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Job summary

Main area
Administration
Grade
Band 8a
Contract
Permanent
Hours
Full time - 37.5 hours per week
Job ref
162-6870-TA-C
Employer
Barking Havering and Redbridge Univ Hospitals NHS Trust
Employer type
NHS
Site
Queen's Hospital
Town
Romford
Salary
£59,490 - £66,239 per annum inclusive
Salary period
Yearly
Closing
07/05/2025 23:59

Employer heading

NHS

Band 8a Service Manager

Band 8a

 

PEOPLE are at the HEART of everything we do

This video gives a flavour of what it is like to work at our Trust and why some of our staff love working here 💙

https://www.youtube.com/watch?v=lePIUCfMPLk

Job overview

Are you ready to make a difference in healthcare management? We are looking for a dynamic and experienced individual to join our team as a Service Manager within Geriatrics.
 
Working in partnership with the General Manager, the Service Manager manages a defined area of responsibility providing managerial leadership, expertise and operational support to staff within the area of management.
 
The Service Manager will work with the General Manager with a particular focus on the operational performance of the service to support the wider strategic development of the defined service by providing both operational business support in the development and implementation of the Division’s strategic objectives.

Main duties of the job

Responsible for overall safe and smooth delivery of identified services as set out in the Trust business plan and national service frameworks.

The post holder is responsible for delivering relevant performance targets and metrics, including clinical outcome objectives and service line reporting.

Working for our organisation

We’re an organisation that is getting better and better and our improvements are driven by a determination to deliver care we’re proud of and our patients are happy with. We’re no longer in special measures; we’ve opened two new theatres at our Elective Surgical Hub in King George Hospital (KGH); and Matthew Trainer, our Chief Executive, has been named the top CEO by the Health Service Journal.

We operate from two main sites – KGH in Goodmayes and Queen’s Hospital in Romford. We have two busy emergency departments with more than 330,000 people visiting them last year. We’re campaigning to secure the £35m we need to transform the A&E at Queen’s and get rid of corridor care.

Our patients are benefitting from our Women’s Health Hub in Ilford; an Ageing Well Centre in Hornchurch; and Community Diagnostic Centres (CDC) at Barking Community Hospital and at St George’s Health and Wellbeing Hub in Hornchurch.

These CDCs are open 12 hours a day, 7 days a week and are providing an extra 88,000 scans a year. 

The majority of our 8,000 staff – who come from 146 different countries - live in the three diverse London boroughs we serve and are from black, Asian and minority ethnic groups. Many can work flexibly and more than 400 of them are on our Ofsted accredited apprenticeship programmes. We’re proud to be a London Living Wage employer.

We’re looking forward to introducing an electronic patient record that will be transformative for our staff and beneficial for our patients.

Detailed job description and main responsibilities


For further information on this role, please see the attached detailed Job Description and Person Specification.

The person specification listed below is not the full specification requirements for the role.  Please ensure you review the full specification on the job description prior to submitting your application.

Applicants are advised to read all the information on the advert and the supporting information before completing and submitting an application. As you complete your application please ensure you clearly demonstrate how you meet the criteria in the person specification for this post by adequately completing the supporting information section of the application form.

All new staff appointed at the Trust are subject to a probationary period.

Applications should be made online, however, queries regarding the application process, assistance with completion of the application form or if you require any adjustments (for applicants with a disability) please contact Tosin Aragbaiye, Recruitment Advisor, on 01708 435000 ext. 5934. Further details regarding the post may be obtained by contacting the manager as per the contact details above.

 

 

Person specification

Education/ Qualifications

Essential criteria
  • Degree level education or equivalent experience
  • Evidence of continued learning /personal development
  • Working towards Master’s degree or post-graduate diploma
Desirable criteria
  • Project management training/qualification

Skills/ Abilities

Desirable criteria
  • Innovative healthcare practice development

Experience/ Knowledge

Essential criteria
  • Experience of leading in a complex environment

Employer certification / accreditation badges

Apprenticeships logoNo smoking policyLondon Living Wage is a voluntary commitment made by employers, who can become accredited with the Living Wage FoundationAge positiveMindful employer.  Being positive about mental health.Disability confident employerNHS Pastoral CareArmed Forces Covenant Bronze Award

Application numbers

This vacancy may close early if it receives a high number of applications. Please complete and submit your application in good time to avoid disappointment.

Documents to download

Apply online now

Further details / informal visits contact

Name
Alexia Young
Job title
Clinical Group Director of Operations
Email address
[email protected]
Telephone number
01708435000
Additional information

Ext 6687

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