Job summary
- Main area
- Administrative and Clerical
- Grade
- Band 3
- Contract
- Permanent
- Hours
- Part time - 22.5 hours per week (Working days to be negotiated, could be spread over shorter days)
- Job ref
- 396-NN-7340265-A&C-GV-Z
- Employer
- Kingston and Richmond NHS Foundation Trust
- Employer type
- NHS
- Site
- Richmond Rehabilitation Unit
- Town
- Richmond
- Salary
- £29,651 - £31,312 pro rata pa incl. HCAS
- Salary period
- Yearly
- Closing
- 10/08/2025 23:59
- Interview date
- 27/08/2025
Employer heading
Administrator for Community Specialist Nursing Service
Band 3
Home, community, hospital
Kingston and Richmond NHS Foundation Trust offers a range of fantastic opportunities to grow your career across both hospital and community settings in south London. Whether you're looking to build new skills or take your experience to the next level, we are uniquely placed to provide the right environment to support your professional development. With colleagues working in people’s homes, in community clinics, and in our two hospitals, we have an outstanding breadth of knowledge and experience to draw from.
Our commitment to exceptional care is reflected in being the first trust of our kind in London to achieve an ‘Outstanding’ rating from the CQC for both overall quality and leadership. We exist to provide the best possible care for our patients and we do that by giving our colleagues what they need to be their best at work. We have won numerous awards from the HSJ and Nursing Times for the way we support our colleagues across all our services.
We are proud to be recognised for our outstanding cancer care, children's services, pioneering surgical teams, and exceptional rehabilitation services. Our maternity services have been rated the "Best in London" by women surveyed by the Care Quality Commission (CQC), with parents travelling to Kingston to take advantage of our considerable experience and expertise.
Our Trust values
These words are important reminders, but it’s our behaviours that tell people who we are. We expect all colleagues to bring our values to life in their work.
- Compassionate: We provide care with kindness, understanding, and empathy for all.
- Inclusive: We embrace diversity and respect the unique contributions of every individual.
- Collaborative: We foster teamwork across all levels, working together and with our partners to deliver the best outcomes.
- Inspiring: We are committed to continuous improvement and excellence in patient care, staff development, and innovation.
Job overview
An exciting position has arisen for a proactive, efficient, friendly, supportive administrator to join our experienced and hard working community specialist nursing team, which is part of the wider established and well-regarded Richmond Community Neuro Rehabilitation Team (CNRT). The nursing team comprises Multiple Sclerosis and Parkinson’s specialist nurses who carry a caseload of patients living in the borough of Richmond and offer regular reviews as needed from diagnosis and through the disease progression, as home visits and outpatient appointments.
The team also includes a Neurology nurse who provides support for patients following a Stroke, and a Neuro Wellbeing nurse who provides support for those with mental health issues relating to their neurological condition. The nursing service also runs group sessions for patients and carers focussing on education and support to self-manage the long term conditions.
Main duties of the job
The post holder will provide comprehensive administrative support to the specialist nurses at Richmond CNRT carrying out general clerical duties, including making patient bookings, facilitating group education sessions and managing data and resources, to ensure the smooth running of the specialist community nursing services.
The post holder would be expected to work on site, in order to best support the nursing service and the patients.
Working for our organisation
Development and staff wellbeing
Your growth and personal happiness matters to us. After all, we can’t expect the best from you if we don’t invest in your development and nurture your wellbeing. From the moment you join us, we’re committed to fostering your professional and personal development within a supportive, empowering environment. Whether you’re just starting your career or looking to advance further, we provide you with the tools and opportunities you need to succeed. We actively support colleagues to take part in research, quality improvement and innovation, whatever their role or level in the organisation.
To support your wellbeing, we offer an extensive range of resources, including an on-site staff nursery at Kingston Hospital, wellbeing practitioners, regular wellbeing classes, dedicated staff physiotherapist, comprehensive occupational health services, 24/7 employee assistance programme, and a range of other support and activities.
We also take every opportunity to thank and recognise the work our teams do, through weekly ‘shoutouts’ and patient feedback, monthly and annual awards.
Wherever you work across our organisation, we look forward to welcoming you.
Detailed job description and main responsibilities
Please see attached Job Description and Person Specification
Informal visits welcome
We reserve the right to cap the applications once a certain number have been received.
Potential interview date is: Wednesday 27th August
Person specification
Qualifications
Essential criteria
- Educated to GCSE level / NVQ2 level or equivalent
- Appropriate secretarial/administrative qualification
Desirable criteria
- Customer care training
Experience
Essential criteria
- Previous experience of effective team working
- Understanding of Data Protection issues and the importance of confidentiality
Desirable criteria
- Experience using electronic patient records
- Familiar with medical terminology
- Previous NHS experience
Skills
Essential criteria
- Good typing skills with accuracy and attentive to optimum layout and presentation
- Excellent written and verbal communication skills
- Excellent interpersonal skills managing patients with patience, kindness, respect, tact and empathy
- Excellent time management skills
- Excellent organisational skills
- Able to work as part of a team and encourage collaboration within a team
- Able to use initiative and work without supervision
Your application: Please ensure your supporting statement aligns with the job description and person specification, as your application will be assessed against these criteria.
References: Please provide 3 years of employment/educational history with professional email addresses (not personal ones like Hotmail or Gmail). If you cannot supply these, inform the interviewers to avoid delays in pre-employment checks.
Closing date: To keep our recruitment process efficient, some vacancies may be capped and closed early once we receive a sufficient number of applications.
Shortlisting: You will only be contacted by email or SMS from the SWL Recruitment Hub if you are successfully shortlisted. Please check your registered Trac email regularly.
DBS: We are committed to safeguarding children and vulnerable adults at risk of harm. For roles involving direct access to these groups, an Enhanced Disclosure and Barring Service (DBS) check will be required. All employees, however, hold a responsibility to safeguard children and vulnerable adults as part of their duties and to understand the specific safeguarding responsibilities associated with their role.
Telephone: 02082963786
Text: 07501066267
Email: [email protected]. Employer certification / accreditation badges
.png "National Preceptorship for Nursing Quality Mark")
.jpg "Disability Advice Line")
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Application numbers
Documents to download
Further details / informal visits contact
- Name
- Cate Campbell
- Job title
- Richmond Specialist Rehabilitation Service Manager
- Email address
- [email protected]
- Telephone number
- 020 8614 7350
- Additional information
Janice Newbery
Multiple Sclerosis specialist nurse
020 8614 7350
List jobs with Kingston and Richmond NHS Foundation Trust in Administrative Services or all sectors