Job summary
- Main area
- Administration
- Grade
- Band 3
- Contract
- Fixed term: 11 months (Monday to Friday - 9am to 5pm - contract end date 31-DEC-2026)
- Hours
- Full time
- Flexible working
- Job ref
- 824-SOUTH-7729536
- Employer
- Central London Community Healthcare NHS Trust
- Employer type
- NHS
- Site
- Merton Civic Centre
- Town
- Morden
- Salary
- £29,651 - £31,312 per annum, inclusive of HCAS
- Salary period
- Yearly
- Closing
- 26/01/2026 23:59
Employer heading
0-19 SPA Administrator
Band 3
Central London Community Healthcare (CLCH) is one of the largest community healthcare organisations in London and Hertfordshire, providing our services to diverse communities/boroughs in 11 London Boroughs - Barnet, Brent, Ealing, Hammersmith & Fulham, Harrow, Hounslow, Kensington and Chelsea, Merton, Richmond, Wandsworth, Westminster - and Hertfordshire.
We are rated Good by the Care Quality Commission and are ranked among top NHS employers. Community healthcare is our focus and our passion. We champion the role of community health professionals to make sure our patients get great care closer to home.
Job overview
We are looking for a committed, innovative administrator with outstanding people skills to work across our SPAs in Merton. Your role will be to provide administrative support eg; signposting patient queries, processing referrals/discharges, booking/cancelling/rescheduling appointments and supporting clinical delivery across services in the South West Division. The post is based at Merton Civic Centre.
PLEASE NOTE: this is a fixed term contract with an end date 31-DEC-2026
THIS ROLE IS NOT ELIGIBLE FOR VISA SPONSORSHIP - due to the role being a fixed-term contract.
Main duties of the job
You will work closely with existing admin staff, team leaders and managers across Merton clinical services. You should have a passion for quality improvement, innovation, positive change and be solution focused. You should be able to sensitively respond to patient calls in a high pressure and fast paced environment. Your communication and administration skills will be excellent.
We are committed to professional development offering competency support and sign off, team meetings, shadowing opportunities, psychological support for SPA teams, in-service training and one to one supervision. Internal and external courses are supported. Having experience of EMIS, engaging with the public and experience of sensitively managing challenging conversations is advantageous.
Working for our organisation
Just as we care about our patients’ wellbeing, we care about yours!
We can offer you:
- A comprehensive induction into the community service followed by a local induction to introduce you to the role
- Car lease scheme *T&C’s apply (Band 5 roles & above)
- Flexible working options
- Annual travel card loan
- Training, support and development in your career
To have a full look at our benefits and what it’s like working for us please go here: https://www.clch.nhs.uk/job/pay-and-benefits
Detailed job description and main responsibilities
** Successful applicants will be required to demonstrate alignment with the Trust’s values - Accountability, Inclusion, Compassion, and Empowerment, alongside fulfilling the duties detailed in the attached Job Description and Person Specification.
Person specification
Education/Qualification
Essential criteria
- GCSE grade 9 - 4 or equivalent in English and Maths
- OR Educated to NVQ3 in admin or equivalent combination of NVQ2, courses and experience.
Experience
Essential criteria
- Administrative experience in an office environment
- Experience of working with the public in a customer service role
- Experience of inputting to databases, spreadsheets and/or other IT Systems and business applications used in the office environment.
Desirable criteria
- Experience of working in a health care environment
Skills and Knowledge
Essential criteria
- Understanding of the need for confidentiality and sensitivity
- Competent in the use of Microsoft Office (e.g. Word, PowerPoint, Excel, and Outlook)
- Excellent verbal and written skills
- Demonstrates excellent customer service skills.
- Outstanding organisational skills
- Ability to work and adapt to a changing Environment
- Ability work effectively in a team
- Reliable, flexible & adaptable, and empathetic
- Ability to stay calm and focused.
- Able to meet the required IT skills for the post
- Able to provide evidence of demonstration of the Trust’s Values and Behaviours
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Application numbers
Documents to download
Further details / informal visits contact
- Name
- Lisa Moyo
- Job title
- Merton SPA team Leader
- Email address
- [email protected]
- Telephone number
- 074 428 27418
- Additional information
Hazel Saunders
07919 175521
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