Job summary
- Main area
- Mental Health Support Worker
- Grade
- Band 3
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week
- Job ref
- 455-NLFT-0198
- Employer
- North London NHS Foundation Trust
- Employer type
- NHS
- Site
- Suffolk Crisis Prevention House
- Town
- Palmers Green
- Salary
- £29,176 - £30,225 per annum inclusive of Outer London HCAS
- Salary period
- Yearly
- Closing
- 08/07/2025 23:59
Employer heading

Mental Health Support Worker
Band 3
Thank you for your interest in the North London NHS Foundation Trust (NLFT). This is an exciting time to join us and be part of our journey to improve mental health care across North London and deliver excellent services to our local people. We will achieve this through the North London Way, as we:
- Collaborate at every level by living our values to create the right conditions for us all to work together.
- Develop our new Trust culture, to help make our new Trust a great place to work and to receive great care.
- Empower our teams to lead the planned improvements in our services, by skilling them and giving them the tools to make the changes.
- Focus on delivering excellence at every level to improve our performance and ensure consistently high-quality care across all our services.
- Ensure that research, quality improvement, and technology lead the way and are embedded in our services.
- Take a trauma informed approach to everything we do
We proactively welcome diversity in our workforce and pride ourselves on being an inclusive employer. We aim to recruit from our local communities and provide opportunities to all including apprenticeships, veterans, care leavers and more.
The North London Way to deliver, Better Mental Health, Better Lives, Better Communities.
Our trust website is: https://www.northlondonmentalhealth.nhs.uk/
Job overview
The post holder will deliver shifts from a trauma informed perspective, taking guidance from the team within the managing risk framework at the service. Lived personal/close relative experience of mental health challenges are welcomed.
The post holder will be guided alongside colleagues in the interventions on each shift and will also have senior staff to provide them with ongoing live supervision/reflective practice.
The post holder will lead on some activities in the house and be responsible with others that the environment maintains the privacy, dignity and respect of all those who use the service.
The post holder will work shifts alongside senior staff at weekends when required.
This job description is written as an indication of the nature and scope of duties and responsibilities. Additional competencies may be required to fulfil the needs of specific areas and client groups. It is not intended as a fully descriptive list and does not include specific skills or therapeutic interventions that may be required of the specialist service area. The post holder will be expected to be flexible and to carry out other duties assigned by the Team Manager, which are appropriate to the grade, nature and changing needs of the role.
Please note -- NO SPONSORSHIP IS AVAILABLE FOR THIS ROLE--
Please note that, if a high volume of applications are received, we may need to close the advert early.
Main duties of the job
· Build a therapeutic relationship with guests using a person-centred approach/trauma informed/social model of care.
· Work collaboratively as part of the multidisciplinary team with guests to develop their recovery plan and promote personal responsibility.
· To work with the peers and clinicians to plan and deliver a range of therapeutic activities that promote recovery.
· To be an excellent communicator, know how to use time effectively, to be empathetic, compassionate and have the ability to deal with situations sensitively.
· Actively promote the rights and responsibilities of guests. This may include supporting with seeking other services such as accommodation, benefits, and advocacy.
· Input guests notes and progress on the Trust’s electronic patient records system.
· Build relationships with the local community and statutory services and connect guests to those resources.
Working for our organisation
North London NHS Foundation Trust (NLFT) is committed to improving mental health care across North London to deliver excellent services to our local people.
Our Five-Year Strategy:
1. We will provide consistently high-quality care closer to home
2. With our partners in North London and each borough we will ensure equity of outcome for all
3. We will offer great places to work, providing staff with supportive environment to deliver outstanding care
4. We will be more effective as an organisation by pioneering research, quality improvement and technology
Why NLFT?
· We develop and retain our staff through leadership behaviours and managers programme and many more opportunities.
· We promote flexible working and support staff with a range of health and wellbeing initiatives.
· NHS Discounts, generous annual leave and NHS pension scheme
· Excellent internal staff network
The postholder will be aligned with our Values:
· We Are Kind
· We Are Respectful
· We Work Together
· We Keep Things Simple
· We Empower
· We Are Proudly Diverse
In order to meet the needs of the Trust you may be required from time to time to work at different locations to your normal place of work. This may mean that you are required to work at any location that fall under Barnet, Camden, Enfield, Haringey or Islington. The Trust reserves the right to require staff to work at such other places or locations as it considers reasonable and necessary on a temporary or permanent basis.
Detailed job description and main responsibilities
· To establish a supportive and respectful relationship with service users.
· Encourage and motivate service users to create co-produce care plans and enable service users to engage with the actions of their care plan.
· Share/teach coping self-help, self-management techniques and tools.
· Work in a strength-based way that acknowledges the personal, social, cultural, and spiritual strengths.
· Support service users to identify and overcome fears and challenge negative self-talk.
· Assist service users to map their wellbeing and recovery by using a variety of
tools.
· Facilitate and co-deliver psychoeducation and other recovery courses.
· Work closely with carers/family members to enable service users to continue
their recovery journey in the community.
· Connect service users to community groups and networks that enable them to
participate in community activities and progress in their recovery journey
Please refer to the job description and person specification by clicking on the JD/PS attachment in the advert.
Person specification
Education/ Qualifications
Essential criteria
- Good level of secondary education to GCSE level, or equivalent.
- Level of educational attainment to NVQ 3 / AS Level or equivalent.
Desirable criteria
- Related Health or Social Care qualification
Knowledge
Essential criteria
- A working knowledge of Understanding of the issues and concerns of mental health service users mental health problems such as eating disorders, anxiety, depression and personality disorders
- Experience of working in a team or a group environment.
- Understanding and practical knowledge of recovery
Desirable criteria
- Understanding of the service delivery goals of the care pathway
- Understanding of CPA/ Dialogue + and the role of care coordinator and knowledge of Trust Policies and procedures
Skills and Abilities
Essential criteria
- Excellent written, verbal and non-verbal communication skills
- Compassionate – excellent interpersonal skills with the ability to communicate effectively with guests, carers and relatives remaining sensitive and empathetic.
Desirable criteria
- Knowledge of person-centred care and recovery-focused practice.
Applicant requirements
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
Documents to download
Further details / informal visits contact
- Name
- Katherine George
- Job title
- House Managger
- Email address
- [email protected]
- Telephone number
- 0208 213 7505
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