Job summary
- Main area
- Endoscopy
- Grade
- Band 2
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week (2 weekends /month need to be covered and will be included in the rota)
- Job ref
- 213-PRUH-6869399-C
- Employer
- King's College Hospital NHS Foundation Trust
- Employer type
- NHS
- Site
- Princess Royal University Hospital
- Town
- Orpington
- Salary
- £28,166 per annum, inc HCA
- Salary period
- Yearly
- Closing
- 07/05/2025 23:59
Employer heading
Endoscopy Receptionist
Band 2
King’s College Hospital NHS Foundation Trust is one of the UK’s largest and busiest teaching Trusts with a turnover of c£1.8 billion, 1.5 million patient contacts a year and more than 15,000 staff based across 5 main sites in South East London. The Trust provides a full range of local hospital services across its different sites, and specialist services from King’s College Hospital (KCH) sites at Denmark Hill in Camberwell and at the Princess Royal University Hospital (PRUH) site in the London Borough of Bromley.
We encourage all our staff to have a healthy work/life balance. In doing so, you can apply for flexible working from the beginning of your employment. We offer a range of options which are designed to suit different circumstances and priorities in line with service requirements.
Job overview
The Endoscopy Services department currently has a vacancy for a full time Receptionist to join our well-established team. If you are a team player who works effectively both on your own initiative and as part of a multidisciplinary team, have a bright and cheerful disposition, a flexible attitude towards your work and have the ability to be a calming influence in stressful situations, then you could be the person we need.
Main duties of the job
The ideal candidate must possess excellent interpersonal, communication and customer service skills. Duties will include the reception of patients dealing with telephone enquiries, supporting the booking team , nursing team and the clinical team. You will have experience of working in a team and be prepared to be flexible, working within the demands of a very busy department which provides a patient-focused service. A willingness to learn new skills and support service developments is essential.
Please note this advert will close earlier if a sufficient number of suitable applications are received.
Working for our organisation
King’s College Hospital NHS Foundation Trust is one of the UK’s largest and busiest teaching Trusts with a turnover of c£1 billion, 1.5 million patient contacts a year and more than 15,000 staff based across South East London. The Trust provides a full range of local and specialist services across its five sites. The trust-wide strategy of Strong Roots, Global Reach is our Vision to be BOLD, Brilliant people, Outstanding care, Leaders in Research, Innovation and Education, Diversity, Equality and Inclusion at the heart of everything we do. By being person-centred, digitally-enabled, and focused on sustainability, we aim to take Team King’s to another level.
We are at a pivotal point in our history and we require individuals who are ready to join a highly professional team and make a real, lasting difference to our patients and our people.
King’s is committed to delivering Sustainable Healthcare for All via our Green Plan. In line with national Greener NHS ambitions, we have set net zero carbon targets of 2040 for our NHS Carbon Footprint and 2045 for our NHS Carbon Footprint Plus. Everyone’s contribution is required in order to meet the goals set out in our Green Plan and we encourage all staff to work responsibly, minimising their contributions to the Trust’s carbon emissions, waste and pollution wherever possible.
Detailed job description and main responsibilities
- Ensure that calls are answered within the Trust policy time limit
- Deal with telephone enquiries in line with the Trust telephone policy
- Welcoming patients with a polite manner that enhances patient experience and provides the warm and at the same time professional atmosphere that we endeavour to create
- Ensuring that the patient details are complete, accurate and up to date on Lumens ( Endoscopy scheduler system)
- To keep patients informed of any delays in their appointment
- To arrive patients on Lumens ( Endoscopy system).
- To support all members of the team to make, alter and /or cancel attendances for pre assessment/ Bowel prep and or endoscopy procedure as directed in line with the Trust waiting list guidelines and rules.
- Ensuring all the relevant outcomes are entered and update the entry record on the computer systems used within the Trust.
Person specification
Customer or patient Service
Essential criteria
- Previous clerical experience
- Excellent communication skills
- Ability to work under pressure within a co-operative multi-disciplinary team based working environment
Desirable criteria
- Previous experience in a healthcare setting X
essential
Essential criteria
- Able to demonstrate experience of confirming to regulations, procedures and policies
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- dina allam
- Job title
- Senior Service Manager
- Email address
- [email protected]
- Telephone number
- 01689863457
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