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Job summary

Main area
Administration
Grade
NHS AfC: Band 7
Contract
Fixed term: 12 months (Until end of March 2027)
Hours
37.5 hours per week (Full time)
Job ref
363-CP8114845
Employer
East London NHS Foundation Trust
Employer type
NHS
Site
Twinwoods Clapham,
Town
Milton Road, Bedfordshire
Salary
£49,387 - £56,515 per annum
Salary period
Yearly
Closing
28/07/2026 23:59

Employer heading

East London NHS Foundation Trust logo

Senior Transformation and Deployment systems Administration Specialist

NHS AfC: Band 7

ELFT has long been recognised as a centre of excellence for mental and health care, innovation and improvement. So it is a very exciting time for you to come and work for us. Our mission is to make a positive difference to people's lives by improving quality of life for all we serve. Our values are: We Care, We Respect, We are Inclusive – so we are looking for people who live and breathe these qualities when supporting service users and carers, and in their relationships with colleagues in the Trust and our partner organisations.

Job overview

We are seeking a dynamic and forward-thinking individuals to join our successful training and transformation function to support and enhance our ever-growing digital ecosystem.  With a strong focus on Office 365, MS Teams Premium, MS Teams Calling, Copilot and Ambient Voice Technology.

In this role, you will play a key part in designing, implementing, and optimising modern digital collaboration and communication solutions across the organisation, ensuring seamless user experiences and high service reliability. The ideal candidates will bring expertise in Microsoft technologies, a passion for innovation, and experience supporting enterprise-scale collaboration tools, alongside strong problem-solving and stakeholder engagement skills.

This is an exciting opportunity to shape the future of digital workplace services, leveraging AI-driven capabilities and next-generation communication platforms to drive productivity, efficiency, and user satisfaction.

Main duties of the job

Act as the overall owner of the specific transformation projects (or smaller initiatives) including understanding requirements, process analysis and process improvement

Key areas of focus:

Ø  Documenting user/service requirements in a manner that the business, service stakeholders and technical stakeholders will be able to understand.

Ø  Documenting business process using industry standard methodology e.g. process flow, user journey etc.

Ø  Using the RACI approach to manage stakeholder expectations.

Ø  Conducting Gap Analysis.

Ø  Developing new projects and service transformation activities including analysing and reviewing business processes, workshops, process mapping, benefits tracking and realisation, Standard Operating Procedures, training programmes and materials

Ø  Engaging clinicians and administrative staff in the development of specification of system configuration and reporting to meet service needs and clinical pathways

Ø  Representing the clinical systems projects at steering groups

Ø  Co-ordinating post implementation review and lessons learnt

Ø  Implementation planning, coordination and management of clinical systems projects

Working for our organisation

Our mission is to make a positive difference to people's lives by improving the quality of life for all we serve. Our values are: We Care, We Respect, We are Inclusive – so we are looking for people who live and breathe these qualities when supporting service users and carers, and in their relationships with colleagues in the Trust and our partner organisations.

Detailed job description and main responsibilities

as per attached JD and person specification 

as per attached JD and person specification 

as per attached JD and person specification 

Person specification

Education/ Qualification/ Training

Essential criteria
  • Educated to Master level or equivalent knowledge and relevant experience in specialty
Desirable criteria
  • • Recognised professional project management qualification e.g., PRINCE 2 or Managing Successful Programs (MSP) or has equitable work-based experience
  • • Management/leadership qualification or equivalent experience
  • • Evidence of continued professional development
  • • ITIL qualification

Experience

Essential criteria
  • Educated to Master level or equivalent knowledge and relevant experience in specialty
Desirable criteria
  • Experience of working in a leadership role
  • Advanced Microsoft office & other applications e.g., VISIO, Project, Excel, PowerPoint, MS teams Premium, Co-Pilot, AVT
  • Managing, leading and motivating small teams
  • Presentation of information to project board and other relevant governing committees

Knowledge and Skills

Essential criteria
  • Ability to write comprehensive, clear specifications and project documentation clearly and concisely
  • Ability to build strong relations with internal and external project stakeholders
  • Good knowledge of RiO EPR, JAC, EMIS, SystmOne; functionality and modules
Desirable criteria
  • Systems development, support and training principles

Employer certification / accreditation badges

Capital Nurse, LondonCommitted to being an Inclusive EmployerApprenticeships logoNo smoking policyPositive about disabled peopleAge positiveHSJ Best places to workArmed Forces Covenant (Silver Award)Mindful employer.  Being positive about mental health.Disability confident employerCare quality commission - OutstandingStonewall equality policy. Equality and justice for lesbians, gay men, bisexual and trans people.

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Documents to download

Apply online now

Further details / informal visits contact

Name
Louise DeGernier
Job title
Digital & Clinical Systems Development Lead
Email address
[email protected]
Telephone number
07949 510748
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