, values-driven working relationships. 

What you'll be doing:

• Leading, coaching, and developing a team of People Relations and OD/Culture specialists. 
• Providing expert advice on complex employee relations issues and organisational change. 
• Championing psychologically safe environments and informal conflict resolution. 
• Designing and delivering cultural change interventions and leadership development. 
• Using data and KPIs to inform strategy, identify risks, and measure impact. 
• Collaborating with internal and external stakeholders including Trade Unions and Freedom to Speak Up Guardians. 

Working for our organisation

As part of the People team and wider Facilities, Improvement & People Directorate, we’ve achieved:  

• Elevated Engagement: We've soared to new heights, as the leading Directorate to become the top-performing team in the organisation!  
• Driven Real Change: By embedding a Restorative, Just, and Learning Culture, we've made a tangible impact that's already transforming our workplace.  
• Strengthened Union Partnerships: We've turned challenges into opportunities, fostering a spirit of collaboration and mutual respect.  
• Championed Inclusivity: Our commitment to diversity and representation has led to measurable improvements, making our team more inclusive than ever before.   

What we can offer you:  

• Supportive Team Culture:  We believe in lifting each other up and encouraging open communication. Here, your voice truly matters!  
• Time to Recharge: Start with 27 days annual leave, plus Bank Holidays.
• Flexible & Hybrid Work Environment:  Enjoy working from home and in our modern offices in the centre of Manchester and Stratford, London.  
• Professional Growth: Unlock opportunities for continuous learning and career advancement.  
• Inclusive Workplace:  Be part of a diverse and welcoming community where everyone feels valued.  

 Want to Learn More?  

For further information on this exciting opportunity, reach out to Jools Steadman, our Head of People Relations and Culture, at [email protected]. Jools is eager to discuss how you can be part of our dynamic team!