Job summary
- Main area
- Administration
- Grade
- NHS AfC: Band 7
- Contract
- Fixed term: 12 months (Until end of March 2027)
- Hours
- 37.5 hours per week (Full time)
- Job ref
- 363-CP8114845
- Employer
- East London NHS Foundation Trust
- Employer type
- NHS
- Site
- Twinwoods Clapham,
- Town
- Milton Road, Bedfordshire
- Salary
- £49,387 - £56,515 per annum
- Salary period
- Yearly
- Closing
- 28/07/2026 23:59
Employer heading
Senior Transformation and Deployment systems Administration Specialist
NHS AfC: Band 7
ELFT has long been recognised as a centre of excellence for mental and health care, innovation and improvement. So it is a very exciting time for you to come and work for us. Our mission is to make a positive difference to people's lives by improving quality of life for all we serve. Our values are: We Care, We Respect, We are Inclusive – so we are looking for people who live and breathe these qualities when supporting service users and carers, and in their relationships with colleagues in the Trust and our partner organisations.
Job overview
We are seeking a dynamic and forward-thinking individuals to join our successful training and transformation function to support and enhance our ever-growing digital ecosystem. With a strong focus on Office 365, MS Teams Premium, MS Teams Calling, Copilot and Ambient Voice Technology.
In this role, you will play a key part in designing, implementing, and optimising modern digital collaboration and communication solutions across the organisation, ensuring seamless user experiences and high service reliability. The ideal candidates will bring expertise in Microsoft technologies, a passion for innovation, and experience supporting enterprise-scale collaboration tools, alongside strong problem-solving and stakeholder engagement skills.
This is an exciting opportunity to shape the future of digital workplace services, leveraging AI-driven capabilities and next-generation communication platforms to drive productivity, efficiency, and user satisfaction.
Main duties of the job
Act as the overall owner of the specific transformation projects (or smaller initiatives) including understanding requirements, process analysis and process improvement
Key areas of focus:
Ø Documenting user/service requirements in a manner that the business, service stakeholders and technical stakeholders will be able to understand.
Ø Documenting business process using industry standard methodology e.g. process flow, user journey etc.
Ø Using the RACI approach to manage stakeholder expectations.
Ø Conducting Gap Analysis.
Ø Developing new projects and service transformation activities including analysing and reviewing business processes, workshops, process mapping, benefits tracking and realisation, Standard Operating Procedures, training programmes and materials
Ø Engaging clinicians and administrative staff in the development of specification of system configuration and reporting to meet service needs and clinical pathways
Ø Representing the clinical systems projects at steering groups
Ø Co-ordinating post implementation review and lessons learnt
Ø Implementation planning, coordination and management of clinical systems projects
Working for our organisation
Our mission is to make a positive difference to people's lives by improving the quality of life for all we serve. Our values are: We Care, We Respect, We are Inclusive – so we are looking for people who live and breathe these qualities when supporting service users and carers, and in their relationships with colleagues in the Trust and our partner organisations.
Detailed job description and main responsibilities
as per attached JD and person specification
as per attached JD and person specification
as per attached JD and person specification
Person specification
Education/ Qualification/ Training
Essential criteria
- Educated to Master level or equivalent knowledge and relevant experience in specialty
Desirable criteria
- • Recognised professional project management qualification e.g., PRINCE 2 or Managing Successful Programs (MSP) or has equitable work-based experience
- • Management/leadership qualification or equivalent experience
- • Evidence of continued professional development
- • ITIL qualification
Experience
Essential criteria
- Educated to Master level or equivalent knowledge and relevant experience in specialty
Desirable criteria
- Experience of working in a leadership role
- Advanced Microsoft office & other applications e.g., VISIO, Project, Excel, PowerPoint, MS teams Premium, Co-Pilot, AVT
- Managing, leading and motivating small teams
- Presentation of information to project board and other relevant governing committees
Knowledge and Skills
Essential criteria
- Ability to write comprehensive, clear specifications and project documentation clearly and concisely
- Ability to build strong relations with internal and external project stakeholders
- Good knowledge of RiO EPR, JAC, EMIS, SystmOne; functionality and modules
Desirable criteria
- Systems development, support and training principles
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Louise DeGernier
- Job title
- Digital & Clinical Systems Development Lead
- Email address
- [email protected]
- Telephone number
- 07949 510748
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