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Job summary

Main area
Ambulance Operations
Grade
Band 3
Contract
Permanent
Hours
Full time - 37.5 hours per week
Job ref
308-CORP-3117
Employer
London Ambulance Service NHS Trust
Employer type
NHS
Site
NHS Emergency Capabilities Unit, Fire Service College
Town
Moreton-in-Marsh
Salary
£24,937 - £26,598 per annum
Salary period
Yearly
Closing
17/10/2025 23:59

Employer heading

London Ambulance Service NHS Trust logo

Administrator

Band 3

Our vision is to deliver outstanding emergency and urgent care whenever and wherever needed for everyone in London, 24/7, 365 days a year.  We are the busiest emergency ambulance service in the UK serving one of the world’s most dynamic and diverse cities. We provide emergency and urgent healthcare that is free to patients at the time they receive it.

We are the only NHS provider trust to serve the whole of London and the nine million people who live in, work in or visit the city.  We cover an area of 620sq miles and have more than 8,000 people who work or volunteer for us – rising to 10,000 when including bank staff and students.

We answer around two million 999 calls a year and our crews attend more than 3000 emergencies a day. Our 24-hour 111 integrated urgent care services London answer around two million calls a year.

We play a leading role in integrating access to emergency and urgent care in the capital and are striving to ensure patients receive the right response, in the right place, at the right time

Our main role is to respond to emergency 999 calls, providing medical care to patients across the capital, 24-hours a day, 365 days a year. Other services we offer include providing pre-arranged patient transport and finding hospital beds. Working with the police and the fire service, we are prepared for dealing with large-scale or major incidents in the capital.

 

 

Job overview

We are pleased to offer an exciting opportunity to join the NHS Resilience Emergency Capabilities Unit (ECU) as a Support Services Administrator.

This pivotal role supports the delivery of both operational and educational services across the UK. As Administrator, you will provide essential administrative and logistical support to a dynamic team of 20 professionals, enabling them to deliver high-quality training and operational readiness.

We are seeking a proactive and enthusiastic administrator who can confidently manage a wide range of responsibilities.

You will be a key member of the Support Services and Logistics team and a central point of contact for both internal colleagues and external partners. Your approachable and solution-focused manner will be vital in helping the team maintain high standards and deliver on its national remit.

In return, you will be supported and developed to carry out the full range of duties, with opportunities to grow your skills in a fast-paced and meaningful environment.

Main duties of the job

  • Act as a first point of contact for all course bookings, including resolving enquiries regarding course and bookings made from Ambulance Services to the NHSR ECU - as well as those made by the NHSR ECU to Capita.
  • To make travel, room and meeting room bookings on behalf of the ECU team, using specialist software such as ClarityGo where required.
  • Inputting of all training course bookings and course completions onto the Student Database (Canvas) and where required onto other software systems. Including monitor and report on course attendance and non-attendance following communication with the tutors and education managers.
  • Supporting the NHS Resilience Emergency Capabilities Unit in minute taking, and administrative tasks within scope of role, including booking accommodation, general administration, and telephony services.
  • Responsible for sending out routine information, such as course confirmation using Canvas and ensuring completion of pre-course administration
  • To work collaboratively with the Support Services to ensure cover during periods of absence.

Working for our organisation

The principal aim of the NHS Resilience Emergency Capabilities Unit (ECU) is to support the delivery of patient care and improved clinical outcomes in a range of challenging environments across England.  The unit supports NHS Trusts and partner agencies to provide an effective response to the major and complex incidents defined within the UK’s National Risk Register. 

The NHS ECU is the national centre of excellence for emergency preparedness, resilience, and response across England’s ambulance services. Hosted by the London Ambulance Service and commissioned by NHS England, we are dedicated to ensuring that the NHS is ready to respond to the most complex, high-risk, and challenging incidents—whenever and wherever they occur.

Formerly known as the National Ambulance Resilience Unit (NARU), the NHS ECU builds on over a decade of operational expertise, clinical leadership, and innovation.

Our work is structured around three core capabilities:

  • Preparedness: Ensuring our teams are ready to respond through rigorous training, clinical excellence, and strategic planning.
  • Interoperability: Embedding multi-agency collaboration into every aspect of our work, from joint training to national coordination.
  • Improvement: Anticipating future risks and continuously evolving our capabilities to meet them.

Detailed job description and main responsibilities

Applicants are advised to read all the information enclosed in the advert before completing an application. For further details of main responsibilities, please see attached job description

Person specification

Qualifications

Essential criteria
  • Good standard of general education
  • Good keyboard skills RSA level 3, NVQ 3 or equivalent plus relevant practical experience

Experience

Essential criteria
  • Experience of working in an administrative capacity
  • Evidence of personal and career development
  • Experience of working in NHS or Public sector organisations
  • Ability to utilise digital technologies e.g., ESR, GRS, and mobile /electronic learning apps

Knowledge and Skills

Essential criteria
  • Good written and verbal communication skills and ability to communicate with staff at all levels
  • Able to identify, plan and prioritise own work
  • Significant experience in the use of computer packages such as MS Word, MS Excel, and MS PowerPoint
  • Able to work to and achieve deadlines

Employer certification / accreditation badges

Apprenticeships logoLondon Living Wage EmployerDisability confident employerStep into healthArmed Forces CovenantPeople PromiseApprenticeships Top 100 Employers 2024

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Documents to download

Apply online now

Further details / informal visits contact

Name
Victoria Ward
Job title
Business Manager
Email address
[email protected]
Additional information
[email protected]
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