Job vacancy: Admissions Officer - Ophthalmology, King's College Hospital NHS Foundation Trust, Sidcup

Job summary

Main area: Ophthalmology
Grade: Band 3
Contract: Permanent
Hours: Full time - 37.5 hours per week
Job ref: 213-DivisionC-7724222

Employer: King's College Hospital NHS Foundation Trust
Employer type: NHS
Site: Queen Mary's Hospital
Town: Sidcup
Salary: £29,651 - £31,312 per annum including high cost area
Salary period: Yearly
Closing: 28/01/2026 23:59

Admissions Officer - Ophthalmology

Band 3

Detailed job description and main responsibilities

Main Duties and Responsibilities

To carry out administrative duties in ophthalmology, ensuring the day-to-day coordination of all ophthalmology admitted patients, ensuring a high quality, efficient and patient centred service.
To fully involve the multidisciplinary teams in the planning of admissions, ensuring that the patient is provided with appropriate information regarding their admission/attendance.
Maintain thorough and accurate records of all correspondence with patients throughout their admission.
To ensure that admitted patients are booked into the appropriate pre-assessment appointment service and liaise with the clinical staff as required, ensuring the clinic runs smoothly and effectively.
Responsible for ensuring that admitted patient waiting times across the specialities are constantly monitored in line with performance targets
Responsible for recognising potential future breaches in line with RTT targets, ensuring these are booked appropriately and if unable to book in line with the patients breach time, to liaise with the consultants and management for appropriate actions.
Responsible for advising the Admissions Manager of capacity issues that might negatively impact on patient admission and appointment processes.
To manage waiting list activity and admission data with Trust IT systems (i.e., EPIC) and Trust activity reports (i.e., Patient Tracking List Report) and action any errors.
To ensure that all patient demographics are checked and updated to meet recognised data quality standards
Responsible for the amendment, cancellation and rescheduling of all relevant admissions and pre-assessment appointment in line with the trust access policy.
To deal effectively with Consultant, Fellows and Junior Doctors queries regarding patient admissions, appointments and details for all operating lists
To identify the needs of patients in conjunction with their admission / outpatient episode, i.e. language barriers, anxiety, carer / dependant issues.
To ensure that when requested, diagnostic tests are booked and an appropriate outpatient appointment is made if needed.
To assist the management team in dealing with and to action patient complaints effectively.
To assist in the management of the Ophthalmology Community Post op scheme

Additional Requirements

To carry out general admin duties, compiling information for basic reports and basic waiting list validation.
To support the department with implementation of service improvements and developments where appropriate.
To assist the department with any administration process not limited to the above but deemed fit for the post holder by the management team.
To observe and maintain strict confidentiality of personal information relating to patients and staff, in line with the trusts information and governance policy.
To be responsible, with management support, for their own personal development.
This job description is intended as a guide to the general scope of duties and is not intended to be definitive or restrictive. It is expected that some of the duties will change over time and this description will be subject to review in consultation with the post holder.
All employees must hold an 'nhs.net' email account which will be the Trust's formal route for email communication.

Person specification

Skills and Competencies

Essential criteria

Good IT skills with experience with email, Microsoft office
Excellent written and verbal communication skills combined with an effective and courteous telephone manner
Ability to work under pressure and exercise judgement when dealing with inquires
Ability to prioritise; to be organised and flexible. Able to effectively accommodate ad hoc demands to existing workload and manage own time.
Ability to work effectively within a busy team environment
Ability to concentrate even with frequent interruptions and unpredictable working pattern
Ability to work without supervision and use own initiative
Ability to deal with sensitive information with tact and diplomacy.