Job summary
- Main area
- Dialectical Behavior Therapy Service
- Grade
- NHS AfC: Band 4
- Contract
- Permanent
- Hours
- Part time - 30 hours per week
- Job ref
- 294-CAMHS-7258211-FZ
- Employer
- South West London and St George's Mental Health NHS Trust
- Employer type
- NHS
- Site
- Birches Close
- Town
- Merton
- Salary
- £31,081 - £33,665 Pro rota per annum inclusive of Outer London HCAs
- Salary period
- Yearly
- Closing
- 06/07/2025 23:59
Employer heading
DBT Administrator
NHS AfC: Band 4
South West London and St George's Mental Health NHS Trust has a rich history, well-established community links and an international reputation. We provide a full range of local mental health services to the Kingston, Merton, Richmond, Sutton and Wandsworth London boroughs, as well as specialist forensic mental health services, including specialised services such as national deaf adults and CAMHS inpatients and OCD.
We are committed to providing high quality integrated health and social care for local people with mental health problems in South West London and more specialist mental health services for people throughout the UK. The Care Quality Commission already rates our services as ‘good’ however we aim to be ‘outstanding’.
Our Values
We take pride in providing specialist care to our service users where our Trust values; being consistent, compassionate, collaborative, respectful and open is at the heart of everything we do. Our mission is "making life better together".
When you join us, you’ll be part of something special – an innovative and rapidly growing organisation that is helping to redefine the Mental Health, education and social care landscape in the UK.
As a Trust, we are happy to talk flexible working.
Job overview
CAMHS Services in South West London have received significant new investment to create a DBT service for the young people of Sutton, Merton, Wandsworth, Kingston and Richmond. This team has strong relationships with other CAMHS outpatient services, and with other DBT teams working with young people across south London.
As a service we offer an intensive psychological assessment and treatment programme, including weekly skills groups for parents/carers and the adolescents. Young people aged 13-18 years, with a history of self-harm and suicidal behaviour and traits of emerging Borderline Personality Disorder (BPD) are eligible for the programme.
DBT is a NICE guideline recommended evidence-based therapy. DBT has been shown to be effective with clients with suicidal behaviors and symptoms associated with emerging BPD (e.g. impulsive behaviors, emotional dysregulation, difficulties with relationships etc.). The treatment targets self-harm behaviours and other high risk behaviours and helps people to manage their emotions, improve their relationships with others and to cope with difficult thoughts and feelings.
Main duties of the job
We are seeking to employ an enthusiastic, experienced administrator who will be highly organised and proactive in dealing with the demands of the service. This is a pivotal role and the post holder will provide comprehensive secretarial and administrative support to clinicians within the team. Experience liaising across a range of external agencies is essential. The applicant should be capable of working in a busy and demanding environment, have good communication skills and be capable of a high degree of initiative.
As often the first point of contact, an empathetic sensitive approach is essential, as is the ability to be able to work on own initiative with the minimum of supervision, to maintain flexibility of working and dealing with unpredictable events, as well as working to deadlines to meet the needs of this busy service
Working for our organisation
We are Proud to Belong at South West London and St George’s Mental Health NHS Trust.
We have expert services, a rich history and a clear commitment to providing the best quality care for those with mental ill-health. The Care Quality Commission already rates our services as ‘good’ - we aspire to be ‘outstanding’.
This is a great time to join us. We are transforming the way we care for our communities to support our mission of Making Life Better Together. We have built two brand new mental health facilities at Springfield University Hospital, which are amongst the best in the world. More developments are planned across our sites and services.
We are inclusive and diverse and strive to be actively anti racist. We want to attract people from all backgrounds and experiences to enrich the work we do together. We are proud to co-produce and involve our local communities in all that we do.
We offer flexible working, career development and a variety of benefits to enable a positive, welcoming environment in which our people and their careers can thrive.
Come and join our inclusive teams and help our patients on their recovery journey.
Detailed job description and main responsibilities
To be responsible for ensuring the data on the required electronic patient care record or Local Authority systems, if required, is accurate and up to date. The post holder will review the Trust dashboard or extract routine data for the Trust and/or team members. To address and alert teams to errors and problems as they arise.
• Providing administrative support in relation to department returns and requests eg facilities and IM&T. Administrator Band 4 JD CAJE 0658 FINAL.pdf| Page 2 of 4
• To act as the first point of contact for the service and handle telephone enquiries from patients, relatives, clinicians and external bodies. The post holder is required to exercise judgment about when such inquiries should be referred on to the appropriate profession/ service or action taken personally.
• Ensure that all phone calls to the designated area are answered in a responsive and professional manner to ensure a positive image of the department at all times; make arrangements for calls received outside of core service access times (eg by ensuring that messages left on answerphones are picked up and receive a timely response).
• To be able to direct or re-direct personal and telephone callers appropriately according to the perceived urgency of their concern and knowledge of who else might be in a position to help.
• Escalate any complaints coming in whether verbal, email or written, to the Clinical Lead/ or Team Manager. • Providing timely advice and signposting as appropriate.
• To be responsible for ensuring referrals to the teams are processed efficiently.
• To ensure that all telephone enquiries to the team are handled politely and sympathetically, ensuring that all messages are passed on to the appropriate person in a timely and accurate manner which may often involve dealing with difficult and distressed patients or parents on the phone or in person.
• To maintain confidentiality at all times as the content of multi-disciplinary meetings, panels and Safeguarding.
• Organize meetings including room bookings or video conferencing where possible as required.
Person specification
TRAINING & QUALIFICATIONS
Essential criteria
- NVQ Business Administration level 3 or willingness to work towards achieving it
- ECDL or willingness to work towards achieving it
- GCSE English or equivalent
- Evidence of continuing professionaland personal development
Desirable criteria
- Evidence of continuing education
EXPERIENCE
Essential criteria
- Demonstrable experience of administrative & secretarial work
- Experience of working within a multi-disciplinary team
- Front line customer service experience
Desirable criteria
- Experience of working inNHS setting or similar large organisation
- Experience of using computerised databases
- Experience of community working
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Siobhan McGuire
- Job title
- Siobhan McGuire
- Email address
- [email protected]
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