Job summary
- Main area
- Operational/Performance
- Grade
- NHS AfC: Band 8a
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week
- Job ref
- 333-D-M-0046-A
- Employer
- Central and North West London NHS Foundation Trust
- Employer type
- NHS
- Site
- Charles Pinfold Building
- Town
- Milton Keynes
- Salary
- £57,528 - £64,750 per annum (pro rata if P/T)
- Salary period
- Yearly
- Closing
- 17/06/2026 23:59
Employer heading
Performance and Information Team Manager
NHS AfC: Band 8a
CNWL (Central and North West London NHS Foundation Trust) has almost 8,000 staff providing integrated healthcare to a third of London's population, Milton Keynes and areas beyond. We involve service users, carers, the public, staff and partner organisations in the way that we are run.
Our catchment area spans diverse communities, with over 100 first languages spoken. It contains areas of great affluence as well as areas of much deprivation. We are committed to providing services that meet the needs of the people who use them, and we actively encourage involvement from local people who can help make a difference. We’re proud of our diversity and we continue to undertake new initiatives to advance equality for LGBT+, BME and people with disabilities to promote good relations and understanding between our staff.
We are recognised locally, nationally and internationally for providing high quality, innovative healthcare. We aim to employ only the best people, and our experts are frequently called upon to contribute to national health strategy and policy, and many models of our care have been adapted for use in other countries.
We offer a generous relocation package (subject to eligibility assessment) and flexible working options, including bank assignments for most roles. For more information on these and other benefits of working for us, see our Benefits, Reward and Wellbeing page
Become part of our team. We care for you as much as you care for others.
CNWL NHS Foundation Trust are committed to safeguarding all children and vulnerable adults and expect all staff and volunteers to share this commitment. We follow safe recruitment practices to protect children and vulnerable adults.
Job overview
The post holder will lead and coordinate the performance, information and data quality framework for Milton Keynes Mental and Community Health Services, including Talking Therapies, Adult Hearing and Priority Dental Services. Integral to the success of this role is leadership and line management of the Milton Keynes Performance, Information & Data Quality team, the surveillance and monitoring of services’ performance and intervention to ensure delivery of the performance framework.
The post holder will take responsibility for improving performance sustainably, to meet contractual obligations and CNWL priorities, by leading and supporting individual specialities’ service redesign projects to sustainably achieve the required performance. The post holder will provide specialist advice and support in all aspects of performance to ensure robust systems and processes are in place and which enable organisational priorities and key targets to be met.
Main duties of the job
Effectively and proactively lead and manage the Milton Keynes Performance, Information & Data Quality team to provide regular and ad hoc reports that faithfully track agreed metrics relevant to Milton Keynes mental and community health services, including monitoring and managing data quality issues.
Provide performance information to commissioners and ensure assurance frameworks are in place.
Produce reports on a regular basis with detailed textual and graphical information.
Analyse key performance data identifying areas of poor performance and agree an improvement plan to ensure standards and targets are fully met.
Establish a robust system for monitoring, reporting and predicting performance and identifying key risk areas.
Identify and manage potential and actual complex issues and risks to Information projects.
Risk assess and take corrective action on issues immediately and have the ability to escalate more serious issues.
Continuously work at the forefront of emerging information technology, including reporting software such as Tableau, for example to develop and communicate automated reports that constantly free analysts from wrote data processing activities so that they can spend more time listening and responding to unmet services’ needs and commissioning aspirations.
Working for our organisation
Our Vision
Wellbeing for life: We work in partnership with all who use our services to improve health and wellbeing. Together we look at ways of improving an individual’s quality of life, through high quality healthcare and personal support.
Our Values
Compassion: Our staff will be led by compassion and embody the values of care outlined in our Staff Charter.
Respect: We will respect and value the diversity of our patients, service users and staff, to create a respectful and inclusive environment, which recognises the uniqueness of each individual.
Empowerment: We will involve, inform and empower our patients, service users, carers and their families to take an active role in the management of their illness and adopt recovery principles. We will ensure our staff receive appropriate direction and support, to enable them to develop and grow.
Partnership: We will work closely with our many partners to ensure that our combined efforts are focused on achieving the best possible outcomes for the people we serve.
Detailed job description and main responsibilities
Person specification
Qualifications
Essential criteria
- • Educated to degree level in a relevant discipline or equivalent professional and management experience
- • Specialist qualification in Information and/or Performance Management
- • Evidence of commitment to personal development
Desirable criteria
- • Leadership/management qualification
Experience
Essential criteria
- • Substantial experience in a management position with direct line management responsibility.
- • Substantial experience of successful delivery of senior analysis within an information and performance function within a complex business environment.
- • Project monitoring experience including reporting on performance
- • Experienced leader, able to lead teams of staff in complex or challenging change processes
- • Evidence of presenting complex information to professionals and other at different levels
- • Experience of successful collaborative working and partnership development with a wide range of stakeholders and multi-disciplinary teams
- • Experience of working across whole health communities
- • Experience of working as a mentor/facilitator
Personal skills & attributes
Essential criteria
- • Highly self-motivated. Sets themselves and helps others to set ambitious goals.
- • Strong organisational and planning skills. Able to manage complex change programmes. Able to deliver agreed objective within an agreed timeframe.
- • Excellent negotiator who uses a variety of methods to gain support for ideas, strategies and values
- • Flexible approach ensuring achievement of objectives within constantly changing and complex situations and environments
- • Ability to present to multi-professional groups and facilitate workshops to deliver training on new ways of working
- • Excellent interpersonal skills with the ability to communicate complex issues to managers and staff which may sometimes be contentious
- • Facilitate groups helping them to identify problems, develop options and propose solutions
- • Concentration skills and ability to reprioritise workload as required due to unpredictable demands and enquires
- • Ability to write clear and concise documents.
- • Ability to use performance information, benchmarking data and best practice knowledge to support service improvement
- • Ability to combine and review multiple KPIs to create a rich picture overview of performance both at provider and commissioner level
Knowledge & Understanding
Essential criteria
- • Good understanding of current NHS policy and challenges facing the National and Local Health Economy
- • Detailed knowledge and understanding of key NHS performance targets and commissioning intentions from a national and local perspective
- • Advanced and proven IT skills in the use of SQL, SSRS
- • Developing and creating KPIs to provide realistic performance information and to identify statistical flaws in existing KPIs
- • Advanced and proven IT skills in the use of MS Word, Excel, Powerpoint. Proven IT skills in the use of Internet and Project Management Software
Employer certification / accreditation badges
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Documents to download
Further details / informal visits contact
- Name
- Liz Walsh
- Job title
- Head of Performance
- Email address
- [email protected]
- Telephone number
- 01908725314
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